Cebu Pacific

✅ Trip Verified | This is the worst company I traveled with on my world tour. Staff, comfort, organisation, late. Nothing good to say. Very disappointed. I tried twice, won’t had a third.

Not Verified | Cebu Pacific changed my flight time from early morning to the evening 2 days before the actual flight. Pretty much screwed our vacation. I will never fly Cebu Pacific again. Save yourselves a headache and find other carriers.

Not Verified | Really the worst experience of my life. Both of the flights in delay for almost 1 hour, on board no amenities as such water. Everything must be paid. On the second flight (9 hours) not one time the hostess pass with water or something. You must book the food before depart otherwise is never included in the ticket also for the long flights. Seats are poor standard, uncomfortable and no recline. No any entertainment system on board, it looks like came back to 1970s. I will never flight anymore with this company.

✅ Trip Verified | I can’t believe how awful service they have. I needed to rebook a flight with them, not only I couldn’t do it online, but when I went to do it personally at the ticketing office at the airport they wanted to charge me over double the original price When I asked why so expensive, the lady at the counter couldn’t even explained me wh. I ended up booking in AirAsia.com and losing the flight, time and money with Cebu Pacific. Please don’t make the same mistake I did and go to other airline!

✅ Trip Verified | The worst experience ever. They charge you a lot for 2 or 3kg extra luggage. You can’t pay with USD or Euro only pesos. The staff is playing it stupid and did not mention the possibility to pay online. Indeed I do not recommend and the aircraft is pre-historic ATR 72-600 from the eighties For me it’s a big s.cam

✅ Trip Verified | Horrible experience from Cebu Pacific. We knew we would have excess baggage weight prior to our departure so I tried calling them and logging in online to purchase additional weight allowance however their phone does not seem to work, their website doesn't recognize the booking reference we have. Come day of departure we were charged enormous amount per kilo. Seems like we are meant to deal with the problem directly to the ticketing counter on the day of departure so they can charge more.

✅ Trip Verified | Cebu Pacific’s mismanagement cost me 21.5 hours and approximately 200$. I had taken a return ticket from Bali to Dubai via Manila. (Pointers to keep in mind if you’re booking) - Initially the flights were such, Bali- Philippines (2.5 hours halt) - UAE. They cancelled that and gave us a halt at Philippines for 18 hours. - Initially when we asked at our check in counter in Bali about this they said, sorry we cannot do anything as Cebu pacific doesn’t have any office or personal there. - There was no easy way to get in touch with them that, we even tried the Facebook messenger which was completely managed by the bot and not helpful at all. - Once we arrived at the Philippines airport, the staff of Cebu pacific had made us wait at the transfer desk for almost 1.5 hours and then they just left to hide from the other passengers in distress. - As per the immigration rules many passengers couldn’t exit and were stuck in the airport for 18 hours. - They tried offering us compensation after repeated complaining from our end, After making us wait for 2 hours additional We could see it was a ruse as they offered us 3 hotels. Out of which two of them were 2 star hotel and one of them was a 2.5 star and extremely far from the airport. Crisis management was extremely weak, we were given statements such as “you took the flight from Bali to Philippines , that means you accepted our conditions” , “You can take your own hotel” , “You can post whatever you like” etc. in short, they did not care about the passengers concerns, wellbeing or comfort they just wanted to do escape from the situation.

✅ Trip Verified | All of us know that we have to be in airport at least 2.5 hours before check in. We were supposed to check in together with a flight to Narita as well. However, when its our turn to check in at counter, all the Cebu Pacific counters are giving priority to Narita flight. Why is this so? All of us have the responsibility and self discipline to be punctual and be answerable for our own actions. The fact that the Singapore flight check in have to be side-lined, then who would want to come on time for check in? The later you come, the earlier you get to check in. Seeing many passengers who are in the same predicament as me, I decided to shame Cebu Pacific. Their senior customer service instead of apologizing, cited that Narita boarding gate is closing soon. Is this my problem? We are not talking about a few passengers whom we need to give way. 30 passengers! For what? When Cebu Pacific promote people to manage the counters, its really by seniority and not by brains. Why dont they split the counters to accommodate for both routes? Only idiots take the easiest way out of trying to solve the problem at one go. Cebu Pacific is never the airline you would want to take. Your interests and rights can be compromised at their discretion.

✅ Trip Verified | I had a connecting flight, the route was Cauyan -> Manila -> Puerto Princesa, the flight from Cauyan was delayed but there was more than enough time to check in. So I went to the check in counters C16-29 and used their self check-in service. In the last step of the check in it said it was unable to check in and that I needed to go to the counter. I reached the counter 43 minutes before the flight was supposed to lift off. They closed check in 45 minutes before, so they just told me I'm too late. I explained that the machine had an error and I did what I was told. I had no baggage to check in so it would cause no issues to check me in. She didn't care at all and she lectured me about that this line and machines was for baggage check in, but I clearly saw people use the check in machines with no baggage and there were no other machines to use elsewhere.

✅ Trip Verified | First time to a turbo prop its was a great experience. Short flight from Bacolod to Cebu then hop in and airbus A220 to General Santos in one day. Seating was OK for a short hop.