China Southern Airlines customer review
Peta Blundell (Australia)
Flew premium economy and would have been better off sitting with the luggage underneath. Uncomfortable seats. Crew rude and very unhelpful. Screaming baby onboard and staff gave no assistance. My advice pay the extra and you will not come off the plane feeling like you have just been hit by a truck.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
R Eric (Indonesia)
I have to fly China Southern since several routes have CZ as the only operator. The last flight I took was on an E190 small jet. For a trip of less than 2 hours its not always good value for money. The flight was almost full in premium economy and economy class. There was no IFE/monitor in the aircraft even in the business class. The ground service and inflight service is poor. For a full service airline the meal is served by a paper box and contains one bread and a Chinese herbal pudding which I found very below par. I never heard any kind of communications or announcement to passengers from the cockpit on any flights even in Chinese language. After many flights with CZ only a few of the flight attendants that were really good and friendly. Overall compared to many other Asian airlines China Southern is still far from industry standard with regards to many passenger service aspects.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
I Cohen (United States)
Flew business class NY to Guangzhou CZ300 10/05/2014 on CSA's new 777. Very comfortable flat bed pod above average food quality and the service was excellent. CSA also provided a room at a luxury hotel right across from the terminal for an eight hour layover.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Graham Rust (New Zealand)
We travelled Business Class Auckland-Paris 24th August 2014 return Paris-Auckland 16th September both flights through Guangzhou. Service variable seats great aircraft clean and modern (Boeing 787/Airbus A300/200) fully lie flat seats. Long layovers in Guangzhou (18hrs) were absolutely no problem met at aircraft door escorted through immigration/customs to 5 star luxury hotel nearby lovely room plus complimentary meal (excellent buffet). Seamless and with lots of smiles. Service on 3 of the 4 legs was fine meals adequate menu selection OK cabin crew polite and helpful English not great but good enough for mutual understanding entertainment not up to Emirates/Singapore airlines but at the price more than good enough. The fourth leg (CAN-AKL) was dreadful - surly cabin crew no meal menus dreadful food (breakfast indelible - worse than EasyJet on a bad day) with a choice of butter or jam with soggy croissants. My insistence on both butter and jam was met with incredulity. A request by my wife for a second pillow was met with a flat refusal! In Business Class? So would we fly with them again? At the price for sure but with reservations in respect of cabin crew and no expectations of good in- flight service.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Robert Walbeek (China)
Flew CZ again yesterday (see my previous review) from Shenyang to Qingdao return flight - well in fact nothing to complain about. Both flights on time airplane clean cannot comment on the food again the only rant I have is the benefits of my Skyteam Gold card - useless in China. My bag was one of the last ones to arrive on the belt.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Robert Walbeek (China)
I fly CZ at least 6-10 times a month all domestic flights in China - I am a Gold member of SkyTeam. Cannot complain about the food as I do not eat airline food. In general this airline is not too bad. Flights are 80% on time. Very limited English skills both on the ground and in the air. But what do you expect? Even pilots do not speak good English and a pilot announcement from the cockpit is unheard off. Many Gold benefits like priority boarding luggage handling security etc do not work here - very frustrating.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Jones Richard (New Zealand)
We travelled four legs with China Southern. Auckland to Guangzhou Guangzhou to Amsterdam Paris to Guangzhou in business class very comfortable food average service good. Lounge in Guangzhou adequate only. Fourth leg Guangzhou to Auckland very disappointing. Departure gate very disorganized with other flights intermingled and no air bridge. On board in back section of business class we were not able to choose what we wanted from food menu for either meal. The inflight TV system was not working. During the night there was a constant number of economy passengers walking through the business class section during the night. The beds were comfortable and the staff were pleasant but we have no ability to communicate in Chinese and the girls had little English.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
M Davis (Australia)
I booked with China Southern solely because of the unbeatable price - $1300 from Brisbane to Vancouver return. I flew from Brisbane to Guangzhou on one of CSAIR new airbuses which was relatively roomy with great inflight entertainment. The only downside of this flight was some very ordinary food. I'm not a fan of airplane food at the best of times but this food was close to unidentifiable. The next leg was from Guangzhou to Vancouver on one of the new Dreamliners which was great. CSAIR certainly have some of the most modern aircraft. The food on this leg was much better. The air stewards were good. Obviously English wasn't their first language but they did their best to understand English speaking customers. They don't bowl you over with friendliness but overall the trip was great especially when offered free accommodation due to a long stopover - only problem was I had already paid for accommodation. One thing if China really wants to crack the Western market they need to work on their 'people skills' at their airports. In Guangzhou we were made to feel very unwelcome with unhelpful airport staff. The 72hr transit visa waver is a bit of a nightmare with no one clearly explaining you need the boarding pass for your next leg even if it is 2 days away to get through customs - the airline ticket doesn't cut it. This meant being yelled at in Cantonese by customs officials - not exactly encouraging.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Jones Clive (New Zealand)
A really good effort from CZ on my first experiences. To tell the truth I was sceptical on how the long four sectors would go but overall they were great. Booked in business but upgraded to first I think due to my status on another alliance and possibly that I travel quite a bit. Flights were on time in fact boarded quite early in every instance which I like as I'd rather be in a peaceful plane that noisy busy terminal most often. Crew friendly and welcoming and while English is limited I had absolutely no problem getting what I wanted fast and efficiently on all sectors. Food was absolutely fine and up to a standard I was happy with both presentation and size and quality of range. They definitely know they must do this to reach the high yield European long haul market and they seem to do it well. Guangzhou premium lounge is only ok certainly not up to other airlines with limited range of food but there are good showers and wifi. Get a wifi code from the ground floor reception before you head to the top floor. CZ website and apps are rubbish so take care with these any use a travel agent unless you are Chinese and can make your way around the problems. Seating was good but not at the standard of Singapore or Etihad but not that far off. First class seat sent dead flat and they provide a nice bed cover and duvet. I don't sleep well on planes and I got several solid hours on multiple sectors on CZ both 787 and A330-200. Watch for cold red wine and warm every other wine and drink but if that the biggest complaint then it's not a major for the price.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
R Sherer (Australia)
Flew CSA from Melbourne Australia to Guangzhou and also on our return trip from London to Melbourne. We were very satisfied - there was more leg room and the seats were bigger than on many other airlines we have flown with. The planes were new and clean and the service was pleasant. The food was no worse than most airline food but the time between meals was a bit too long. Entertainment system had limited but adequate English TV shows and movies. I would definitely recommend this airline for long haul flights.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
