China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1749 reviews
8/10
4 star Skytrax Rating
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8/10

"meal and seats are good"

(Canada)

Trip Verified | Guangzhou to Toronto. The PTV on the seat back seems not been updated, the flight map always sucked, and it waste me some time to restart the PTV. For the food part, there are two meals during the flight, each meal have two choices, the first meal have fish pasta to and beef rice, I chose the beef rice, the beef is soft, and it also include some veggies in the meal box, I was sleeping when the flight attendants was distributing the second meal, so I only have one meal during this journey. Overall, the meal and seats are good.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGuangzhou to Toronto
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"quite satisfied with this flight"

(China)

Trip Verified | Chongqing to Perth via Guangzhou. Although the aircraft was delayed for about 25 minutes, the cabin crew explained the reason. Overall, the food is fresh, but the choice is relatively small. The seats are not too crowded for me. The most satisfying aspect is the service. When there was a problem with my screen, the cabin crew came over to help me to solve it. What needs improvement is the network connection. It’s a bit boring to have no internet connection on such a long journey. All in all, I am quite satisfied with this flight.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChongqing to Perth via Guangzhou
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"help me along the way"

(Australia)

Trip Verified | Melbourne to Hangzhou via Guangzhou. Crew on my flight was very friendly and helpful. My screen, like many other seat near me, was not working. A flight attendant tried to reset it for couple times, but failed. Then they gave me a tablet to watch movies or something, I say it's actually much better than the TV. Food was good too, I liked the beef stir fry with black pepper sauce. We arrived a little behind schedule, as there was thunderstorm in Guangzhou. I was worried about the next flight. The crew asked the ground staff to help me with the transfer procedures, so I got on my next flight smoothly. Thanks to all the help me along the way.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMelbourne to Hangzhou via Guangzhou
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"crew professional and patient"

(China)

Trip Verified | Shenzhen to Sydney. Nice airline, extremely good services. Seat was comfortable, and food was tasty. The crew were professional and patient. The bathrooms was so neat as they cleaned them at interval. I don't believe there were language issues during entire flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteShenzhen to Sydney
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"a great experience"

(Australia)

Trip Verified | Bangkok to Melbourne via Guangzhou, and it was a great experience flying with China Southern. Boeing 737 from Bangkok to Guangzhou, and A330 from Guangzhou to Melbourne. We were totally satisfied with those planes and the service they offered. And the service on my second flight was just outstanding. Cabin crew was friendly and attentive, seat on double-aisle plan was comfortable. They also served snacks ( two options, cup noodle and steamed pork bum) between two meals. I didn't apply for the inflight Wi-Fi, as it needed 3000 mileage and I had to pay more for a seat rearrangement. It was fixed, and unreasonable. I hope they can do better about that.
AircraftBoeing 737 / A330
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangkok to Melbourne via Guangzhou
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"I got my luggage very late"

(China)

Trip Verified | Xi'ning to Guangzhou. The plane was A319. The boarding was on time and the cabin crew gave warm welcome to passengers. The crew were polite and the cabin broadcast was clear. As a silver member of Sky Pearl Club, my check in luggage was labeled with priority, but I got my luggage very late.
AircraftA319
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteXi'ning to Guangzhou
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"appreciate the cabin staff service"

(France)

Trip Verified | Guangzhou to Paris. I appreciate the cabin staff service. The staff are nice, smiling and helpful. The cabin is clean and well organised. But the seats are a little bit too small.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGuangzhou to Paris
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"flights were very good"

(Australia)

Trip Verified | Perth to Vancouver via Guangzhou. The flights were very good and service excellent. Flight attendants professional and responsive to all requests. Only hiccup was that China Southern Airlines did not notify me of flight cancellation Perth to Guanzhou - I also had to get a China visa in one day - the consulate in Perth helped me with this.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePerth to Vancouver via Guangzhou
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Good staff and friendly"

(China)

Trip Verified | GuangZhou to Brisbane. Economy seat not very big but OK. No footrest. New touch screen IFE system with new movies. But not user friendly. Easy to get frozen. This time half of the seat got frozen and cannot be used. Dinner and breakfast in 8 hours flight. Each with western and Oriental choice. Maybe reduce into late night snacks and breakfast better. Good price with domestic connecting flight. Discount the whole year and sometimes free domestic flight even. Good staff and friendly. Anyway I think it's a good choice to go if depart from China but maybe not recommend to those from other country.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGuangZhou to Brisbane
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"Air Canada not ready to give boarding pass"

(Canada)

Trip Verified | Kathmandu to Vancouver via Guangzhou. Flight got cancelled in Kathmandu on May 29th but it’s ok, no complaint, it was the severe weather which was out of control. The airline rebooked flights and hotel. Only part of trip to be surely complained is their rebooking Air Canada flight from Vancouver to Calgary. Air Canada was not ready to give boarding pass for my 4 years old as they said his ticket was not confirmed and missed 1.15 pm flight on 30th. I called the China Southern agent and spent almost an hour to contact Air Canada and resolve the issue. As a passenger I had paid for my trip up to Calgary. The agent was not ready to understand anything. China Southern booked the flight and Air Canada was not ready to give boarding pass. What was my fault as a passenger.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKathmandu to Vancouver via Guangzhou
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review