"cabin should be refurbished a bit"
L Wójcik (Poland)
✅ Trip Verified | Single 2 hour flight from Taipei to Guangzhou. Flight was on time with orderly boarding. Great that widebody aircraft with comfy seats was used on short journey. Nevertheless, the cabin should be refurbished a bit - broken armrest, neighbour's IFE broken. IFE was average. I appreciate also that complimentary snack & drink service was offered. But this could be skipped considering awful quality of food and limited drink variety. The crew was generaly polite.
| Aircraft | A330 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Taipei to Guangzhou |
| Date Flown | January 2020 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"My food was terrible"
Abhijit Banerjee (Canada)
✅ Trip Verified | Vancouver to Delhi via Guangzhou on 29 January. The aircraft was clean and the check-in or boarding process was not very uncomfortable. The leg room was enormous on both legs of our journey. The in-flight entertainment system was responsive and content was adequate. There was no politeness in the crew to me. Asking for just some water to drink no was seemingly an irritant. My food was terrible even the special meal requested for my daughter was unpleasant. No headphones given out on either legs. The fear of coronavirus is not unfounded but either give away cheap earbuds to avoid contamination or inform the customers beforehand so that we can be prepared. The last leg between Guangzhou and Delhi had multiple announcements made about a health verification form that will be handed out by cabin crew to fill. But nothing was ever given and upon asking, the response was a cold 'we don't have any forms' from the members. We have our return journey on the same airline and just the thought of it has become dreadful .
| Aircraft | Boeing 787-9 / A330-300 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Vancouver to Delhi via Guangzhou |
| Date Flown | January 2020 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Service on flight was exceptional"
1 reviews Seamus Curran (Australia)
✅ Trip Verified | Melbourne via Guangzhou to New York JFK. Great flight. Service on flight was exceptional. Clean cabin. Aircraft was on time and arrived early in Guangzhou and on-time at JFK. The seating is spacious and very comfortable. Food was good. transit in Guangzhou was a bit of walk and you need to go through security even though you a in transit. we had 1.5 hours between flights at Guangzhou and it take about 40/50 mins to clear screening and get to the next gate for connecting flights. Entertainment system is ok, have seen better. Price was a lot less than other airlines offered.
| Aircraft | Boeing 777-300 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Melbourne via Guangzhou to New York |
| Date Flown | December 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"the seat was too narrow"
Ying Yue (Australia)
✅ Trip Verified | Melbourne to Moscow, via Guangzhou. Flights were full during the Chinese New Year holiday season, and flight attendants onboard were friendly and patient. Lots of passengers blocking the transit section in Guangzhou Baiyun Airport, it was a little insufficient, hope they can have more paths available during busy hours. Overall it's a pretty good, love the food but the seat was too narrow.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Melbourne to Moscow via Guangzhou |
| Date Flown | January 2020 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"consider less transit next time"
Xie Ran (Australia)
✅ Trip Verified | London to Perth via Guangzhou. It's a long journey this time, since I got one more stop in Wuhan between London and Guangzhou. The transit was very smooth. The food was good on the flight from Guangzhou, but from London had great afternoon tea refreshments. Free accommodation and shuttle service in Guangzhou while transiting, which was nice. Great experience, but I would more likely to consider less transit next time.
| Aircraft | Boeing 787 / A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | London to Perth via Wuhan & Guangzhou |
| Date Flown | January 2020 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"service was excellent"
Pei Hsuan Lim (United Kingdom)
✅ Trip Verified | Beijing to London via Sanya. At Check-in at Beijing the staff did their best to comply with your request. Everything was dealt with in a orderly way, keeping the customers informed of boarding progress. This was my first time flying from Beijing to London with a transit at Sanya Airport. At Sanya the Domestic and International terminals are within walking distance of each other. The flight from Sanya to London was not full, but service was excellent and cabin crew had nice smiles.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to London via Sanya |
| Date Flown | November 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"team leader was wonderful"
F Stanson (Australia)
✅ Trip Verified | Melbourne to Beijing via Guangzhou in May 2019. The connecting flight from Beijing to Guangzhou was delayed which has caused me missed my flight from Guangzhou back to Melbourne. The team leader on the Beijing to GuangZhou flight was wonderful and made sure that everything worked well for me. She talked to the ground staff at GuangZhou airport and ensure that I stayed at the nearby hotel for my early morning connection flight. Ground staff at Baiyun airport, please treat your long term Business Class passengers with respect. Hopefully, next time if I need to have another unexpected overnight stay due delayed flight, please arrange a nice room at Pullman hotel rather than trying push me to a 3-star hotel and 30 minutes away from the airport.
| Aircraft | A330 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Melbourne to Beijing via Guangzhou |
| Date Flown | May 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Staff was helpful and efficient"
Y Xu (China)
✅ Trip Verified | Wuhan to Rome on 11th Jan. The seat was with pillow and blanket, a TV so can enjoy the movies and so on. After take-off we got a meal and before landing another one. For me it's totally fine as we also brought lots of snack with us. My husband had some red wine and said it's good. There was no WIFI onboard which was a little pity. Staff was helpful and efficient. Thanks to them for helping me to find my AirPods. After this long flight we finally landed at Rome to start our holiday in Rome and it's a really good start.
| Aircraft | Boeing 787 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Wuhan to Rome |
| Date Flown | January 2020 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"experience wasn't good"
S Lim (United States)
✅ Trip Verified | Dalian to Los Angeles via Guangzhou on 1st January. My experience wasn't good. Check-in was fine, the cabin service, selection of movies and seats were so so. No English subtitles for Chinese films and crew speak excellent English for an Asian carrier. I ordered a special low fat meal and received an icicle salad, unrecognizable jello, earthy tomatoes and bland vegetable meal. I know airline meals aren't meant to be the best, but there was no creativity to the meals. The positive to this airline is that it got me to my destination in one piece, but for the price I paid and being a 4 star airline, it was unfortunately a let down.
| Aircraft | A320 / A380 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Dalian to Los Angeles via Guangzhou |
| Date Flown | January 2020 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"a delightful travel"
Stella Zhu (United States)
✅ Trip Verified | New York to Wuhan. This flight was a delightful travel. The flight was long especial with a child. However, the crew was professional and made me comfortable. I think they are a little understaffed, they managed the situation in well condition.
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | New York to Wuhan |
| Date Flown | December 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
