"I appreciate the staff help"
Shengnan Liu (United Kingdom)
✅ Trip Verified | I booked a flight from Guangzhou to London on 14 September 2022. On the morning of 14 September, I received a call that my seat had been canceled. I was so angry and confused, so I went to the airport after I got the call. I arrived at the airport and spoke to the duty manager at the check-in desk. I was told that there were 4 passengers who have the same problem as me and he could help me to see if anyone cancel his seat before the departure so that I could get on the flight. I was so lucky that someone canceled the tickets and I successfully boarded the flight. I appreciate the staff help.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to London |
| Date Flown | September 2022 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"handled the upgrade at the counter"
N Yang (South Korea)
✅ Trip Verified | This is my first trip since covid-19. In order to make the trip more comfortable, I handled the upgrade at the counter. The price is very favorable. The staff are also very professional and they also provide a lounge. There are hot food and drinks in the lounge. The service, food and drink on board were also excellent. After arriving at Incheon Airport, the helpful staff came to talk with us and told me the entry precautions. There was no problem with customs and immigration.
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Guangzhou to Seoul |
| Date Flown | September 2022 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"comfortable with no surprise"
L Xu (United States)
✅ Trip Verified | The ground staff of China Southern Airlines was very friendly and helpful. They made the process nice and smooth for us from arriving at the airport to terminal. The check-in staff patiently clear instructions on where to go after passing security and all our check-in luggages were properly handled. We were on the second level on the aircraft and the journey in air was comfortable with no surprise.
| Aircraft | A380 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Guangzhou to Los Angeles |
| Date Flown | September 2022 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"staff helped me with hospitality"
Haorui Wang (China)
✅ Trip Verified | Had some sampling time limit issues with my nucleic report, staff helped me with hospitality and contacted the Myanmar staff several times to make sure I will have a smooth inbound experience in Myanmar. thanks a lot.
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Guangzhou to Yangon |
| Date Flown | September 2022 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
N Xu (Cambodia)
✅ Trip Verified | The travel information during the epidemic is quite complicated. I would like to thank the staff for helping me double-check the information to ensure this trip. In addition, taking this flight, you can clearly feel the seriousness of China Southern Airlines in epidemic prevention and control. It is commendable that the passengers can strictly enforce the safety distance of one meter during the queue and be very responsible to the passengers.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Phnom Penh |
| Date Flown | September 2022 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"appreciated your sincere service"
Z Kan (China)
✅ Trip Verified | This is the first business trip after Covid to the USA, I have 2 luggage, and one is overweight and only charged to LA. But my next stop after LA is Chicago, and I asked the counter of China Southern Airlines. The staff advise me to leverage the luggage in case the trouble might raised in Chicago airport and helped me to issue the LA to Chicago ticket. Very appreciated your sincere service and wish you all the best.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Guangzhou to Los Angeles |
| Date Flown | August 2022 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"has been a wonderful experience"
Yixin Zhang (United Kingdom)
Not Verified | Flying with China Southern Airlines has been a wonderful experience, I had a last minute upgrade from economy class to business class at Baiyun airport and the staff are very helpful in the upgrading process. The VIP lounge for China Southern Airlines in Baiyun airport is one of the best lounges in China as they provide private washrooms so I can take a shower and refresh myself before the flight. The attendants on board are very welcoming and the facilities on plane is quite new. We landed on time without delays.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Guangzhou to London |
| Date Flown | August 2022 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"crew provided good service"
Yuchi Zhang (United States)
✅ Trip Verified | My first experience of business class with China Southern Airlines. Overall is pretty good, the A380 is a little bit outdated, but the crew provided good service. Looking forward to see 777 or 787 fly this route.
| Aircraft | A380 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Guangzhou to Los Angeles |
| Date Flown | July 2022 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"upgraded my cabin at a low price"
Weifeng Lin (Singapore)
✅ Trip Verified | The cabin crew is great. I am a student from China to study abroad, and the crew at the airport upgraded my cabin at a low price, which is pretty good. The services are wonderful not only at the airport but also on the plane. I’ll choose China Southern Airline the next time.
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Guangzhou to Singapore |
| Date Flown | August 2022 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"an incredible journey"
Z Yang (Canada)
✅ Trip Verified | It's an incredible journey. Whether it's from getting a boarding pass to checking in your luggage or talking about the excellent service of the flight attendants on the plane, it makes you feel good. If there is a trip next time, I will continue to choose China Southern Airlines.
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Guangzhou to Toronto |
| Date Flown | July 2022 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
