Cebu Pacific

✅ Trip Verified | Worst experience with an airline. The flight was delayed and we were informed whilst that the aircraft has ‘remarks’ which is a technical term layman cannot understand. Apparently there was something wrong with the aircraft which they tried to fix but they were unable to hence we had to use another plane. My only concern is why was the plan only checked when we already boarded and currently in the coaster literally waiting to go in the plane. If it was not safe to fly that specific plane wouldn’t it be better to check it properly than rushing because the passengers are waiting? Why wait for an hour before deciding to change plane? Is it not possible to keep the passengers informed. We had a 14 hours flight from London to Manila and everything went smoothly. I was expecting this Manila-Laoag (1hour) flight to be hassle-free but it was the exact opposite. We waited far longer than the flight time.

✅ Trip Verified |  Terrible service. Consistent delays with vague excuses. And they will try to gouge you on the hand carry weight limit, so make sure hand carry is under 7kg to be safe. Filthy cabins and seats.

✅ Trip Verified |  Absolutely worst airline, best to avoid at all cost. Always late or cancelled, information and passenger support at airports is next to none. Gates change without notice. No compensation for delays or cancellations.

Not Verified | Terrible experience from start to finish. Cheap for a reason, Paid an extra $400 due to all the flight disruptions. They delayed the first flight which meant I had to stay overnight in Manila and had to rebook my connecting flight from Dubai. They then delayed my flight in Manila by 4 hours which meant I would miss my connecting flight in Dubai again. Zero compensation or accountability, staff were laughing at me when I was clearly stressed. And paid $50 extra dollars for every extra - totally ridiculous and not worth it.

✅ Trip Verified | Not highly recommended. After I use my return flight, i promise not to book in this airline. Never imagined I have to pay my hand carry because it was excess as they claimed? My 1 luggage hand carry weighed 9kg (10kg minimum) but they added my personal belongings backpack? And paid 270aed.

✅ Trip Verified | I’ve been travelling for months and this is the worst airline I’ve used. The two flights I had with them were both over an hour late. My flight was cancelled hours before departure with no explanation. I then had to spend 5 hours at the airport while they processed everyone. I was told the earliest rebooking was for the next day. I was offered no compensation or good-will gesture for the fact that I was losing money from my hotel reservation at my destination (and possibly losing my booking since I would be put down as a no-show). I didn’t have a Philippines SIM card because I wasn’t supposed to be there so I couldn’t talk to the hotel (who only have a phone number available for contact). We were all transported to a hotel but given no instructions whatsoever. I had to call down several times just to find out when food would be served, and when the bus would pick us up to take us to the airport the next day. Unless you asked, no information was given to you. I talked to several customer service reps and they were all incredibly useless. It almost felt like they were purposely being incompetent to avoid giving any compensation. This is the worst airline I’ve ever flown with and I wish nothing but the worst for them! The flight the next day was about an hour late to take off. And no food was provided on a 9 hour flight unless you paid. I’ve been on 1 hour flights with budget airlines that have provided food.

✅ Trip Verified | 8 hour flight, definitely not cheap and they don't even provide water or snacks! Incredible! Seating is not reclining, very uncomfortable! It was freezing, I asked for a blanket and the hostess said I had to pay for that but they were out of stock! Really? It's already ridiculous that I should have paid for a blanket, but even more so that there weren't enough blankets for everyone! Also, no wifi and no screens (not even a big one, we didn't have any info about the flight, like position, ETA) Worst flight of my life, never again with Cebu!

✅ Trip Verified | Manila to Sydney. To start, to enter the gate you have to go through Cebu’s own security. That’s after you’ve already been through security of the airport. Then you’ll have to empty your water bottles that you purchased at the shops within the airport. There are no toilets or water facilities inside their gate. Our flight was one hour late at the gate and there were no announcements to advice why the plane was late. The. Once boarded we waited about 1.5 hours with changing messages as to why our flight was late to depart. The seats are horrible. There cushioning has a crease in the middle meaning you cannot sit in the chair longer than an hour At the end of the day, you get what you pay for, so do I really have the right to complain? Yes I do. There’s just to many areas to highlight. Will never use Cebu Pacific for a long haul international again.

✅ Trip Verified | The most awful experience. The flight supposed to be at 12.05 but they rescheduled it for 14.15 We arrived to the airport at 11.20 fall in queue for another 25 minutes and how surprised we were when an operator said check in is over (only one operator was working out of 7). One operator said check in was closed at 11:40. Another one said at 11:00 ( means 3 hours before flight)? So they delayed flight for two hours and this information you can see online but you must come 4 hours before flight? Doesn’t make any sense. Conclusion: avoid this airline. Save your time and money.

Not Verified | Worst. Cebu Pacific send me a message that my flight time is changed from 1805 to 21:50 April 18 2023. No option but to accept. This happens not once but several times this year. Unfair to the passenger. When a passenger change the flight, a back charge almost same ticket price will be applied. When the Cebu Pacific chance the flight the passenger will bear the consequences. I highly recommend not to fly with Cebu Pacific. Choose another airline.