"hot during the 4 hours flight"
E Lujesa (Indonesia)
✅ Trip Verified | Beijing to Jakarta via Shenzhen on 7th August. The first disappointment was the minimum entertainment for the long flight, there was only one shared tv showing Chinese Movie with a very small subtitle. The second disappointment was the food, it didn’t feel freshn. The food cart looked dirty and they put the hot meal on top of the cart, instead of having it inside the tray. In these hot meal you can see the food spilling over the aluminum foil lid. Wondering how clean the food processing was. The last and worst disappointment was the air conditioner in Shenzhen - Jakarta trip. It was completely hot during the 4 hours flight. It almost feel like on boarding bus ride instead of a plane.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Beijing to Jakarta via Shenzhen |
| Date Flown | August 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"It was a great trip"
Q Zhang (China)
✅ Trip Verified | Wuhan to San Francisco. It was a great trip, the aircraft is brand new and the flight attendants are very friendly and helpful. The meals are on an average level but the beverages are great. I will choose this flight again.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Wuhan to San Francisco |
| Date Flown | August 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"experience wasn’t bad at all"
Ping Mao (Australia)
✅ Trip Verified | London to Sydney via Zhengzhou / Guangzhou. When I was booking my flights, I didn’t notice that I have to transit in Zhengzhou. It’s kinda frustrating for me to waste more time and energy to transit twice in China, but the experience wasn’t bad at all. I got my baggage tagged through to Sydney, and I felt I was getting great service onboard. All my flights was operated by A330. The seat was comfy with individual entertainment system, even I was on the last row. Food was good as well. Crew were patient, friendly and professional.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London to Sydney via Zhengzhou / Guangzhou |
| Date Flown | July 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"crew are very nice and helpful"
Pao Zou (China)
✅ Trip Verified | Guangzhou to Rome via Wuhan. The cabin crew are very nice and helpful, with smile. The food was delicious. We had a great time there. The captain also kindly help me with my flight log.
| Aircraft | A330-200 |
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | Guangzhou to Rome via Wuhan |
| Date Flown | July 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"lack of clear communication"
T David (Canada)
✅ Trip Verified | Changsha to Dalian. This was my third time flying this airline and they usually offer a solid experience, although this time around there was a 2-hour flight delay. The delay wasn't really the issue, but the lack of clear communication on the cause and when the delay would end was a little vexing. Once onboard, the crew did a great job looking after the passengers. Was given a fresh towel before our meal despite it being only a 2.5 hour flight. The leg room was ample and there was no entertainment due to the shortness of the flight. I would endorse CZ to prospective flyers.
| Aircraft | A320 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Premium Economy |
| Route | Changsha to Dalian |
| Date Flown | July 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Overall, a pleasant flight"
1 reviews Reece Liang (United States)
✅ Trip Verified | Wuhan to New York JFK in Economy. The Boeing 787 was nearly new and seat comfort is acceptable. Both western and Chinese style foods were provided and I chose Western style. I would say the food quality was above average. Wifi connectivity was Ok. Cabin crew were friendly, professional and patient. Overall, a pleasant flight.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Wuhan to New York JFK |
| Date Flown | July 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"They supplied a good service"
X Yin (China)
Not Verified | Nairobi to Nanjing via Changsha. The whole trip was very nice and the cabin crew were nice and friendly. They supplied a good service during the trip. When I required the hot water for my instant noodles, the cabin staff made the noodles for me and brought the noodle back to my seat.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Nairobi to Nanjing via Changsha |
| Date Flown | July 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Excellent cabin staff service"
Xiang Xie (China)
✅ Trip Verified | New York to Guangzhou. Excellent cabin staff service. There are three meals including night snack、dinner and breakfast，I choose Chinese type：night snack- Wonton Noodles；dinner- cod fish；breakfast-porridge served with dimsum. Frankly I love all these food，they all quite good. Although there is no WiFi On Board，there are lots of movies、TV series and music，
| Aircraft | Boeing 777-300ER |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | New York to Guangzhou |
| Date Flown | July 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"It was a pleasant journey"
Z Zhang (Germany)
✅ Trip Verified | Guangzhou to Frankfurt. Overall, the cabin service was professional, and also warm and welcoming. Upon boarding the flight attendent assisted passengers placing baggage in the storage. Individual care was given to passengers with kids or babies. Blankets, candies and milks were brought to them. In the last, the knee room was also generous for the modern standard. I am 1.8m, and still fits comfortably in the seat with a least 15cm to the seat in front of me. It was a pleasant journey, hope they can keep up with such quality.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Frankfurt |
| Date Flown | July 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"was a pleasant experience"
Chen Fei (Australia)
✅ Trip Verified | Bangkok to Melbourne via Guangzhou. It was just couple minutes before check-in completed as I got to the airport in Bangkok. Flight from Bangkok to Guangzhou. Food was ok, no in-flight WiFi and individual entertainment available. Flight from Guangzhou to Melbourne was much better. Aircraft type, new A330-300. Seat was roomy and comfortable. Individual entertainment system got a lot of options. I applied in-flight WiFi, it cost me 3000 mileage, and I think it worth it, made my journey less boring. Flight attendants were super nice. Overall it was a pleasant experience.
| Aircraft | Boeing 737 / A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Bangkok to Melbourne via Guangzhou |
| Date Flown | July 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
