China Southern Airlines customer review
R Sherer (Australia)
Flew CSA from Melbourne Australia to Guangzhou and also on our return trip from London to Melbourne. We were very satisfied - there was more leg room and the seats were bigger than on many other airlines we have flown with. The planes were new and clean and the service was pleasant. The food was no worse than most airline food but the time between meals was a bit too long. Entertainment system had limited but adequate English TV shows and movies. I would definitely recommend this airline for long haul flights.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
S Lu (Australia)
I flew from Guangzhou to Sydney on 11th Sept 2014 (CZ301). I was very satisfied with the flight. The entertainment system was great: it had a huge variety of Hollywood films as well as Chinese and other foreign films. The TV series selection could have been wider. The service was friendly. The seats in Premium Economy were wide and there was plenty of leg room. I booked months in advance so the flight was cheap. The only thing I didn't like about my flight experience was the fact that all window shades and cabin lights were dimmed even though it was a daytime flight (8.20am departure time).
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
T Giffordmoore (New Zealand)
We flew Heathrow to Guangzhou with an 8 hours stopover and on to Auckland New Zealand. Check-in at Heathrow was confusing. After queuing for some time we were told Business and First class was around the corner in a separate part of the terminal. The VIP lounge was very good. At Guangzhou we were taken from the airbridge side to a small bus and several miles to Business lounge where we cooked at 27 degrees Celsius. Back on the aircraft it was a meal and off to sleep in our lie flat seats. Breakfast time and we were firstly offered butter and jam I am not sure why as no breads on the menu. we were in the last row of business so that is why we did not always get our first choice and had to settle for something else not necessarily to our liking. Breakfast arrived and was soup with noodles and meat. This might be alright for Chinese passengers but if flying Australasian routes why not cater to people from those countries? I think the airline could do better.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
T Giffordmoore (New Zealand)
My wife and I flew Auckland to Guangzhou and on to Heathrow in July this year in first class and enjoyed the experience. Only 4 seats and 2 cabin staff to look after us.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Goryana Knezevic (Australia)
I travelled with my quadriplegic nephew to Kunming China and our experience on the ground at the airports Kunming and Guangzhou were the worst in all of my travels. My nephew is just under 2 meters tall in Kunming the wheelchair China Southern provided to get my nephew from the check in desk to the aircraft was too small for him to fit in so he was allowed to use his chair to the door of the aircraft we had to carry him onboard and as he is so tall this was extremely difficult. When we got him onto the aircraft the airline staff said they could not check his wheelchair all the way to Sydney we would have to claim the chair in our transit airport Guangzhou and then re check it in to Sydney. After trying to argue the point for 1 hour and delaying the flight we had to agree as I feared they would not allow us to fly. In Guangzhou we had one of the staff help us again we had to carry my nephew off the aircraft put him into a wheelchair that he didn't fit in. The airport was so hot and we had to rush so much to find the chair at baggage collection go and check the chair in to Sydney and instead of the chair being taken by staff and put on the aircraft we had to wheel the chair with us all the way on to the aircraft and then the staff there put it into the luggage area. The flight was delayed because of us again. I would never travel with them again.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
Michael Yang (Hong Kong)
Sep 1st CZ310 from Beijing to Hong Kong on A320 economy class. It was my first time with China Southern on this route it satisfied me. The plane had comfortable seats and legroom for a man of average height which is the most important thing that I am concerned about. A pity is that the entertainment was not so good. Attendants were polite and provided good service during the trip the food was OK so as a whole it was worth it.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Zeng Yixie (China)
Aug 1st CZ3968 and Aug 3rd CZ3967. SHA-CSX return booked the ticket on the day of travel. In premium economy class China Southern have done surprisingly well. On this 70-minute flight they provided the warm towel service beverage service then meal service. They distributed candy before landing. Baggage arrived very fast. Inflight entertainment on this 1-year old A321 all the premium economy passengers had an individual TV. Cabin crew performed well and kept smiling.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Hyperion Han (United States)
CZ327 from Guangzhou to Los Angels economy class in last month. It was a satisfactory trip. The A380 is a pretty good plane with comfortable seats. One thing that impressed me was that when I got hungry during the flight I told one staff member that I wanted to buy some food. Even though she told me that there was no additional food for sale she gave me some cookies for free. Many latest Chinese movies can be found on the plane which made my long trip less boring. It disappointed me a bit as the food was not that good.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
A Jenkins (United States)
We flew the new JFK-CAN route then transferred to a Beijing flight. It was the worst airline I've experienced. Incompetent and unprofessional ground crew who have zero problem solving skills. Sour-faced service from the flight attendants their English skills were inexcusably bad. The food was awful it wasn't served frequently enough they were stingy with drinks. The transit experience in CAN (Baiyun) is long and uncomfortable. On the return trip it was late at night. We had to walk for 20 minutes. The "free" shuttle wasn't running. There was no one around to help. I strongly suggest that the elderly and disabled avoid this airline. Once you make it through all the immigration and security checks you are stuck in a tacky area with limited food and drinks and extortionate prices which are completely out of line with what other "international" transit terminals charge. The only positives: decent in-flight entertainment the plane was new; the landings for the international segments were very smooth.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
Gao Ruiting (France)
CZ347 Business class from Guangzhou to Paris. This recent flight is one of the most satisfactory international trips both in terms of the service and the facilities. I chose this flight because it was not that expensive. Plenty of choices of beverages and meals. The legroom is sufficient for a good rest which is important for a long journey. The only pity is that the entertainment didn't come up to expectations. But as a whole it is worth it.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
