China Southern Airlines customer review
Robert Hofmann (Thailand)
Generally I take Thai Airways but this time, unfortunately had to take China Southern CZ362 on June 10. Plane was almost two hours delayed and no information or apologies at the boarding gate. Even worse was that the crew didn't care, they were yawning around passengers in a very impolite way.
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | CAN-CGO |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
Michael Likely (Australia)
Recently took CZ from SYD-CAN-JFK and return in Business. The Australian legs utilise A330-200 aircraft with 2-2-2 seating. Flights to and from USA much better with 777-300ER, with a 1-2-1 configuration. Overall excellent value for money. Skyteam lounge in Sydney quite new and comfortable, although lounges in CAN and JFK have seen better days. Rather surprised to be conveyed to 777 by bus, I can only assume that as the aircraft were only acquired last year, steps are being taken to remedy this. Once on board, welcome glasses of champagne. Inflight dining a bit hit or miss, but I'm not a fan of Cantonese food so can't moan about that. Wine is pretty much "red or white", but the cabin crew are always attentive, with cabin walk-through so being common. IFE very limited, but with personal devices, it's pretty much a dying issue. I habitually use Asian airlines for trips to the UK and USA. Usually Vietnam, China Eastern and China Southern. Clearly not as good as the big three Arabian carriers, nor the legacy BA or QF. However, when it comes to value for money, there is no comparison. Would recommend CZ.
| Aircraft | A330-200 and 777-300ER |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | SYD-CAN-JFK |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Lina Zhong (China)
Beijing-Shenzhen 19 May 2015 CZ3192 economy class. The first flying with an A380 felt good although flight was 1 hour late. Seats are comfortable toilets fine can not comment on food because I did not eat it. The inflight entertainment was limited. The attendants were friendly and helpful. Price level is fine. Generally recommend it.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
J Foster (United Kingdom)
Our son and daughter in law flew with them from New Zealand to visit us in UK and wanted to take an additional bag back to New Zealand and asked us to find out the cost. In February I phoned China Southern at Heathrow and carefully checked the cost and was given a break down of charge depending on whether booked at airport or on line and made it VERY clear the flight was London to Auckland. The day before they were due to fly I again phoned to check the figures and got the same charge to book in additional case at the airport. On arrival they were told the fee was double as it was two flights and would not budge. She felt she was being treated very badly and the attitude of the staff was absolutely dreadful. They were not that impressed with the flight to the UK and said food was nothing special and somewhat greasy and the staff not that bothered. They were not particularly looking forward to the return flight. Overall outcome is they will not use China Southern again nor would we try them when we next visit New Zealand.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
R Lin (New Zealand)
Flew Guangzhou-Auckland on 5 June 2015 with flight CZ305. I was seated with 39K. The flight attendants were really friendly attentive and professional. Food and drinks were nice. Great experience and recommend it to all!
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Gordon McConnachie (Thailand)
Economy return Bangkok to Los Angeles via Guangzhou travelling out 3 May returning 9 May 2015. The BKK to CAN leg a 737: the CAN to LAX leg an A380. All flights arrived on time with excellent service good food new aircraft and good IFE on the long haul flight. I would most certainly use this airline again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Kevin Murray (Australia)
I flew from Melbourne to Xiamen but flight CZ 3741 was delayed 6 hours after waiting 6 hours before for connection. We were give little information and the waiting lounge was standing room only. Now flying back to Guangzhou on CZ 3880 it's that same story. We got in two hours late and I missed my CZ 321 flight to Melbourne. I was put up in a hotel about an hour's drive from the airport. Back the next day for the same flight but this was delayed then cancelled. The staff were unable to cope with the customer requests for hotel accommodation. I was sent back to the G19 desk three times where the young inexperienced staff who didn't speak English were totally overwhelmed. Eventually at 1:30am we were led to a bus outside but it was a mini-van that only took half of us. The rest were told there would be another bus in an hours time. I gave up then and ended up sleeping at the airport which was very uncomfortable. I have learned that there are many storms around southern China in May/June so it's understandable that there are disruptions which are difficult to predict. But China Southern should be better prepared for this and able to communicate well to passengers. The staff are quite dedicated but they lack adequate management structures to provide supervision on these occasions. The result is chaos.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | N/A |
| Value For Money | N/A |
| Recommended | no |
China Southern Airlines customer review
Richard Adair (United Kingdom)
CZ304 18th May London to Guangzhou. CZ305 21st May Guangzhou to Auckland. CZ306 27th May Auckland to Guangzhou. CZ303 30th May Guangzhou to London. On the whole we were impressed and would fly China Southern again. Obviously they are very competitive on price and we felt that over the four flights they represented good value for money. The seats were reasonably comfortable - not perfect but economy seats never are with any airline - and the legroom was pretty good. We asked for vegetarian meals and the quality of the meals was high. The in-flight entertainment was limited and needs to be widened but the headphones were at least given out free unlike some airlines. The service from the staff was always prompt and professional both on the plane and while checking in.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Fan Yang (Switzerland)
I regularly travel with CS to South China usually with domestic connecting flights too. The value for money is good and domestic flights hardly get cancelled however the delay which is very good if you really need to be there for important meetings. I flew CZ328 from Los Angeles to Guangzhou on 17th May. Flight on time and A380 seats were comfortable. Toilets were kept clean throughout the flight. Food choices again limited. Inflight entertainment system broke down a couple of times and had to be rebooted. Business class cabin crew were polite and well spoken with eyes for details. All in all a good flight and recommended.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Fan Yang (Switzerland)
Flew CZ3538 from Shanghai to Guangzhou on 1st March 2015. Overall a very pleasant flight. The lie flat beds on the A330 was comfortable enough for some power nap on such 2.5hrs flight. Cabin crew were attentive and polite. Price paid was good value for money for first class. Ground check-in and priority baggage handling were also swift so all in all would recommend flying again on this route with CS.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
