China Southern Airlines customer review
Jack Whiteley (United Kingdom)
London Heathrow CZ 304 15th May 2015. Return CZ 303 from Guangzhou 26th May 2015 Business Class. I have to say that the air hostesses were helpful and couldn't do enough. The food was good and to be honest they have turned this side of their business around. It used to be pretty rubbish but I have to say I was impressed. The business class seats in the Dreamliner are comfortable and there is a lot of space. Not quite as good as the Middle East airlines but the are improving and of course at an excellent price. I have a problem with the Sky team points which no other airline accepts but the flight is direct takes about 10 hours and that is much better than going via the middle east or paying lots of money to go via Hong Kong by British Carriers.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
James Caon (United Kingdom)
Last week I flew economy class on CZ 304/303 Boeing 787 from London to Guangzhou and back. The onboard staff were very helpful. It was very hot in Guangzhou so my jumper was left inside my luggage. I was in a rush to pack up and catch the flight back to London and forgot to take my jumper out. It turned out that onboard it was quite cold. I covered myself with the provided blanket but still felt cold. The flight attendant noticed and asked whether I needed extra blankets and some hot water or wine to warm up. After having two more blankets and drinking two big cups of hot water I felt much better. All in all I highly recommend China Southern for a direct flight to Guangzhou! The food and drinks were surprisingly good (in economy). The planes and toilet were very clean. The cabin attendants were friendly and helpful. The services and the value (ticket price) for the direct flight was very good.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
R Levy (China)
Just last week I flew from London into Guangzhou with China Southern as opposed to my favorite carrier Qatar. We booked CS this time as it was a direct flight which knocked some four hours off our usual journey time. Having flown with Chinese airlines before and having said I would not use them for long-haul flights again I was a little hesitant. However I was reasonably surprised. I am not saying they were as good as Qatar they certainly were not but they were not too bad either. The biggest problem was the seating very narrow and not that well padded at the back so you could feel the rigid parts of the seat on your back. I am not a large guy about 172cm tall and weighing about 80kg but I imagine for anyone much larger it would be pretty uncomfortable. The entertainment was somewhat limited there were only two programs in the TV section which is pretty abysmal by anyone's standards. The movie section offered a much better choice although I had already watched most of them but CS cannot be blamed for that. Food was ok not up to the best of the carriers but certainly an improvement over the last time I took along haul CS flight about eight years ago. We had wine with the meal that was not at all bad it was French not Chinese and they did drinks runs a few times throughout the flight. Cabin crew were good very pleasant and helpful. All in all not the best but to be fair they have improved over the last few years and for a direct flight the cost was pretty good. In the past they were never that competitive on price but they seem to be overcoming that know. If they could just sort out the poor seating and tweak the entertainment and food they would be very good.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Jack Whiteley (United Kingdom)
I regularly travel China Southern business class from Heathrow to Guangzhou and also internal flights in China. I am one of their Pearl Club Members (Sky Team). Their web site is rubbish and you cannot use all the points. I am an Elite Member but you cannot use the points for any flights and you cannot do it online. You have to ring China and that takes forever because no one answers the phone even then they will not book the flight for you. Worst airline service.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Sharon Stark (United Kingdom)
19/4/15 Flight 304. 1/5/15 Flight 303. 30/4/15 Flight 3050. Travelled from London to Vietnam via Guangzhou and back. Very impressed with the quality of service. The staff both at check in and onboard were very helpful and went out of their way to assist us. As my husband is very tall they gave us seats with extra leg room and even changed our seats during a stop over to ensure that the long journey was comfortable for my husband. Also the staff onboard were very accommodating when it was discovered that our tour company had not ordered me a vegetarian meal as requested. The air hostess very kindly let me have vegetarian crew meals and were most accommodating giving me a choice of meal each time. This went over and above the call of duty. We stayed in a China Southern hotel during our 18 hour stopover and were very impressed with the quality of the hotel. However we found it quite confusing to find where we got transport to the hotel and staff at this desk were not the most helpful. Their level of English was not great. Apart from that I found China Southern Airways to be highly efficient and would definitely travel with them again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Hamish Mitchell (United States)
I flew business class on CZ 327 from Guangzhou to Los Angeles this week and the value (ticket price) for the flight comfort was very good. The newer A380 is specked out with fully lie flat bed/seats and comfortable. China Southern are proficient in getting you from a to b but they still have some catching up to do with the inflight service. Meals and inflight entertainment are poor compared with many western airlines.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
J Weber (Netherlands)
I took CZ307 on the 4th. Due to the thunderstorm in Guangzhou our flight was delayed. The announcements were made in time and the flight attendant served us drinks. About 1.5 hrs later we took off. The meal was served soon after we were airborne the choice were limited and by the time they get to my row I didn't even have an option. However the flight attendant promised to let me choose first for the second meal. I wouldn't say the food was delicious but it's okay for what I paid for the ticket. Seat was okay but my touch screen didn't work so I had to use the control button which makes no sense at all it took me while to work that out. Toilets were cleaned promptly. I would say it was a good flight but mostly for the service. The meal could improved a bit and entertainment could be better. Would recommend it.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
S Duncan (Australia)
May 3rd 2015 - flight CZ386 and CZ321. Have never flown Business Class before but the cost of the flight from Tokyo to Melbourne (via Guanghzou) convinced us to try China Southern. We certainly have no complaints with good service all the way through with English speaking staff available. The food was good and whilst the inflight entertainment was limited there was certainly enough to keep us entertained. No reason that we won't fly China Southern again.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Robert Walbeek (China)
May 1 from Shanghai to Shenyang. Flight on-time. Clean airplane FA ok but no English. Cannot comment on the food as I did not eat but slept all the time. Upon arrival in Shenyang was welcomed by ground-staff being a Gold member and transported to the terminal in VIP bus. Nice but would have appreciated Gold status recognition in the aircraft. Priority bag handling was ok this time.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
D Blank (United States)
Flew LAX-Guangzhou-Xian-Guangzhou-Manila-Guangzhou-LAX over a 12 day period in April. I decided to book with them because of the price they were offering. Coach seats are narrow and rows are close even on transpacific. It is very similar to flying coach on domestic US flights. That is don't be expecting much in the way of comfort. In- flight entertainment on the transpacific leg is OK and about the same as Air China and China Air. Surprisingly the in-flight meals were somewhat tastier on CZ compared to the other airlines and the level of service was certainly acceptable. If you are connecting international to domestic (or vice versa) and sticking with CZ for the onward leg the transfer is surprisingly smooth. Layovers at Baiyun/Guangzhou airport are not as bad as you'll read in the reviews of that facility. But if you are landing there from overseas it might be a good idea to have changed a little money into yuan before leaving home. One of the areas in which CZ is certainly lacking is in its online capabilities. I decided to book directly through the airlines website in order to save a few $. Without getting into the details it was a bit of a pain. Before initial departure CZ changed the arrival time of one of my flight legs. This caused me to miss a scheduled connection. Getting the connecting flight adjusted to accommodate their schedule change could not be handled online or through e-mails. Only a call (ended up being several) to their offices in China could affect a change. I am a flyer that has an overriding need for an aisle seat on long flights. Even with what I thought were confirmed aisle seat reservations for all flights I failed to notice that on the final Guangzhou - LAX leg they gave me a boarding pass for a window seat. Fortunately I was able to cut a deal with another passenger who was willing to swap aisle for window. TIP: if it is important to you to use your own noise cancelling headphones in-flight on CZ you will need a one pin F to two pin M adapter. Bottom line: if there is a price advantage to taking CZ go ahead and book this perfectly adequate carrier.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
