Cebu Pacific

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 268 reviews
5/10
3 star Skytrax Rating
Filter Reviews by :
Show
1/10

"Very poor customer service"

(Australia)

Not Verified | Manila to Melbourne. Very poor customer service and extremely lengthy check in periods. I was asked to arrive 3hrs ahead of my flight which I did only to waste over an hour queuing to check in and drop my bags. The most frustrating fact was that there were over 9 Cebu Pacific check in employees standing idle with only 2 employees actually at the check in desk. It is such a shame and regretful waste of time for customers.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManila to Melbourne
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"cabin crews are rude and have no empathy"

(Philippines)

Trip Verified | Every time I travel, I always take a nap during the flight. Unfortunately, the flight crews were very noisy chit-chatting about their personal lives. Me and my husband were seated at the back, literally the last seat, so we could really hear them talking about their credit cards, their colleagues personal life, the bag, the shoes etc. So, I looked at them just to give them a hint that they were being loud, but they ignored me and continued with their personal business. The flight was full at that time and one crew put her luggage under my seat. She just grabbed her luggage without saying excuse me which made my chair shake and woke me up. For the number of times I have travelled with Cebu Pacific, one thing I have noticed is that the cabin crews are rude and have no empathy. Their eyebrows are always on arch as if they own the world. Their service will depend on who they are talking to. We filipinos are known for being respectful and hospitable. I hope the company should pay attention to their staff attitude. We are all equal here, paying more or paying less, passenger is a passenger.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMacau to Manila
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

Cebu Pacific customer review

(Canada)

Trip Verified | Ho Chi Minh City to Manila with Cebu Pacific. As the reviews say avoid at all cost. There's something about the Philippines and their welfare flight delays. Flight for was suppose to leave at 1:10am, April 28. Got pushed back to 2:45am. Don't know if we'll make our connecting flight to Princessa.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHo Chi Minh City to Manila
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"This is the worst airline"

(United States)

Trip Verified | Bangkok to Manila. This is the worst airline I have ever flown with. I am a Filipina and I love my country. However, this is one of the things I become ashamed of. Cebu Pacific, you need to do a better job. Your lack of organization will put someone's career in the brink. For all the 4 flights I had with was all in delay. I could have missed my flight to go back to Germany and might cause me in deep trouble.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Manila
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst airline ever used"

(United Kingdom)

Not Verified | Manila to Legazpi. Worst airline I have ever used. My flight was delayed for over 6 hours. All other flights from this airline were also delayed on this date. It seemed to be due to them not having enough aircraft for the amount of flights they scheduled. I have no idea how this could be a problem with an airline and must just be awful organisation. Avoid flying with them at all costs.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManila to Legazpi
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"choose another airline"

(Thailand)

Not Verified | If you can, choose another airline! This is by far the worst airline I have ever flown in my 5 years living in Asia. It was terrible from the booking process and through the whole experience. When booking, the website didn’t work and customer service was useless. 5 phone calls and 4 attempts online I finally got a flight. Then, the price was increased. When I finally got the air airport, the staff was clueless. Once on the plane, we waited for over an hour without air conditioning or staff telling us why we are delayed.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteManila to Coron
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst airline ever encountered"

(Philippines)

Trip Verified | Manila to Dumaguete. Absolutely the worst airline I have ever encountered in over 40 years of world travel. I have multiple bad experiences with this airline since I live in the Philippines. Here's the latest. Arrived at their check-in kiosk with 50 minutes till flight time. After waiting in line for 5 minutes, it wouldn't allow me to check in, said to see a gate agent. Then waited in line for agent for 10 minutes. She would not give us boarding passes, because we weren't there within 45 minutes of departure time. (Note that the flight departure was delayed over an hour). Our only option was to pay a 4000 peso rebooking fee to get on the next flight, at 4AM the following day.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManila to Dumaguete
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Honestly the worst airline"

(Hong Kong)

Trip Verified | Hong Kong to Manila. Honestly the worst airline in the world. After flying with them the past few years my very long patience has finally grown thin. Been waiting hours for our flight, even just to check in because of their unorganisation and unprofessionalism. You'll get a refund of your flight after a year, no one can give you any information, no one even communicates with you. They dont communicate to their own staff about flight problems!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHong Kong to Manila
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"trip was completely ruined"

(United States)

Trip Verified | Manila to Bacolod. Flew all the way from Houston,TX to get here and a few hrs before my flight find out it’s been cancelled. Missed my speaking engagement. My trip was completely ruined. Over $2000 of travel expenses that I was not compensated for because I wasn’t able to make it to Bacolod in time. No reasons and no apologies.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteManila to Bacolod
Date FlownApril 2019
Ground Service 12345
Value For Money 12345
no
10/10

"Good job Cebu Pacific"

(Philippines)

Trip Verified | Manila to Legazpi on Cebu Pacific was a flight nothing to write home about except that it was a good flight. Meaning it left & arrived on time. Ground crew at check in were cheerful and considerate. On this flight, we depart using Domestic Terminal or T4 that was packed with holiday-makers, good thing though our flight was not full so boarding was a breeze. With ATR-78 aircraft means the flight took a little longer, but enjoyable though. Baggage with breakables were handled well. Good job Cebu Pacific!
AircraftATR-78
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManila to Legazpi
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes