Cebu Pacific

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 267 reviews
5/10
3 star Skytrax Rating
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9/10

"I cannot find fault"

(Philippines)

Trip Verified | Legazpi to Manila, August 2019 flight was on time. Perfect weather in LGP and a little bit of rain in MNL but didn't affect flight in any way. Bought my ticket less thank 1K Php so it was a steal. Ground & in flight service were good. I cannot find fault on this flight.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLegazpi to Manila
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"no issues at all"

(Philippines)

Trip Verified | Manila to Siargao. Generally, from the booking to my actual flight to the improved after flight customer service experience, no issues at all. I am going to give a low rating because I feel that Cebu Pacific management will not care. This is because of how my nephew’s changed flight was delivered and relayed. Flight time change should be handled with care and consideration. He missed his flight therefore, ruined our vacation plans.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManila to Siargao
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"They simply just do not care"

(Australia)

Not Verified | Caticlan to Manila. I have been flying with Cebu for my trip in the Philippines and every single time, the flight is either delayed or mad rushed with gate changes. They can’t keep their story straight with the delayed flights, “your plan left Manila 10 minutes ago it should arrive in 45 minutes” 45 minutes later, “your flight has still not left Manila, it will be leaving in approx 20 minutes”. All lies. Waste of time for an airline. They simply just do not care. Poor customer service, unreasonable delays, high costs for extremely economy flights with below average planes. This airline is so bad and I wouldn’t recommend it.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCaticlan to Manila
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"rude and unhelpful"

(United States)

Not Verified | The personnel at Cebu Pacific Terminal 2 Departures were rude and unhelpful after overcharging me for a tax that applies to Philippine passport holders. They refused to issue a refund for the fee (around $50 USD) unless I traveled round trip 40 minutes to their terminal 1 ticketing office rather than opening the Terminal 2 ticketing booth. Luckily, I unexpectedly arrived at the airport over 2 hours early do to a lack of traffic, yet the service was still highly unprofessional. The staff seemed annoyed with me for asking for the fee to be refunded, and they were even more aggravated to help me reach the necessary desk.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSeoul to Cebu
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"pay $200 for the change"

(United States)

Trip Verified | Although this airline is famous and known for delays and cancellations, I thought I will give them a try anyhow. My flight leaves at 0850 from Caticlan to Manila and my niece leaves at 1000. I was told that my flight was delayed for 1 hr so I asked the agent at the counter if I could join my niece in her flight at 1000 since my flight was delayed anyhow. She said I have to pay $200 for the change and to me that was unsatisfactory since we will be arriving in Manila almost same time already because of the delay.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCaticlan to Manila
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
4/10

"Cebu Pacific is so hit and miss"

(New Zealand)

Trip Verified | Cebu Pacific is so hit and miss. And when it misses, you wait for three additional hours. Do not use this airline, pay the little bit extra for Air Asia or Philippines Airlines Limited (PAL). I've been waiting in the airport since 2pm, and it is now 7pm, and I still have not boarded. The management of this company is hopeless. Aircrew are friendly, but management, my goodness!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDavao to Clark
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they said gate is closed "

(Cayman Islands)

Trip Verified | Manila to Osaka. There was very poor assistance in terms of making sure their passengers are on board. We were in the airport 2 hours before the flight which is in line with their terms and conditions. The line in check in counter and immigration was too long and was very slow moving. We asked immigration officers for any assistance but they said a representative from the airline will come and assist us so we can just go back to our lines. Few minutes passed and I’m more worried so we tried asking people to let us skip the line as our flight is already boarding, no one allowed us. Then the officer finally helped us. We rushed through the gates and when we arrived there are 2:50pm, they said gate is closed and we can’t do anything about it. The next best thing they did after that is just assist us back to the counter which we all know is nothing! They let us sit and wait for an hour for nothing. No more further consideration in terms of our wasted money and time. Even when we talked to the supervisor, all that he said is he’s sorry. Just that. It feels like they left their passengers on purpose for additional income for new tickets that we’ll book. If they didn’t want that, the best that they can do is to let 17 passengers board the plane few minutes before the flight which they didn’t do. It was a very poor management on difficult situations. They let their passengers waste so much money and time and they’re a source of stress! This is not acceptable Cebu Pacific. All for the money. That’s why your customers can’t be loyal to you. Because money is all that matters for this airline. They really need to do something about considerations they give to their customers. As much as possible, won’t be traveling with this airline again. And I’ll never recommend you to any of my friends who love to travel.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManila to Osaka
Date FlownJune 2019
Ground Service 12345
Value For Money 12345
no
4/10

"overall experience was not nice at all"

(Philippines)

Not Verified | Our flight 5J 620 from Bohol to Manila was cancelled because of a short storm that occured the evening before. There was no need to cancel an 8am flight because of a thunderstorm that happened the evening before! Luckily we were reassigned to a 12pm flight later that day so we got home the same day, the flight was smooth but the overall experience was not nice at all! Also heard that there was a flight delayed for 20 hours! Try to avoid Cebu Pacific and get yourself a ticket with a better airline.
AircraftA321ceo
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTagbilaran to Manila
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Customer service is the worst"

(United States)

Trip Verified | Manila to Iloilo. You think you get a good deal. You better off paying a little more with trusted airline than them. Customer service is the worst I have ever experience. Never I will recommend this airline. Their website sure you don’t do any changes because is you do even you don’t confirm the changes it will go through and it will change you again. If you cancel with all the changes that they will deduct you get about 1-2 % of what you paid. Big big mistake on my part to try this airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteManila to Iloilo
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"In short, shambolic."

(United Kingdom)

Trip Verified | Manila to Hanoi. Following a short storm and some disruption there was a delay to the flight of over 4 hours. Cebu Pacific staff failed to apologise, had very little information, appeared to be disorganized and unprofessional and did not inform passengers of their rights. Flights with other airlines appeared to be leaving. In short, shambolic.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManila to Hanoi
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no