China Southern Airlines customer review
Robert Walbeek (China)
Flight left Shenyang 1 hour late due to air traffic control but arrived only 30 minutes late and enough time for transfer in Guangzhou to Manila. Flight to Manila on time and food was reasonable. Both aircraft clean and pretty new. Service good, no complaints. Out of Manila airport in 20 minutes and arrived in the hotel within 1 hour after landing.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Shenyang to Manila via Guangzhou |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Madeleine Calder (New Zealand)
We flew with China Southern last year, and were very satisfied, so decided to use them again this year. The service has improved in terms of food and cabin service. It was good last year, and is now better. The cabin staff were very welcoming, attentive, and very pleasant. Also very helpful when I inadvertently lost my glasses case down inside the seat. The food selection was good, and options available also good - we could not fault the service. I would recommend China Southern Business Class value for money as best en route over others flying on this route, and we have flown to Europe with most of the major carriers. Only problem was the entertainment audio connection was broken for my husband.
| Aircraft | A330 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Auckland to Paris via Guangzhou |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Wang Dawei (China)
My family and I traveled on CZ38 from Guangzhou to Brisbane. Since it is our first long haul international flight, I was very stressed with many concerns and worries. The cabin service was delivered with warmth and patience. The crew has provided towels and water for us to refreshing and paid extra attention with caring during this flight. I was impressed by the service provided from China Southern, also the tasty meal and cleanliness of lavatory during the flight.
| Aircraft | A330 |
| Type Of Traveller | Family Leisure |
| Seat Type | First Class |
| Route | Guangzhou to Brisbane |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Brian Springer (Thailand)
Cannot count on airline staying on schedule. 4 legs on flight from BKK to LAX. Only 1 was on time and that one left from LAX 5 min early. ALL other legs were from 45 min to 4 hours late. Airline cannot keep schedule because of clogged airways due to military controlling 80% of airspace. Sat on ground after loading (late by the way) waiting for clearance to leave the airport. How can they construct a flight schedule and expect to keep it? Have flown them many times before but on this trip I figured out what the problem was and will never fly them again because I cannot rely on them being on schedule.
| Aircraft | A380 / B737 / A321 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | bkk to LAX via Guanzhou |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
7 reviews John Bradley (United Kingdom)
Very pleasant couple of flights with China Southern. Ordos airport is efficient - built for about 10 million passengers but only serving a fraction of that. Lounge here was typical Chinese standard - rows of armchairs but not much else. Boarded a fairly new B737 - clean and tidy and in Business Class all seats had power. Offered a bar service as well as fresh fruit on the short sector to Zhengzhou and the aircraft stops here before carrying on to Shanghai. Transit process well organised and offered lounge usage - again, Chinese standard and WiFi (which is all I really needed) did not work. Staff were proactive and did try to resolve but not much else they could do. Full meal service on the second sector to SHA - proper menus and 3 entrée choices, whilst all Chinese were fairly agreeable to a western palate. Food quality was good and regular beverage services. Staff were proactive during both flights and language skills were decent for a domestic service. For the price paid and what you get it puts many legacy European "Business Class" services to shame.
| Aircraft | B737-800 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Ordos to Shanghai via Zhengzhou |
| Date Flown | May 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Lutful Amin (Bangladesh)
Read many negative reviews before flying. However, experienced totally a different scenario. Overall, excellent. Price is cheap, enough legroom, clean aircraft, friendly staff with acceptable English. Importantly, they gave free hotel to all in transit. The hotel was also nice (4 star). The gave me a room with a double bed. Although food quality can be improved, but I cannot complain at this price!
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Incheon to Dhaka via Guangzhou |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Xingfen Yang (China)
Due to bad weather my flight was delayed but they were very nice and quick to rearrange my flight plans. Service during flight was good and I really enjoyed the flight despite the setback. I would recommend China Southern.
| Aircraft | CZ307 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Guangzhou to Rome via Amsterdam |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Peter Elliott (New Zealand)
Our family of 4 Adults and 1 child flew business class AKL to LHR 15 May and return June 11 with transit stops in Guangzhou. The Boeing 787 and Boeing 777-300ER were very modern and comfortable. Cabin crew were very attentive, efficient and tried their best to make our journey as pleasant as possible. Meals on the whole were very nice but there still needs to be a bit of tweaking on the western menu. Our flights were mainly at night so didn't watch a lot of the entertainment system. Lounges at Auckland and Heathrow (T4) were very busy but very good. Lounge at Guangzhou not as good but adequate. I would fly China Southern again, especially for the competitive price we paid.
| Aircraft | B787/B77-300ER |
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | Heathrow to Auckland via Guangzhou |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Wenjing Yu (China)
A nice trip with China Southern Airlines. The service, food and wine was the best from guangzhou to LA, and both my wife and I were really impressed. On the flight from Guangzhou I slept most of the way but everyone was friendly and the A380 was very comfortable. Spotlessly clean and a great flight.
| Aircraft | A380 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | can to lax |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Xiuzhen Pan (China)
It's a nice trip from CAN to LAX, it's too long but very comfortable. The cabin service of this flight was actually quite good. Flight on time aircraft clean and crew attentive. A nice touch on the outbound was a mid flight snack and the complementary wine with meals was also appreciated. Crew smile, they worked hard.
| Aircraft | Airbus A380 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | CAN to LAX |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
