Cebu Pacific

Not Verified | Worst. Cebu Pacific send me a message that my flight time is changed from 1805 to 21:50 April 18 2023. No option but to accept. This happens not once but several times this year. Unfair to the passenger. When a passenger change the flight, a back charge almost same ticket price will be applied. When the Cebu Pacific chance the flight the passenger will bear the consequences. I highly recommend not to fly with Cebu Pacific. Choose another airline.

✅ Trip Verified | I have not booked a flight with Cebu Pacific in over ten years, since I was denied boarding in Dumaguete City. At that time, the company could not comprehend credit card payments. Then, in April 2023, I decided to give them another try. After waiting in a chaotic line for over an hour, I was told that I must pay again at the counter for my fare to Manila. I presented my payment receipt and itinerary to the counter agent who informed me that he was unable to verify my credit card payment. I then showed my credit card statement with the charge highlighted. He demanded cash payment again.

✅ Trip Verified | Worst airline ever! We had a flight at 6:10am (Apr 15th) but were able to change it at 5:00am around 11:00pm (Apr 14th) the night before. We left our hotel on time, tried to check in through the kiosk and it wasn’t accepting our itinerary # so we tried to check in through the counter and staff said we were too late! Like what?! How does that make any sense?! Even though the airport is small and security/check in takes like 5 minutes - with the gates right there, apparently we were too late. Why give us the option to change our flight time on YOUR website and then not able to accommodate to us? We were told that we had no other option but to rebook another flight which cost 19,000 pesos in cash because they said they didn’t accept card. We didn’t have that much cash on us but luckily our friends who were with us lend us some. I had asked if they were able to reimburse if not all, some of that money back, considering we paid lots & lots of $$$ and all they said was “no, sorry.”

✅ Trip Verified | Absolutely terrible airline. Almost non functional website, rude staff, flight time was changed 20 minutes before supposed start. Avoid at any cost, just fly with Philippine Airlines.

✅ Trip Verified | Cancelled twice when the flight date is near, the last one few hours before scheduled departure, without explanation. 1 hour delayed. Not dependable.

✅ Trip Verified | This is the worst company I traveled with on my world tour. Staff, comfort, organisation, late. Nothing good to say. Very disappointed. I tried twice, won’t had a third.

Not Verified | Cebu Pacific changed my flight time from early morning to the evening 2 days before the actual flight. Pretty much screwed our vacation. I will never fly Cebu Pacific again. Save yourselves a headache and find other carriers.

Not Verified | Really the worst experience of my life. Both of the flights in delay for almost 1 hour, on board no amenities as such water. Everything must be paid. On the second flight (9 hours) not one time the hostess pass with water or something. You must book the food before depart otherwise is never included in the ticket also for the long flights. Seats are poor standard, uncomfortable and no recline. No any entertainment system on board, it looks like came back to 1970s. I will never flight anymore with this company.

✅ Trip Verified | I can’t believe how awful service they have. I needed to rebook a flight with them, not only I couldn’t do it online, but when I went to do it personally at the ticketing office at the airport they wanted to charge me over double the original price When I asked why so expensive, the lady at the counter couldn’t even explained me wh. I ended up booking in AirAsia.com and losing the flight, time and money with Cebu Pacific. Please don’t make the same mistake I did and go to other airline!

✅ Trip Verified | The worst experience ever. They charge you a lot for 2 or 3kg extra luggage. You can’t pay with USD or Euro only pesos. The staff is playing it stupid and did not mention the possibility to pay online. Indeed I do not recommend and the aircraft is pre-historic ATR 72-600 from the eighties For me it’s a big s.cam