China Southern Airlines customer review
J Cavanagh (United Kingdom)
We flew standard class from Heathrow to Guangzhou then a change and on to Bangkok. The flights were cheap £400 each. The staff were very friendly and polite food was fine - you have the choice of English or Chinese. I would advise anyone to take their own water supply on though as they were a bit mean with the drinks. However the seats are so small and squashed together. Very much like Ryanair style. Which is fine for a short flight but certainly not to Bangkok! It was very uncomfortable and I am only 5ft 2 inch tall and a small frame so goodness only knows how anyone larger than myself coped with it. Actually I did not cope. I took a valium because it was just too claustrophobic. I would advise anyone reading this to think very carefully before booking a long haul flight with this company. Either go business class - if you can afford it or book with someone else!
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
Kevin Siam (United Kingdom)
I took a chance with CSA on a flight from LHR-GHZ-LHR. The 787 outward flight was fine no problems. the return flight was not so good. The inflight entertainment system had major problems and the flight crew announced that there was a problem with the system and it needed to be reset after 15 mins still not working. For about 8 hours of a 12 hour flight there was no inflight entertainment system. I am so glad I had my laptop at hand. The cabin crew were very nice. I will not fly with CSA again though. I will use KLM again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
Douglas White (United Kingdom)
I spotted an excellent deal for a Business Class return London Heathrow to Auckland at 2500 GBP so I decided to pay family in NZ a quick visit. The legs between London and Guangzhou were served by 787 and the Guangzhou Auckland legs by 777-300ER. The 787 has lie flat seats in pairs perfectly comfortable for sleeping but there did seem to be some issues with the operation of some seats and cabin crew seemed quite familiar with dismantling and fiddling with the mechanisms. Possibly not the sturdiest of kit. The 777 seats were of more substantial build with singles at the windows and pairs in the middle. The Sky Team lounge in Heathrow was lovely the China Southern lounge in Guangzhou was what one expects in China shiny of the surface but a bit rickety underneath only two showers and some confusion as to the booking procedure little food cheap wine etc.. However it did the job OK. Cabin crew were lovely if not occasionally disorganised I had requested vegetarian meals which only appeared on 3 of the 4 sectors and on those that it did appear bits of it seemed to be offered to other passengers in error leaving me with one meal consisting only of a main course. Not great but If you're familiar with China then you'll cope fine with it all. Would I fly with them again? Yes if the price differential is large enough but if they try to charge the same as the other major players on the route then probably not.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Robert Walbeek (China)
From Shenyang to Beijing on an evening flight. Very welcomed by check-in staff and purser in the cabin. Being a gold skyteam member I was addressed by name and really being taken care of. Flight on time airplane clean toilets fine. The only complaint I have is that in Beijing airport baggage labelled as priority usually arrives last on the belt. Not a CZ issue but operation in Beijing.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
David Lee (United States)
3/27/2015 CZ328. 4/6/2015 CZ327. Was a bit hesitant about booking this airline but the fare was just too good to pass up. We flew LAX-CAN-BKK and back. Flight was delayed 3 hrs in LAX. Luckily we had 3 days of transit in CAN or we would've most likely missed our connecting flight. Other reviews had stated poor customer service. I didn't get that at all. Everyone greeted us with smiles and offered assistance. Western food offered was terrible though. Chinese options were more edible. This was also our first time in A380. Wow what an experience. Much better than the old 747s I've been on growing up. I'd take this airline again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
R King (Australia)
Service by the crew in Business Class throughout the flight CZ325 from Guangzhou to Sydney on 6 April 2015 was excellent. Breakfast content needs some attention. Seats while lay-flat were a little narrow. Value for money was excellent. Entertainment was not good.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
D Higgins (United Kingdom)
LHR-CAN-MEL ON 9/10 March return on 7/8 April. Returned from Oz visiting the grandchildren and family. Initially very apprehensive of continual criticisms posted about China Southern but have to say that from this writer they will get nothing but praise. From the moment we entered Heathrow it was "priority" treatment all the way and the planes staff food lounges and service were excellent.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Robert Walbeek (China)
Flying back from PVG to SHE flight delayed 4 hours - not the fault of CZ. We boarded on time but after 20 minutes were asked to deplane - see my review of Pudong airport please. Flight back was fine purser welcomed me by name being a Skyteam Gold member. Airplane and toilets clean food ok.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Robert Walbeek (China)
March 31 from Shenyang to Shanghai. Excellent flight excellent reception and full recognition of my Gold status priority check in and my boarding pass was already printed with my favourite seat security check priority lane with CZ staff to take me to the airplane. Welcomed on board by name by purser flight on time excellent experience. Avoid MU if you can CZ is far better flying back to Shenyang today and let's see how it goes.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
S McNamara (United Kingdom)
Having flown LHR-CAN and CAN-HKT return recently I really can't understand how people can grumble for the price paid. Online check in was non-existent due to website issues so did the old fashioned thing and checked in at the airport. Boarded first due to travelling with children. I am 6' 5" so if I were sat with 3 adults it would have been a challenge. As we were travelling with a child I could get my legs into quite a nice position and slept for about 7 hours. Good selection of films for a 12 hour flight. Kids TV options aren't great so a portable DVD might be a better option. Service onboard was great. A drinks run before food a food run and then another drinks run - twice. Food was generally edible. Service is quick and effective and staff can speak enough English to get by. Dreamliner certainly kept me feeling fresh once we had arrived into CAN. CAN to HKT on a A321 was a little different in that there was no entertainment but a full food and drinks service. Return flights were exactly the same so for the money we paid I can't fault China Southern. The transfer was easy at Guangzhou as you are bussed to the international terminal go up the stairs and the transfer desk are immediately there. Guangzhou airport doesn't offer much to do so again bring entertainment if you have a transfer.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
