"appreciated the ground staff"
Jiajia Zhong (China)
✅ Verified Review | Shanghai from Zhuhai to join an event that night. Originally, I ordered the CZ3755, which should take off at 16:00. However, due to Traffic Control, the flight was delayed and had no specific take-off schedule. Thanks to the quick response from ground staff of China Southern, they checked the updated schedule and found China Eastern flight would be able to depart around 15:30, so they endorsed me to change the flight. I smoothly arrived at Shanghai around 18:30 and joined the event. I feel highly appreciated for the ground staff of China Southern Airlines.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | ZUH to PVG |
| Date Flown | May 2016 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"good cabin service"
1 reviews Huiyan Mo (China)
✅ Verified Review | Guangzhou to New York JFK by China Southern Airlines. I sit in the economy class and good cabin service. The cabin crew were nice, they were patient to answer declaration form question. I felt comfortable for the aircraft with inflight entertainment system that I could choose what I like.
| Aircraft | Boeing 777-300 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | CAN to JFK |
| Date Flown | March 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"no airbridge we can use"
Chen Ya Xiang (China)
✅ Verified Review | Guangzhou to London, and a pleasant flight for us. The flight crew are friendly and charming. They gave us wash bag with ear plug and eye mask in it. And my daughter even got a present - a Spongebob child supply kit. The food and beverage was quite good also. We had two lovely meals and French wine. The entertainment system was also great. It has a various collection of movies, TV programs, and music. The only downside was that there was no airbridge we can use during boarding in Guangzhou. We had to take a crowded shuttle bus. That was quite inconvenient for us, since I was traveling with a child and a lot of carry-ons.
| Aircraft | Boeing 787 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | CAN to LHR |
| Date Flown | April 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"aircraft was very clean"
H Crealy (New Zealand)
✅ Verified Review | I had a pleasant flight from Auckland to London via Guangzhou with China Southern. The crew were attentive and helpful, the food was good, the aircraft was very clean and stocked with a lot of nice food and the selection of movies was excellent. We had a delay in Guangzhou due to the weather but the Business Class lounge had excellent facilities and the staff were very helpful. My bag arrived almost immediately after I entered the terminal at Heathrow. I definitely recommend China Southern Airlines.
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | AKL to LHR via CAN |
| Date Flown | May 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Good crew, great service"
Li Zhong Hua (Hong Kong)
✅ Verified Review | I took this flight with my daughter from London to Guangzhou with China Southern. I booked the ticket from the China Southern Airlines website, the price of the ticket for both of us only took GBP703, that was quite fair. When we boarded, the cabin crew was attentive and helpful, and took good care of us during the whole flight. Boeing 787 economy class seat space was ok for us, and the food was delicious. After landing, I picked up my baby stroller very quick. But we didn't got an airbridge, since it was a very busy time of the airport when we landed. We had to take a shuttle bus to the terminal, it took me a lot time. Anyway, it still was a nice flight. Good crew, great service.
| Aircraft | Boeing 787 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | LHR to CAN |
| Date Flown | April 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"impressed by onboard service"
1 reviews J Zhang (Australia)
✅ Verified Review | China Southern Airlines from Guangzhou to Melbourne. Overall, I’m impressed by the onboard service of this flight, boarding was through a dedicated business class bridge. Upon boarding, the greeting was nice and warm, followed by a welcome drink. The Chief Purser was very professional. The cabin crew responsible for my side of isle was excellent. The lavatory was clean. I had dinner in the China Southern lounge so I told staff not to serve me main course. I did not eat much and the food was ok to me. After dinner, into sleeping mode. A couple of hours before landing, the crew woke me up for breakfast as requested. Breakfast was nice.
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | CAN to MEL |
| Date Flown | May 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"really a nice trip"
Ying Xing (United States)
✅ Verified Review | Shenzhen to Beijing on CZ3189 on May 12th. The check-in area in Shenzhen was comfortable and staff efficient. The lounge in Shenzhen airport was very beautiful, and the hot dishes it served was good. In a word, it was really a nice trip and the experience in Shenzhen airport with China Southern Airline was great, too. It would be better if the lounge can offer more western food.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | SHE to PEK |
| Date Flown | May 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"a fantastic flight"
John J Fiser (United States)
✅ Verified Review | Los Angeles to Guangzhou with China Southern was a fantastic flight in business class. Service was amazing. Food not bad. Perhaps it was a festival in China or something else, the young lady in charge of my area was in a traditional Chinese dress she called a Chipau. I took a picture of her under her permission. It seems that the Chinese cabin staff had great improvement in English when chatting with passengers. Snacks and fruits were provided in a bar counter and replenished frequently. However, still no WIFI connection onboard.
| Aircraft | Boeing 777-300ER |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | LAX to CAN |
| Date Flown | May 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"not a great flight"
12 reviews B Lemanche (China)
✅ Verified Review | Fuzhou to Guangzhou with China Southern Airlines, seat 1A. Check in by Xiamen Air staff was smooth and with smiles. Lounge experience rather mediocre. The aircraft was Embraer 90, which offers very comfy seats in business class. Overall impression was spoiled by poor onboard service from a female purser: cold and unfriendly welcome, despite on time boarding no pre flight drinks, not addressing passengers by names, rushed service etc. Meals orders collected ("beef noodles or snacks" - looks like it is a standard now on this route regardless of time of day). It is mandatory for FAs on China Southern flights to ask passengers whether they would like to be woken up for meals in case of falling asleep but it was not the case on this flight. I fell asleep indeed and woke up on landing announcements. Requested the meal, the purser reluctantly served it saying "you have to be quick!". Noodles turned out to be dried out on top and very greasy under, so I just stayed hungry after finishing nuts, yoghurt and fruit. Not a great flight, however promotional ticket was a bargain.
| Aircraft | E90 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | FOC to CAN |
| Date Flown | April 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"pleasant and welcomed"
Zhi Sun (New Zealand)
✅ Verified Review | I flew China Southern Airlines from GuangZhou to Auckland on 5th May. The service from the flight attendants are super. I was not comfortable with the seat assigned and they found me another seat in a few minutes. The trip was pleasant and I felt welcomed. I also like the tinted windows adjusted the brightness in the place at a comfortable level.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | CAN to AKL |
| Date Flown | May 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
