China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1749 reviews
8/10
4 star Skytrax Rating
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7/10

China Southern Airlines customer review

(Australia)

MEL-CAN-LHR one way. Took a punt with China Southern as their business fare was cheaper than Qantas Premium Economy. First leg was full including some fellow passengers who thought nothing of changing their trousers in the cabin - perhaps a cultural thing as attendants didn't seem fazed. Seats angled flat and shabby with material hanging off but comfortable enough for a few hours sleep. Transfer in Guangzhou involves clearing immigration though the personal escort through this and into the lounge is welcome. Lounge lacks the finesse of some more established carriers but perfectly acceptable. Second leg only half full - premium economy cabin behind us had only one passenger - with fully flat beds and much improved all round comfort. Food plentiful and served with care though as mentioned before the crew's language skills could be better. Entertainment was the only real let down with limited choice and the airshow maps weren't working which you don't miss until you don't have access to them. Recommended? Yes at this price?
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

China Southern Airlines customer review

(Australia)

HAK—CAN—MEL economy. I have flown China Southern twice and knew their seat was a little narrow and uncomfortable. When I arrived the check-in counter I told the staff that I want a front seat and special meal in my flights. I could not believe that I got the first row aisle seat and successfully booked my special meal. If they can maintain the level of their service as this time I will continue to fly with them in the future!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(Japan)

Osaka (Kansai) to Guangzhou (Baiyun). Airbus A321 from Osaka to China in business class. A smaller plane with older type business class seats but very comfortable for a short international flight of under 4 hours. Flight attendants were polite and the food was excellent. Guangzhou (Baiyun) to Auckland. Airbus A330 from China to Auckland in business class. Superb flat reclining seats (not angled like many other airlines). Nice thick blanket and fluffy pillow. I could get a great nights sleep on this overnight flight to New Zealand. Dinner and breakfast served. Both of which were were delicious. Flight attendants excellent. Their business class fares from Japan were very cheap and I definitely got my money's worth. The China Southern lounge in Guangzhou was nice. Food drinks and seating were all up to scratch.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

China Southern Airlines customer review

(New Zealand)

Auckland-Beijing-Guangzhou-Amsterdam return. Aircraft was very nice the cabin crew although with very limited English were polite and helpful the Ground support was atrocious as was the communication between CS and the passengers re: timing giving instructions and advising the delay of flights. We were delayed missed a connection were flying business class and ended up sleeping in a terminal in Amsterdam we had no idea the flight was late until we arrived at the next check in gate. Had left 1.5 hours between flights - not enough. On the return luckily we arrived at the airport 2 hours before departure it took 1 hr 45 mins to get the boarding passes. We were advised that we needed a VISA for Australia although were only transiting 45 mins in Melbourne. This took 1 hr 45mins to resolve.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

China Southern Airlines customer review

(Australia)

I have flown China Southern twice now to Nanning from Brisbane I was happy with the service and the international flights but twice now on leaving Nanning they change the return flight times - very frustrating. I had booked premium economy and ended up in economy for the flight to Guangzhou. If I had not had local help I don't know what the outcome would have been. I like the airline but their chopping and changing is a nightmare for the international traveler.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(China)

Guangzhou to Qingdao flight delayed about 45 minutes due to military exercise. Cabin crew professional service on board comfortable travel at a great price. Especially food delicious noodle. The entertainment facilities are poor.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

China Southern Airlines customer review

(China)

I must give praise to China Southern Airlines. CZ351 from CAN to MEL spacious aircraft was very welcoming. The flight crew's superb service food and drinks made the trip enjoyable. China Southern Airlines is highly recommended.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(Australia)

Flew Sydney-Guangzhou-Paris-Madrid-Amsterdam-Guangzhou-Sydney late last year predominately with China Southern but with an occasional flight with partners. Incredibly cheap you do however get what you pay for in many ways. It really is a back to basics airline. Most flights did not have individual TV screens but only overhead screens although they did play pretty good movies. Seats surprisingly comfortable and somewhat better leg room than other long haul economy. Food basic yet tasty and quite palatable. The staff are overwhelmingly Chinese but skills in European languages (or at least English and French) are quite basic enough to get the drink you want but a woman near me seemed to find it quite hard to communicate her query about transfers in Guangzhou. Altogether I'd say the trade offs are well worth the price savings to be made a good but basic experience for a great price.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(Netherlands)

18 December 2012 Amsterdam to Shanghai. I fly frequently with China Southern. The price is always good and the flights are on time. Attendants are polite. Although I was bit late for boarding they gave me very good guidance in the cabin. Since the overhead bin was full around my seat they helped me put my hand luggage in their special overhead bins and let me know where they put it after the takeoff. The attendants walked around offering drinks and helping with blankets while most passengers slept. The inflight entertainment system was not that good in comparison. The movies are not up-to-date. For such a long flight I think the entertainment system is important. I recommend China Southern for its value of money and good service from attendants.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(Netherlands)

Shenyang to Beijing then Beijing to Amsterdam. The crew were kind and helpful. I was impressed by the way they treated the economy class passengers. However the inflight entertainment was not that great. I will fly with them in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

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