"She showed professionalism"
H Chang (China)
✅ Trip Verified | As I board the flight from Guangzhou to Los Angeles I noticed the sincere smile of one cabin crew. She showed professionalism and set a perfect example. Through out the flight, she was the shining star of the flight. I was wiping the TV screen and tray table using a wet wipe when I board and she offered me extra wipes.
| Aircraft | Boeing 777 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Los Angeles |
| Date Flown | December 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"exit seat didn't recline"
E Lim (United States)
✅ Trip Verified | Los Angeles to Dalian via Guangzhou. Upon check-in, I was dismissed by LAX ground staff when asking if they could inform me of an aisle seat should one become available. First leg to Guangzhou was on the A380 and was uncomfortable due to my hard and worn out seat. The food was poor consisting of an unappealing pork or beef main dish, bread roll and fruit. The redeeming quality was the AVOD entertainment, which had a decent collection of new and old films and cabin crew spoke good English. Second leg didn't help improve the experience as the crew appeared to be novices that bumped their cart into me without an apology and the emergency exit seat I was on didn't recline.
| Aircraft | A380 / A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Dalian |
| Date Flown | December 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Overall it was a nice flight"
Li Jue (Australia)
✅ Trip Verified | Melbourne to London via Guangzhou. First flight on an A330. The plane had nice seats and legroom, and crew was helpful and friendly, but I didn't like the food onboard. The transit was pretty smooth in Guangzhou. Next flight was on time. Overall it was a nice flight.
| Aircraft | A330 / Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Melbourne to London via Guangzhou |
| Date Flown | December 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"highly recommend this flight"
Yanhong Wu (United States)
✅ Trip Verified | New York JFK to Wuhan. This flight is probably the most comfortable I have taken from JFK to China. The plane is new, it has massage function in the seat. The cabin crew are very nice. They are there to help you all the time. I highly recommend this flight.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | New York JFK to Wuhan |
| Date Flown | December 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"very enjoyable experience"
Y Kan (United States)
✅ Trip Verified | New York to Shenzhen via Wuhan. The flight was great, seats were comfortable and the cabin staff was superb. Also can't be beat on the price! It was one of the cheapest we've ever booked for trips to China and we go back at least every other year to visit my in-laws. Inflight entertainment was pretty good. Lots of movies to choose from. I wasn't able to sign in properly after connecting to their inflight WiFi. Food was mostly great - maybe reconsider that Pork with Rice, personally I think people can do without - but other than that it was a very enjoyable experience.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | New York to Shenzhen via Wuhan |
| Date Flown | December 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"chose airline due to the schedule"
P Kim (South Korea)
✅ Trip Verified | Seoul to Langkawi via Guangzhou. The A321 / A319 seats were small and cramped. Food was ok on the Seoul to Guangzhou route but was not so good on Guangzhou to Langkawi leg. Cabin service mediocre and service is slow. No inflight entertainment on either route. Tried to check in online but the system failed and I could not allocate seats in advance via their website - I had to go through quite complicated registration process which I could not complete. I chose this airline due to the schedule - not price as Malaysia Airlines and other airlines were cheaper.
| Aircraft | A321 / A319 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Seoul to Langkawi via Guangzhou |
| Date Flown | December 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"I will recommend it"
A Jin (China)
✅ Trip Verified | GuangZhou to Brisbane. Seat in economy is not so big but thanks to the number of passengers today I can lie down to relax. Every seat got a monitor and the movies inside are kept up with the times. After take off we got lunch and around 5hrs after that was dinner. Food was fine with Oriental and western choice. But there was no snacks or chocolate bars or something like that. So if you travel with kids you need to carry some food to clam them down. Staff was nice and helpful. Even though not everyone speaks English very well but trying to help you. If you need someone to talk in English you may ask them so they will bring you the one. Only advice is if this flight can equipped with wifi I would like to pay for that. In a word flight was quite good with this price and I will recommend it.
| Aircraft | A330 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | GuangZhou to Brisbane |
| Date Flown | December 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"crew were friendly and efficient"
Vicki Saunderson (Australia)
✅ Trip Verified | Guangzhou to London. This flight was the second half of my SYD-LHR ticket. Ground crew were efficient and while boarding process was a bit haphazard they kept everything moving well. Aircraft was quite new, seats were comfortable. Cabin crew were friendly and efficient and while their English wasn't brilliant nothing was too much trouble for them. Food was pretty good, even the fish (they'd run out of the other choice and I was hesitant because I don't eat fish but it tasted very good). The entertainment system was limited, but that wasn't a problem for me. Bonus was the USB port and power socket at each seat. I would recommend China Southern Airlines.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to London |
| Date Flown | December 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"I wasn't disappointed"
Vicki Saunderson (Australia)
✅ Trip Verified | Sydney to Guangzhou. I chose this airline based partly on cost (very reasonable), but also based on reviews. I wasn't disappointed. Cabin crew were friendly and efficient, aircraft was in excellent condition, and there was heaps of leg room (I'm quite tall). Food was average, but I brought my own so I didn't go hungry. The only criticism was that the cabin crew didn't speak excellent English, so striking up a conversation with them just wasn't possible, but that said nothing was too much trouble for them. The entertainment choices were a bit limited, but it wasn't an issue for me. The fact that every seat had a USB port and an electrical socket was a bonus.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Sydney to Guangzhou |
| Date Flown | December 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"service on board fine"
13 reviews Walter Gujer (Thailand)
✅ Trip Verified | New York to Bangkok via Wuhan. Both flights pretty full, very strict hand luggage check at JFK, service on board fine, no complaints. Transfer in Wuhan annoying as there are no transfer facilities at that airport. Which means passengers have to “enter” China via Immigration (transit visa) go through customs, retrieve luggage, re-check luggage, go through Immigration again and of course security. Only had 10 minutes spare to catch my flight to BKK (all this took almost two hours!), I hope that standard transfer facilities are introduced at Wuhan airport soon!
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | New York to Bangkok via Wuhan |
| Date Flown | December 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
