“Good all round service”
Richard Maskery (United Kingdom)
✅ Trip Verified | On time flights, nice newish aircraft. Service really good by cabin crew. On the 787-9 dreamliner good leg room. Food was also good. Good all round service. Very good value for the ticket from Bangkok to Heathrow, £234 including using the lounge in Guangzhou China.
| Aircraft | Boeing 787-9, Boeing 737-800 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Bangkok to London Heathrow via Guangzhou |
| Date Flown | January 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"makes you pay for selecting seats"
Sanjay Arora (Australia)
✅ Trip Verified | The airline makes you pay for selecting seats and if you chose not to they assign you separate seats even if you are part of the same booking. So couples are assigned seats in two rows. Children separated from their parents by other passengers. We had 4 such cases within 6 rows of our seat. Who knows how many others in the flight were separated because they chose not to pay for their seat.
| Aircraft | Boeing 787 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Paris to Sydney via Guangzhou |
| Date Flown | January 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Forgot my gluten free meal"
Katie Valentine (Australia)
✅ Trip Verified | Forgot my gluten free meal. I couldn’t eat on the flight or in transit and they took no responsibility for it. The staff gave me a meal ticket and when I arrived for stopover in Guangzhou and there was no gluten free options. The staff at the counter did not not did not speak English and no one would translate for me. Everyone looked at me like I was an inconvenience and then, it was time for my next flight and I had to run to the gate. People on the flight from to Melbourne coughed and hacked up phlegm. There was no hygiene protocols.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Rome to Melbourne via Guangzhou |
| Date Flown | December 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
“provided exceptional assistance”
Jacob Schenk (Netherlands)
Not Verified | China Southern Airlines' staff at Guangzhou Baiyun airport provided exceptional assistance. As tourists from the Netherlands, we were facing a visa issue for New Zealand, and their wholehearted and patient support effectively resolved the problem. We are truly grateful for their outstanding help and will always remember their assistance.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Auckland |
| Date Flown | December 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"price of the flight is really cheap"
1 reviews Chu Tsun Tung (Hong Kong)
✅ Trip Verified | The crew are really helpful, friendly with a smiley face. The meals is quite good. The seat are comfortable. Although there's no TV, the crew member provide headphones. There are many channels. Luggage claim was fast. The price of the flight is really cheap.
| Aircraft | A321 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Shenzhen to Beijing |
| Date Flown | December 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"attendants were attentive, friendly"
Bo Zhao (Singapore)
✅ Trip Verified | The online booking process was user-friendly and straightforward. The check-in process was smooth and hassle-free, thanks to the courteous and efficient staff. The aircraft was modern and well-equipped. I was pleasantly surprised by the comfort of the seating. The cleanliness of the cabin was impeccable. The flight attendants were attentive, friendly, and available to assist with any needs. Their dedication to ensuring passenger comfort was evident throughout the flight. The food was delicious, with a variety of options.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Singapore |
| Date Flown | December 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"The service was very good"
Chen Liang (China)
✅ Trip Verified | I was very happy to fly China Southern Airlines. The service was very good when I checked in. We had a lot of luggage, and she was careful to help us to go through the formalities. The food on the plane was also good.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Shanghai to Brisbane via Guangzhou |
| Date Flown | December 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
“far better value for money than expected”
W Lau (Canada)
✅ Trip Verified | We flew on a brand-new aircraft (just delivered in September 2023) and China Southern is just as good as I remember it being from before the pandemic. Staff on the ground in Beijing were very efficient with the boarding process, and cabin crew were attentive and professional. Of particular note for me is that the cabin crew actively goes around the cabin helping passengers with their carry-on luggage, and is more firm with passengers about suitcases taking priority over backpacks, purses, coats, etc. The cabin crew is also more strict with enforcing pre-takeoff and pre-landing rules, like seatbelts, seat recline, and tray tables than other airlines I have flown with. Cabin crew were also very diligent in frequently cleaning and checking on the lavatories, and keeping them clean and stocked. Being a new plane, the seats were clean and comfortable, with enough legroom in economy for me, who is 183cm in height. The seat also felt like it reclined more, and the tray tables were able to be folded in half to take up less space when there is only a drink. One point that I was disappointed by was the catering: before the pandemic, I recalled that China Southern always had a more "Chinese" option such as congee for the main dish, rather than the standard "chicken or pasta". That was a real selling point for me, and I was disappointed when the meal options this time around were "pork or fish", though the meals were still very good. The IFE had a good variety of programming, with all the latest Hollywood movies and over 200 pieces of programming, but suffered from mediocre-quality headphones and lack of customizable subtitle options; these two made it very difficult to understand the programming on the IFE over the loud sounds of the plane, which only had English subtitles for Chinese-language programming. Overall, I felt like the experience in economy was a far better value for money than expected - there are economy-class products out there which are far more expensive for the same or lower quality. If not for the long layover in London on my way home, I would hands-down choose this itinerary every time. I would definitely fly China Southern again from Beijing.
| Aircraft | A350 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Beijing Daxing to London Heathrow |
| Date Flown | November 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"food was absolutely disgusting"
E Marten (Australia)
Not Verified | The food was absolutely disgusting. No vegetarian options available online in the FCO-CAN route and I was given rice and boiled vegetables. On arriving for transfer in Guangzhou the bus took a long time to get to the building and gave very little time to transfer. Airport officials were literally screaming at each other and the baggage check was ridiculously slow and bureaucratic. The officials continuously yelling at each other was extremely stressful and threatening. The airport is huge and has a large amount of shops with no one in them. The whole experience was awful. Interestingly, the flight to Melbourne involved staff being much more polite and there was an ability to choose a different meal online.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Rome to Melbourne via Guangzhou |
| Date Flown | November 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"I would like to thank the staff"
Yue Gao (China)
Not Verified | I would like to thank the staff of China Southern Airlines. I might have faced the problem of not being able to enter France. When it was determined that there was a problem with my preparation materials, they communicated and tried to find a solution. Finally they contacted their colleagues in French and with the help the Thai immigration office confirmed that I could leave. The staff actively tried to find a solution, and through their efforts I successfully embarked on a flight. I am very thankful for their help, patience and kindness.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Guangzhou to Paris |
| Date Flown | November 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
