China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1779 reviews
8/10
4 star Skytrax Rating
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2/10

"hot during the 4 hours flight"

(Indonesia)

Trip Verified | Beijing to Jakarta via Shenzhen on 7th August. The first disappointment was the minimum entertainment for the long flight, there was only one shared tv showing Chinese Movie with a very small subtitle. The second disappointment was the food, it didn’t feel freshn. The food cart looked dirty and they put the hot meal on top of the cart, instead of having it inside the tray. In these hot meal you can see the food spilling over the aluminum foil lid. Wondering how clean the food processing was. The last and worst disappointment was the air conditioner in Shenzhen - Jakarta trip. It was completely hot during the 4 hours flight. It almost feel like on boarding bus ride instead of a plane.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBeijing to Jakarta via Shenzhen
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"It was a great trip"

(China)

Trip Verified | Wuhan to San Francisco. It was a great trip, the aircraft is brand new and the flight attendants are very friendly and helpful. The meals are on an average level but the beverages are great. I will choose this flight again.
AircraftBoeing 787-9
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteWuhan to San Francisco
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"experience wasn’t bad at all"

(Australia)

Trip Verified | London to Sydney via Zhengzhou / Guangzhou. When I was booking my flights, I didn’t notice that I have to transit in Zhengzhou. It’s kinda frustrating for me to waste more time and energy to transit twice in China, but the experience wasn’t bad at all. I got my baggage tagged through to Sydney, and I felt I was getting great service onboard. All my flights was operated by A330. The seat was comfy with individual entertainment system, even I was on the last row. Food was good as well. Crew were patient, friendly and professional.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Sydney via Zhengzhou / Guangzhou
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"crew are very nice and helpful"

(China)

Trip Verified | Guangzhou to Rome via Wuhan. The cabin crew are very nice and helpful, with smile. The food was delicious. We had a great time there. The captain also kindly help me with my flight log.
AircraftA330-200
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteGuangzhou to Rome via Wuhan
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"lack of clear communication"

(Canada)

Trip Verified | Changsha to Dalian. This was my third time flying this airline and they usually offer a solid experience, although this time around there was a 2-hour flight delay. The delay wasn't really the issue, but the lack of clear communication on the cause and when the delay would end was a little vexing. Once onboard, the crew did a great job looking after the passengers. Was given a fresh towel before our meal despite it being only a 2.5 hour flight. The leg room was ample and there was no entertainment due to the shortness of the flight. I would endorse CZ to prospective flyers.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteChangsha to Dalian
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Overall, a pleasant flight"

(United States)

Trip Verified | Wuhan to New York JFK in Economy. The Boeing 787 was nearly new and seat comfort is acceptable. Both western and Chinese style foods were provided and I chose Western style. I would say the food quality was above average. Wifi connectivity was Ok. Cabin crew were friendly, professional and patient. Overall, a pleasant flight.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteWuhan to New York JFK
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"They supplied a good service"

(China)

Not Verified | Nairobi to Nanjing via Changsha. The whole trip was very nice and the cabin crew were nice and friendly. They supplied a good service during the trip. When I required the hot water for my instant noodles, the cabin staff made the noodles for me and brought the noodle back to my seat.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNairobi to Nanjing via Changsha
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Excellent cabin staff service"

(China)

Trip Verified | New York to Guangzhou. Excellent cabin staff service. There are three meals including night snack、dinner and breakfast,I choose Chinese type:night snack- Wonton Noodles;dinner- cod fish;breakfast-porridge served with dimsum. Frankly I love all these food,they all quite good. Although there is no WiFi On Board,there are lots of movies、TV series and music,
AircraftBoeing 777-300ER
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteNew York to Guangzhou
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"It was a pleasant journey"

(Germany)

Trip Verified | Guangzhou to Frankfurt. Overall, the cabin service was professional, and also warm and welcoming. Upon boarding the flight attendent assisted passengers placing baggage in the storage. Individual care was given to passengers with kids or babies. Blankets, candies and milks were brought to them. In the last, the knee room was also generous for the modern standard. I am 1.8m, and still fits comfortably in the seat with a least 15cm to the seat in front of me. It was a pleasant journey, hope they can keep up with such quality.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGuangzhou to Frankfurt
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"was a pleasant experience"

(Australia)

Trip Verified | Bangkok to Melbourne via Guangzhou. It was just couple minutes before check-in completed as I got to the airport in Bangkok. Flight from Bangkok to Guangzhou. Food was ok, no in-flight WiFi and individual entertainment available. Flight from Guangzhou to Melbourne was much better. Aircraft type, new A330-300. Seat was roomy and comfortable. Individual entertainment system got a lot of options. I applied in-flight WiFi, it cost me 3000 mileage, and I think it worth it, made my journey less boring. Flight attendants were super nice. Overall it was a pleasant experience.
AircraftBoeing 737 / A330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Melbourne via Guangzhou
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review