China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1835 reviews
8/10
4 star Skytrax Rating
Filter Reviews by :
Show
1/10

"chose airline due to the schedule"

(South Korea)

Trip Verified | Seoul to Langkawi via Guangzhou. The A321 / A319 seats were small and cramped. Food was ok on the Seoul to Guangzhou route but was not so good on Guangzhou to Langkawi leg. Cabin service mediocre and service is slow. No inflight entertainment on either route. Tried to check in online but the system failed and I could not allocate seats in advance via their website - I had to go through quite complicated registration process which I could not complete. I chose this airline due to the schedule - not price as Malaysia Airlines and other airlines were cheaper.
AircraftA321 / A319
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSeoul to Langkawi via Guangzhou
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"I will recommend it"

(China)

Trip Verified | GuangZhou to Brisbane. Seat in economy is not so big but thanks to the number of passengers today I can lie down to relax. Every seat got a monitor and the movies inside are kept up with the times. After take off we got lunch and around 5hrs after that was dinner. Food was fine with Oriental and western choice. But there was no snacks or chocolate bars or something like that. So if you travel with kids you need to carry some food to clam them down. Staff was nice and helpful. Even though not everyone speaks English very well but trying to help you. If you need someone to talk in English you may ask them so they will bring you the one. Only advice is if this flight can equipped with wifi I would like to pay for that. In a word flight was quite good with this price and I will recommend it.
AircraftA330
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGuangZhou to Brisbane
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"crew were friendly and efficient"

(Australia)

Trip Verified | Guangzhou to London. This flight was the second half of my SYD-LHR ticket. Ground crew were efficient and while boarding process was a bit haphazard they kept everything moving well. Aircraft was quite new, seats were comfortable. Cabin crew were friendly and efficient and while their English wasn't brilliant nothing was too much trouble for them. Food was pretty good, even the fish (they'd run out of the other choice and I was hesitant because I don't eat fish but it tasted very good). The entertainment system was limited, but that wasn't a problem for me. Bonus was the USB port and power socket at each seat. I would recommend China Southern Airlines.
AircraftBoeing 787-9
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGuangzhou to London
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"I wasn't disappointed"

(Australia)

Trip Verified | Sydney to Guangzhou. I chose this airline based partly on cost (very reasonable), but also based on reviews. I wasn't disappointed. Cabin crew were friendly and efficient, aircraft was in excellent condition, and there was heaps of leg room (I'm quite tall). Food was average, but I brought my own so I didn't go hungry. The only criticism was that the cabin crew didn't speak excellent English, so striking up a conversation with them just wasn't possible, but that said nothing was too much trouble for them. The entertainment choices were a bit limited, but it wasn't an issue for me. The fact that every seat had a USB port and an electrical socket was a bonus.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSydney to Guangzhou
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"service on board fine"

(Thailand)

Trip Verified | New York to Bangkok via Wuhan. Both flights pretty full, very strict hand luggage check at JFK, service on board fine, no complaints. Transfer in Wuhan annoying as there are no transfer facilities at that airport. Which means passengers have to “enter” China via Immigration (transit visa) go through customs, retrieve luggage, re-check luggage, go through Immigration again and of course security. Only had 10 minutes spare to catch my flight to BKK (all this took almost two hours!), I hope that standard transfer facilities are introduced at Wuhan airport soon!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York to Bangkok via Wuhan
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"amazing, super efficient"

(United Kingdom)

Trip Verified | Guangzhou to London. First class service, excellent hospitality. I am a loyal customer of China Southern Airlines, flew 5 domestic and 4 international flights with business class in 4 weeks. So impressed with its 5 star services from the business cabin crew from Guangzhou to London. A big thank you to Chief of crew, flight attendants are amazing, super efficient and very helpful.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteGuangzhou to London
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"flight attendant were helpful"

(United States)

Trip Verified | Melbourne to New York via Guangzhou. The flight attendant were helpful and attentive. As I booked wheelchair, a crew made sure I wasn’t worried, and took me to the staff who’s pushing a wheelchair. Guangzhou to JFK, I had some pretty good vegan food, and the seat was more comfortable. It was a nice flight. Thanks to all the great crew and staff.
AircraftA330 / Boeing 777
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMelbourne to New York via Guangzhou
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"it’s a good flight"

(Australia)

Trip Verified | Melbourne to New York via Guangzhou. It’s a quite long journey, but the staff made it very pleasant. I flew to Guangzhou on an old A330. The seat was not so comfy, it didn’t have much leg room. I used inflight WiFi, so that helped me to kill some time. Food and drinks free, lots of options available. The transit was pretty smooth. My second flight was on a Boeing 777. New aircraft, but the seat was also small. Crew onboard was great. Overall, it’s a good flight.
AircraftA330 / Boeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMelbourne to New York via Guangzhou
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"hotel they provide was terrible"

(Australia)

Trip Verified | Brisbane to Kuala Lumpur and transit at Guangzhou. The first half journey is fine until we transit at Guangzhou. The hotel they provide us was terrible and took 1hr drive from the airport. Only one king bed was provided for the whole family. The check-in guy in the hotel said that what the airline arrange for us for 2 people. We arrived at the airport on next day to check in the 1 luggage we took out for our night in Guangzhou, the counter had difficulty check it back in, saying our luggage allowance is already reached and requested us to pay for it. However, this was the one luggage we got out at Guangzhou airport and the rest going to Malaysia straight away. I have to say your system make our journey very difficult, since we are travelling with infant and and young child.
AircraftA330
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteBrisbane to Guangzhou
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"enjoyed flying with China Southern"

(Poland)

Trip Verified | Guangzhou to London. I enjoyed flying with China Southern Airlines until landing. It was very cloudy in London and suddenly the plane went for a second round. There were no information from pilot. After few minutes, flight attendant informed us about something out of control but her accent was so weird that, there were still more questions in the air than answers. They should informed passengers better, that pilot would say few words in English.
AircraftBoeing 787-9
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGuangzhou to London
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
2_6_spacer

» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review