Cebu Pacific

✅ Trip Verified | My previous flight was not pleasant. I had to hold my pasta and water the entire flight because the fold-out table was broken. Fast forward to 2023, I was supposed to fly to Ho Chi Minh, Vietnam but as usual, they canceled my flight without any reason. On the next day, they moved my flight to a late-night one saying that they are trying to fill that one. I did not accept the changes simply because I am a solo female traveler. I opted for their refund, and to my surprise, my 13k flight is down to 9,500php. What type of sorcery is it? I reached out to their chat support because they don't have an outline number, and the agents (4 agents told me that the processing fee is non-refundable). They told me just to accept that late-night flight, the agent was unresponsive and lazy. By the way, there's no assurance that I will be able to get my refund within 2 months. Just like what they did during the pandemic. The long refund process is their way of telling you to place another booking because your money is now ours.

Not Verified | My wife and I checked in at Counter B-03 and we were greeted by a very friendly staff today at about 5.20 pm. After verifying our tickets, she even offered us a packet of peanuts that we love so much. We didn’t ask for her name but we really want to thank her for the kind hospitality!

Not Verified | Our first was cancelled and rescheduled 5 hours later. It left Manila 2 hours late. We landed in Davao and waited for 40 minutes before we finally were able to get off plane. Yesterday our return flight to Manila was cancelled by Cebu Pacific. Disgraceful and shocking service. We along with so many others will never use Cebu Pacific again.

✅ Trip Verified | As a foreign American passenger, it doesn't get any worst flying with Cebu Pacific and in my honest opinion is probably the worst airline experience I have ever had in my 54 years of life. There were numerous delays, unclear update status, and "EXTREMELY" poor cabin climate control. I was literally sweating in my seat whiles waiting for the pilot to perform his pre-flight checks and waiting an unusually long time for the pilot to taxi onto the runway. There were no snacks unless it was paid for and from what I remember, even when flying with Philippines Airline it was provided to passengers free of charge even during my previous short flight. If things don't change with Cebu Pacific, they will follow the path of other bankrupt airlines.

✅ Trip Verified | Worst experience with an airline. The flight was delayed and we were informed whilst that the aircraft has ‘remarks’ which is a technical term layman cannot understand. Apparently there was something wrong with the aircraft which they tried to fix but they were unable to hence we had to use another plane. My only concern is why was the plan only checked when we already boarded and currently in the coaster literally waiting to go in the plane. If it was not safe to fly that specific plane wouldn’t it be better to check it properly than rushing because the passengers are waiting? Why wait for an hour before deciding to change plane? Is it not possible to keep the passengers informed. We had a 14 hours flight from London to Manila and everything went smoothly. I was expecting this Manila-Laoag (1hour) flight to be hassle-free but it was the exact opposite. We waited far longer than the flight time.

✅ Trip Verified |  Terrible service. Consistent delays with vague excuses. And they will try to gouge you on the hand carry weight limit, so make sure hand carry is under 7kg to be safe. Filthy cabins and seats.

✅ Trip Verified |  Absolutely worst airline, best to avoid at all cost. Always late or cancelled, information and passenger support at airports is next to none. Gates change without notice. No compensation for delays or cancellations.

Not Verified | Terrible experience from start to finish. Cheap for a reason, Paid an extra $400 due to all the flight disruptions. They delayed the first flight which meant I had to stay overnight in Manila and had to rebook my connecting flight from Dubai. They then delayed my flight in Manila by 4 hours which meant I would miss my connecting flight in Dubai again. Zero compensation or accountability, staff were laughing at me when I was clearly stressed. And paid $50 extra dollars for every extra - totally ridiculous and not worth it.

✅ Trip Verified | Not highly recommended. After I use my return flight, i promise not to book in this airline. Never imagined I have to pay my hand carry because it was excess as they claimed? My 1 luggage hand carry weighed 9kg (10kg minimum) but they added my personal belongings backpack? And paid 270aed.

✅ Trip Verified | I’ve been travelling for months and this is the worst airline I’ve used. The two flights I had with them were both over an hour late. My flight was cancelled hours before departure with no explanation. I then had to spend 5 hours at the airport while they processed everyone. I was told the earliest rebooking was for the next day. I was offered no compensation or good-will gesture for the fact that I was losing money from my hotel reservation at my destination (and possibly losing my booking since I would be put down as a no-show). I didn’t have a Philippines SIM card because I wasn’t supposed to be there so I couldn’t talk to the hotel (who only have a phone number available for contact). We were all transported to a hotel but given no instructions whatsoever. I had to call down several times just to find out when food would be served, and when the bus would pick us up to take us to the airport the next day. Unless you asked, no information was given to you. I talked to several customer service reps and they were all incredibly useless. It almost felt like they were purposely being incompetent to avoid giving any compensation. This is the worst airline I’ve ever flown with and I wish nothing but the worst for them! The flight the next day was about an hour late to take off. And no food was provided on a 9 hour flight unless you paid. I’ve been on 1 hour flights with budget airlines that have provided food.