"excellent ground and cabin service"
Zhiqi Zhang (China)
✅ Trip Verified | My wife and I like to travel by China Southern Airlines, reasonable price, excellent ground and cabin service are very attractive to us. The plane is clean and the interior design makes me feel comfortable. We are looking forward to next flight!
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Sydney |
| Date Flown | May 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"in-flight service was remarkable"
P Lambert (France)
✅ Trip Verified | I recently had the pleasure of flying with China Southern Airlines and I am compelled to share my exceptional experience. The level of service I received was truly unparalleled. From the moment I checked in, I was greeted with genuine warmth and hospitality by the airline staff. Their professionalism and attention to detail were noticeable and very much appreciated. The in-flight service was remarkable as well. The cabin crew was attentive, responsive, and consistently ensured that my needs and comfort were their top priority. The flight attendants were incredibly friendly and patient, answering questions and fulfilling requests with grace and a smile. I was particularly impressed by their dedication and commitment to customer service. The seating was comfortable and spacious, making the long journey much more bearable. The meals were delicious and the entertainment options available were diverse and enjoyable, adding to the overall positive experience of the flight. Moreover, the punctuality of China Southern Airlines was impressive. Both my flights departed and arrived exactly on schedule, which is a testament to their operational efficiency. I have flown with many airlines, but the service provided by China Southern Airlines truly stands out. I would highly recommend China Southern Airlines. This airline clearly values customer satisfaction and it shows in their service.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Paris |
| Date Flown | May 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
C Lee (United Kingdom)
✅ Trip Verified | Their meals and services are excellent. Both ground and onboard services are friendly, enthusiastic, and professional. Flight attendants wear a smile on their faces and are very prompt and attentive. If I have the opportunity to take their flights again, I will definitely choose them without hesitation, looking forward to enjoying their excellent services and delicious meals again.
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Guangzhou to London |
| Date Flown | April 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"pleasantly surprised and satisfied"
Wailifu Ma (China)
✅ Trip Verified | I was pleasantly surprised and satisfied with this journey with China Southern Airlines from Guangzhou on 19,April. They tried their best to find my lost visa documents in time, and help me to get my plane smoothly. The attendants on board are very welcoming and the facilities on plane is quite new. We landed on time without delays.
| Aircraft | Boeing 787 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Kuala Lumpur |
| Date Flown | April 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"I had a positive experience"
Y Zhang (Australia)
✅ Trip Verified | I was impressed with their flight service. The flight attendants were friendly and attentive, the meals were delicious and there was a good variety of options to choose from. The entertainment system was also top-notch, with a great selection of movies and TV shows. I had a positive experience flying with China Southern Airlines and would recommend them to others.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Sydney |
| Date Flown | February 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"staff were friendly, professional"
L Yi (United Kingdom)
✅ Trip Verified | I was pleasantly surprised by the service I received during my recent flight. The staff were friendly, professional, and went out of their way to ensure my comfort. The in-flight meals were delicious and served promptly. When we encountered some turbulence, the pilots kept us informed and made every effort to minimize any discomfort. I would not hesitate to recommend them..
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to London |
| Date Flown | February 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Thank you, ground crew"
Z Han (Australia)
✅ Trip Verified | I arrived at the airport pretty late with some extra procedures to go through because of my carelessness. The ground staff were patient and with their help, I finished the boarding procedures swiftly. Thank you, ground crew!
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Sydney |
| Date Flown | February 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"reassuring in terms of service level"
J Hang (Germany)
✅ Trip Verified | The service level of China Southern Airlines is still guaranteed. Compared with several well-known low-cost airlines in China that provide low-cost services to reduce costs, China Southern Airlines is more reassuring in terms of service level, aviation safety and flight punctuality.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Frankfurt |
| Date Flown | February 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"ticket change and refund is much greater"
Yuanfang Zhang (New Zealand)
✅ Trip Verified | China Southern Airlines has gradually phased out a number of old 772, and now the mainstream of wide-body is Boeing 77-300ER and A330. Business class can lie flat and in 1-2-1 layout. At this time, the initiative of ticket change and refund is much greater. This is very good.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Kuala Lumpur |
| Date Flown | January 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Save your money and fly with someone else"
James Prendergast (United States)
✅ Trip Verified | Do not fly with them! Have a 12 hour layover starting from Bangkok to Guangzhou and then to Beijing. Was told once we land we'll be given a hotel to stay in while we wait for the next flight. When we land in Guangzhou the help desk then tells us "No we've changed the rules, we only give out the hotel rooms if you're business class or higher". Save your money and fly with someone else.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Bangkok to Guangzhou via Beijing |
| Date Flown | January 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
