China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1640 reviews
8/10
4 star Skytrax Rating
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1/10

China Southern Airlines customer review

(United States)

CZ3878 on January 15 2015. Second flight was CZ399 on January 16 2015. I recently took two flights with China Southern. Both flights were delayed. The first flight was delayed for an hour with no reason given. The second flight CAN to JFK was delayed for two hours because a passengers claimed her baby had a fever and that a doctor should enter the plane and examine her baby before the flight could depart. The staff obviously had no training or idea as to what to do in this minor situation. We sat in the plane for two hours as various passengers quietly and politely tried to explain to the woman as to why she and her baby should just leave the plane if she did not want to travel. The woman had moved herself and her baby to the first class section while refusing to leave the plane. The woman eventually left the plane. Food was average or below the seat was ok but it is more than obvious that this airline is ill-equipped to deal with unusual situations no matter how minor. During the first meal service the flight attendant did not give me a choice. She just looked at me and then tossed a foil-wrapped hamburger at me. Nothing served with the hamburger just meat and bread in a foil wrapper. We arrived at JFK two hours late and of course there were no announcements or staff made available to those of us who were late to our connecting flights.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

China Southern Airlines customer review

(Australia)

I flew from Brisbane to Heathrow just before Christmas. I was not looking forward to this flight at all but it was the only one in my price range. In all honesty I can say I will never fly with them again. The 2 main reasons for this being 1) the food was horrendous and 2) the inflight entertainment was the worst on any airline I've flown it was difficult to use and the selection of movies was very small. The experience didn't get any better at the 7 hour stopover in Guangzhou. It has to be the most boring airport I've been to. You can't even connect to the wifi in there. Just fails all round. The only thing it has going for it is the price but for a long haul flight pay the extra and get the comfort you need.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

China Southern Airlines customer review

(New Zealand)

After having read some reviews from the previous couple of years I was dreading flying at short notice from Auckland to Osaka via Guangzhou and return on 5 Jan 2015. However in all honesty the experience was as good as any I have had and I've flown around the world numerous times. The check in was smooth and friendly the aircraft (777-300er and a 787-8 Dreamliner) were clean and comfortable. There was good food and drinks when needed. The service was what to expect for an economy seat. I would definitely fly again with this airline for sure.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(China)

Flew Shenyang-Beijing return this week. Both segments very slightly delayed due to snow in Shenyang and the fog in Beijing. Airplanes clean staff ok and service during the 1 hour flight consisted of a pack of biscuits and a bottle of water coffee would have been nice though. For the first time flying with CZ I was given the credits for being a Gold member of the Skyteam group. Was welcomed by name priority checkin-security and baggage handling was excellent.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(Australia)

I did a return trip from Sydney to London in China Southern business class in December 2014 and January 2015. It was the most comfortable trip I have ever had. The fully-reclinable seats were comfortable. The departure times from Sydney and London were conducive to sleep and the lounges were well-equipped. Transit times at Guangzhou were reasonably short. A few minor complaints like very poor choice of breakfast cereals on flight and it's best to bring your own in-flight entertainment.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Southern Airlines customer review

(United Kingdom)

02/12/14 London - Guangzhou - Hanoi. 22/12/14 Bangkok - Guangzhou - Sydney. 05/01/15 Sydney - Guangzhou - London. All aircraft's except Guangzhou to Hanoi were modern. Inflight catering adequate. Cabin crew polite and helpfull. Overall great experience. No problems on transit at Guangzhou. All in all great value for money. Will use again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

China Southern Airlines customer review

(United States)

