China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1830 reviews
8/10
4 star Skytrax Rating
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9/10

"She showed professionalism"

(China)

Trip Verified | As I board the flight from Guangzhou to Los Angeles I noticed the sincere smile of one cabin crew. She showed professionalism and set a perfect example. Through out the flight, she was the shining star of the flight. I was wiping the TV screen and tray table using a wet wipe when I board and she offered me extra wipes.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGuangzhou to Los Angeles
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"exit seat didn't recline"

(United States)

Trip Verified | Los Angeles to Dalian via Guangzhou. Upon check-in, I was dismissed by LAX ground staff when asking if they could inform me of an aisle seat should one become available. First leg to Guangzhou was on the A380 and was uncomfortable due to my hard and worn out seat. The food was poor consisting of an unappealing pork or beef main dish, bread roll and fruit. The redeeming quality was the AVOD entertainment, which had a decent collection of new and old films and cabin crew spoke good English. Second leg didn't help improve the experience as the crew appeared to be novices that bumped their cart into me without an apology and the emergency exit seat I was on didn't recline.
AircraftA380 / A320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGuangzhou to Dalian
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"Overall it was a nice flight"

(Australia)

Trip Verified | Melbourne to London via Guangzhou. First flight on an A330. The plane had nice seats and legroom, and crew was helpful and friendly, but I didn't like the food onboard. The transit was pretty smooth in Guangzhou. Next flight was on time. Overall it was a nice flight.
AircraftA330 / Boeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMelbourne to London via Guangzhou
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"highly recommend this flight"

(United States)

Trip Verified | New York JFK to Wuhan. This flight is probably the most comfortable I have taken from JFK to China. The plane is new, it has massage function in the seat. The cabin crew are very nice. They are there to help you all the time. I highly recommend this flight.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteNew York JFK to Wuhan
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"very enjoyable experience"

(United States)

Trip Verified | New York to Shenzhen via Wuhan. The flight was great, seats were comfortable and the cabin staff was superb. Also can't be beat on the price! It was one of the cheapest we've ever booked for trips to China and we go back at least every other year to visit my in-laws. Inflight entertainment was pretty good. Lots of movies to choose from. I wasn't able to sign in properly after connecting to their inflight WiFi. Food was mostly great - maybe reconsider that Pork with Rice, personally I think people can do without - but other than that it was a very enjoyable experience.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNew York to Shenzhen via Wuhan
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"chose airline due to the schedule"

(South Korea)

Trip Verified | Seoul to Langkawi via Guangzhou. The A321 / A319 seats were small and cramped. Food was ok on the Seoul to Guangzhou route but was not so good on Guangzhou to Langkawi leg. Cabin service mediocre and service is slow. No inflight entertainment on either route. Tried to check in online but the system failed and I could not allocate seats in advance via their website - I had to go through quite complicated registration process which I could not complete. I chose this airline due to the schedule - not price as Malaysia Airlines and other airlines were cheaper.
AircraftA321 / A319
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSeoul to Langkawi via Guangzhou
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"I will recommend it"

(China)

Trip Verified | GuangZhou to Brisbane. Seat in economy is not so big but thanks to the number of passengers today I can lie down to relax. Every seat got a monitor and the movies inside are kept up with the times. After take off we got lunch and around 5hrs after that was dinner. Food was fine with Oriental and western choice. But there was no snacks or chocolate bars or something like that. So if you travel with kids you need to carry some food to clam them down. Staff was nice and helpful. Even though not everyone speaks English very well but trying to help you. If you need someone to talk in English you may ask them so they will bring you the one. Only advice is if this flight can equipped with wifi I would like to pay for that. In a word flight was quite good with this price and I will recommend it.
AircraftA330
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGuangZhou to Brisbane
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"crew were friendly and efficient"

(Australia)

Trip Verified | Guangzhou to London. This flight was the second half of my SYD-LHR ticket. Ground crew were efficient and while boarding process was a bit haphazard they kept everything moving well. Aircraft was quite new, seats were comfortable. Cabin crew were friendly and efficient and while their English wasn't brilliant nothing was too much trouble for them. Food was pretty good, even the fish (they'd run out of the other choice and I was hesitant because I don't eat fish but it tasted very good). The entertainment system was limited, but that wasn't a problem for me. Bonus was the USB port and power socket at each seat. I would recommend China Southern Airlines.
AircraftBoeing 787-9
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGuangzhou to London
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"I wasn't disappointed"

(Australia)

Trip Verified | Sydney to Guangzhou. I chose this airline based partly on cost (very reasonable), but also based on reviews. I wasn't disappointed. Cabin crew were friendly and efficient, aircraft was in excellent condition, and there was heaps of leg room (I'm quite tall). Food was average, but I brought my own so I didn't go hungry. The only criticism was that the cabin crew didn't speak excellent English, so striking up a conversation with them just wasn't possible, but that said nothing was too much trouble for them. The entertainment choices were a bit limited, but it wasn't an issue for me. The fact that every seat had a USB port and an electrical socket was a bonus.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSydney to Guangzhou
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"service on board fine"

(Thailand)

Trip Verified | New York to Bangkok via Wuhan. Both flights pretty full, very strict hand luggage check at JFK, service on board fine, no complaints. Transfer in Wuhan annoying as there are no transfer facilities at that airport. Which means passengers have to “enter” China via Immigration (transit visa) go through customs, retrieve luggage, re-check luggage, go through Immigration again and of course security. Only had 10 minutes spare to catch my flight to BKK (all this took almost two hours!), I hope that standard transfer facilities are introduced at Wuhan airport soon!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York to Bangkok via Wuhan
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review