China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1779 reviews
8/10
4 star Skytrax Rating
Filter Reviews by :
Show
2/10

China Southern Airlines customer review

(India)

Travelled in Economy class from Delhi to Los Angeles on 24th. May2013 by CZ-3028/CZ-328. Indian Vegetarian meals provided did not include bread and one had to ask for it though butter was part of meal. There was no choice of alcohol. Further though I had booked seats 2 months in advance I was not given a choice of seats. There should be some consideration for Senior Citizens. I had asked for a wheelchair for my wife but was not provided for transfer at Guangzhou airport. Further there was no elevator for passengers arriving by CZ-3028 from Delhi to climb to 1st floor.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

China Southern Airlines customer review

(United Arab Emirates)

Flew last month from Dubai to Manila via Guangzhou (return). Amongst all other airlines flying from Dubai to Manila China Southern Airlines offered the cheapest ticket at that time. Flight attendants were like robots. It's as if they were not interested or happy with what they were doing. Some were a bit rude. They were always in a hurry to serve food. The blanket offered to us on our flight from Dubai to Guangzhou was not sealed in plastic I felt it was the same blanket that was used by the passengers from the previous flight. Overall you get what you pay for. Cheap ticket equals cheap and substandard service. I will never fly with this airline again unless I really have no choice.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

China Southern Airlines customer review

(Australia)

Sydney to Taipei with overnight stops in Guangzhou both ways. All flights on time. Seats were comfortable with plenty of leg room. The seats had a footrest but no headrest. No back seat screen recently released films were shown on drop down screens throughout the cabin. Great service by friendly and efficient flight attendants. Food was good and plentiful drinks were served cold and ice was available. All in all I was very impressed with China Southern and would definitely fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

China Southern Airlines customer review

(Australia)

1352013 CAN-MEL CZ321 Seat 47k. Food quality taste quantity and presentation excellent. Wine selection was ok. Cabin and toilets were clean throughout the flight. The purser offered a personal introduction. Flight attendants were jolly and engaged passengers. Another excellent trip on China Southern!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Southern Airlines customer review

(United Kingdom)

LHR-PER May 2013. Booked CZ as they were GBP 200 cheaper than other airlines. Was worried after some of the reviews I read but the experience was good overall. All flights arrived on time. New airbus A330-200 on all legs. AVOD system pretty good enough to keep me entertained without getting out my iPad. Food was standard airline meals - in economy its never going to be amazing but was sufficient. Seats comfortable enough. Crew sometimes slow to respond to attention calls but plenty of self serve drinks at rear of plane. Transit at CAN is not the headache some reviewers make it out to be. Plenty of CZ ground staff there to help. Overnight stop in Guangzhou on return CZ provide accommodation for transit over 8 hours. Good 4 star hotel with buffet breakfast. For the price I'd definitely use them again only complaints are drinking water on board aircraft was always warm and some announcements were hard to understand.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

China Southern Airlines customer review

(United Kingdom)

My wife and I recently flew with China Southern from London to Auckland NZ. We chose CS because of their very competitive price and were delighted. Modern well equipped planes polite professional staff and decent food. The icing on our cake was our 7 hour interconnection at Guangzhou when we were offered use of the Business Class lounge with comfy chairs warm showers excellent food and quality (Chinese) wine - all for free! We've flown LHR to AUK many times and this was easily our best experience. We shall most certainly fly China Southern again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

China Southern Airlines customer review

(New Zealand)

Travelled recently Auckland-Guangzhou-London return. While this trip was very competitively priced and we were quite happy with the level of seat/bed comfort we were disappointed with the English language skills of the cabin crew who were very willing to be of service but often simply couldn't understand us. The meals were interesting and generous in quantity but there was virtually no choice of alcohol with our dinner and it wasn't offered until we asked. There also seemed to be no comprehension of a simple western breakfast: muesli yoghurt fruit and a hot cup of tea or coffee. But our biggest complaint was that on the leg from Guangzhou to Auckland the business class cabin was full of men who coughed burped snored sniffed and hoiked into their napkins to the extent that even with ear plugs firmly in place we could not sleep. Dreadful.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

China Southern Airlines customer review

(Netherlands)

Hanoi-Amsterdam via CAN in biz class. Though booked in business class first part of flight was seated in economy comfort/plus as first 2 rows were First Class. Lounge in Hanoi old fashioned style but friendly staff and enough variety in food/drinks and free wifi. Upon arrival in CAN greeted by ground staff and taken to lounge as we had a long layover. Lounge itself in CAN is great and offers showers/buffet restaurant/loungers/sleeping accommodation. Onboard A332 with 4 classes service was good and a full dinner and breakfast service was offered on this 13hrs flight. Seat was full flat/180c. There was also a dutch native flight attendant around. On the negative side selection of wine was really bad and welcome drinks consisted of orange juice/apple juice and water. Did not see any Champagne at all neither in lounge or onboard. Menu was offered upon embarking but after taking dinner and breakfast order taken away again.It did not mention drinks either. this seems strange. Comfort kit nice and had a good sleep. IFE very limited. All in all if you see a good deal then for sure you have value for money. FB miles received within 2 weeks.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Southern Airlines customer review

(China)

Shanghai Hongqiao-Guangzhou return with fairly new A330-300 touch-screen AVOD is excellent! Lots of the latest movies even for a 1hr 45 minutes domestic flight. 1hr delay for both ways due to aircraft late arrival. Cabin crew quite young and unprofessional but polite anyway. Food awful and tasteless.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

China Southern Airlines customer review

(Australia)

Flew CZ325 from Guangzhou back to Sydney on 9th May 2013. The whole crew were friendly I seated in 37K. One of the passengers in front of me had a heart problem and crew reported to the purser the purser seemed experienced broadcast for a doctor on board and stayed with this passenger. He was very professional. Food is ok but not brilliant inflight entertainment could be better. I am an elite plus member with skyteam and a frequent flyer. Would fly again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
2_6_spacer

» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review