✅ Trip Verified
| I booked flight tickets from Guangzhou to London 4 times with different airlines and all of them were canceled for different reasons. It's not easy to travel everywhere you want from China in the current situation. This was the fifth time I had bought a ticket to London and I was looking forward to my trip. But on the morning of the day of the flight, I received a call that I would not be able to board the flight due to capacity restrictions at London airport. During the following ten hours, I was told to wait for the phone call and someone would help me with this problem. I was really desperate until my friend suggested I go to the airport directly and ask the ground staff to see if there is a better solution. So I arrived at the airport 6 hours before my flight left. I talked to the check-in desk manager who talked to me so warm and very kind and my hope was relighted by him. After he knew my situation, he did not make me wait and just try to help me to find a way to get on the flight. He told me that if any other passenger cancel the trip, I could take place the seat of the flight as a standby passenger. And he kept my phone number and told me he would contact me as long as he get any news. Half an hour later, I went back to his counter and he told me that I was very lucky that a passenger canceled the ticket and I was able to get on the plane. Then he have done my boarding pass very soon and showed me where to go for security just within 5 minutes. I was so appreciative that everything this manager did. Now I have arrived in London and I am very grateful met such a professional ground staff. With his help, I saved time and plenty of money to rebook flight tickets.