LAX to CAN on Dec 16th. Although our trip to Thailand was just a nightmare travel experience. Cancelled flights missed connections miscommunication nonsensical issues. We were not originally scheduled to fly on Southern China out of LAX. We were not even supposed to be in LAX when our trip first started. When all was said and done we were set up to go on China Southern out of LAX. Since I had never heard of this airline I was sceptical. I was very nervous to take a 15 hour flight to a communist country. I had already had a nightmarish travel experience leading up to this point. The last thing I needed was what I thought was going to be a dog eat dog experience. Well this experience was anything but that. We flew on the enormous A380. We had economy class and still got TV screen in front of us and they had the largest selection of movies to watch than any of the other airlines we flew. The flight attendants were great. I wish we had more water to drink on the flight though. The food was pretty good. The seats were wide and spacious. The 15 hour flight was one of the better ones. Landing in Guangzhou was also a great experience. The airport could have been kept a little warmer but we found a corner of the airport to watch the sun come up while we waited for our next flight to Bangkok. It was an easy 2.5 hour flight. When we got to Bangkok I noticed at baggage claim that my wallet was gone. I went into stress overload mode. Then we found out that the China Southern staff had found it on the plane and turned it into their office in the Bangkok airport. This all happened before I even knew the wallet was gone. I went and retrieved the wallet and found that it wasn't tampered with. It was even packaged up to make it so no one could tamper with it. China Southern Airlines saved my trip.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

China Southern Airlines customer review

(China)

My 2pm flight with MU from Pudong to Shenyang was cancelled and changed to the 1pm CZ flight. Nothing major to complain about as I came in from Amsterdam with 50 kg of luggage CZ gladly accepted at check in (with my Gold card). Flight departed on time. Slept most of the time so cannot comment on food/drinks and cabin service.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

China Southern Airlines customer review

(Australia)

MEL-CAN-LHR. Flight was delayed by a total of almost five hours due to a faulty emergency exit light - not what you need with an original departure time of 11.30pm. This information was only forthcoming when you actually asked the ground staff who seemed reluctant to publicise a technical fault. The airline asked for volunteers to fly a day later (with accommodation and meals provided) and boarding commenced very soon after they had found approximately 20. Apparently the light problem meant a reduced number of passengers could be carried. The volunteers were essentially tricked as at the time it was far from clear that boarding was imminent. We then sat on the plane for two hours whilst the volunteers' bags were unloaded and spent the flight to CAN wondering whether the LHR leg would be held for us. After landing we were quickly ushered through the CAN terminal handed a 100 Yuan note each as compensation for the delay and soon on board the Boeing 787 to LHR. The 787 passengers appeared to have been waiting on board for about two hours. Food beverages and seat comfort were reasonable and the aircraft near-new with slightly below-average IFE. The standard of staff English is much lower than comparable airlines but on the whole they do their best in terms of customer service. Overall not a terrible experience for the price (a quarter to a third lower than the competition) and we were probably unlucky with the technical fault.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

China Southern Airlines customer review

(Australia)

China Southern was an interesting experience. I flew with them from SYD-CAN CDG-CAN and CDG-SYD. I also had other Air France flights booked through them. Overall the experience was OK. Flight attendants did not speak English well and French was non-existent except the one French flight attendant from CDG-CAN. The food was not pleasant and I never got what I asked for they either ran out or confused chicken with fish. These are all petty problems but what makes me give them bad feedback was my journey from BCN to SYD (via CDG and CAN). They could only give me a boarding pass from BCN to CDG and told me they would give me a boarding pass at CDG. As someone who rarely flies internationally I was quite anxious especially when the flight was delayed an hour and a half cutting my stop over right down. At CDG I could not get a boarding pass but the Air France staff gave me this pass to get through the border police. I get to the gate and there is a mix of Air France and China Southern passengers lining up for the flight. Strangely all the people with Air France tickets had seats and all the China Southern people had the same ticketing issue as me. At the gate they only give me a ticket from CDG-CAN and I had to ask for CAN-SYD as well (as help at Guangzhou airport is non-existent). The whole experience was irritating and unprofessional. Why Air France customers had seats and their own passengers didn't was beyond me. Despite all this I would recommend them as they were a lot more comfortable than I expected and they were cheaper than all other airlines by a lot.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

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