Cebu Pacific

✅ Trip Verified | This is the worst airline I have flown on. Delayed by 2hrs. The word from staff at the gate, we are waiting on the pilot approval at the office (at time of departure time), later we were waiting on a plane, then bus transportation to the plane. After being transported to the plane we waited on the bus packed like sardines for 20+ minutes on the tarmac. If I can avoid it, I will never fly on Cebu Pacific again. This airline is totally unorganized.

Not Verified | Absolute nightmare! I couldn’t sign in, and have credit on their account- so they changed the email of my travel credit to another email (quickly and willingly) then I couldn’t use it for seats and bags on a flight with another email, despite me sending my ID- I spent 12+ hours on their useless chat bot services as there is no helpful phone line. Then hours queueing at the airport. They have kept the credited money, and made me pay again. I’ll never use this airline again in my life- the worst experience I’ve ever had - they are a shambles

✅ Trip Verified | I hope that this airline starts to do something soon about both their staff, and their systems. Firstly, their webpage was not allowing anybody to book for a few days, even from here in the Philippines. However I was easily able to book a flight on the GotoGate website. I wanted to visit my daughter, which is only a 45 minute flight on an ATR72. Literally the day after I was booked I was advised that I would not be able to get my return flight. No reasons given, it was just assumed that I would be happy with a flight the next day. Whilst this may sound reasonable, some of us have to work, and at this time I have very limited free time available to me to travel and see my daughter. I'm sick to death of airlines being able to hide behind poor excuses. I am ex airline / aviation industry myself. Am I to believe that an airline as big as this has no contingency planning? No standby aircraft available if one goes U/S? I won't accept that. Don't waste your time or money, find an alternative. Still waiting for my refund to be processed; guess I'll be waiting six months for that.

✅ Trip Verified | Cebu Pacific cancelled all flights to Clark, Philippines for November 17th 2024. Typhoon. Said free rebooking, however when I went to rebook it only gave option to rebook at double the original flights cost. Tried contacting CP online via app and kept getting dropped from chat with over 80 people in front of me. Had to be back at work 17th.. so booked first flight 18th at double the cost. Finally made it through to CP on 19th explaining the funds I lost and they said sorry it's to late to refund because I already booked the flight? CP has no leeway in correcting issues. So CP made nearly double for canceling my flight.

Not Verified | This is the worst Airline and nothing comparable with KLM, Qatar Airways and Philippine Airlines I've flown with. They will try to show you that they are assisting you with some issues but in reality they will provide unhelpful resolution. Worst service I’ve experienced with an airline.

Not Verified | They were checking the aircraft for faults and they saw something and didn’t informed immediately the passengers who were waiting for hours in the bus. No spare aircraft was there on standby.

Not Verified | I have travelled many low cost airlines in the UK! I must say that cost wise and comfort of my Cebu Pacific flights was brilliant. Staff very helpful and safety conscious! My experience was excellent especially as I needed assistance! All flights left on time! I highly recommend them, keep up the good work!

Not Verified | Decent flight on this low cost. Departure and arrival on time. Planes are brand new airbus. Feeling of a modern and booming fleet which is reassuring.

✅ Trip Verified | I Booked My CONFIRMED To & Fro Tickets + Seat Booking + Food For My Family & Me From Dubai To Gensan Via Manila On 28TH February 2024. We Arrived Philippines As Scheduled On 5TH Of July 2024. Our Scheduled D.O.D. Was 24TH August 2024 From Gensan To Dubai Via Manila At 6:40AM. Suddenly At 3:20AM, I Received An Email & At 4:02AM I Received A Text Message On My Mobile That My Flight From Gensan To Dubai Via Manila At 6:40AM Was Cancelled & Rescheduled To The 28TH August 2024. We Were Already At Gensan Airport & Had To Wait Since The Gensan Airport Opens At 5AM & Not Before. We Approached The Staff At The Cebu Pacific Counter & The Usual Lies & Counter Lies & Useless Apologies. Flight No: 5J 998 @ 6:40AM Was Cancelled. I Requested To Be Accommodated On The Next Available Cebu Pacific Flight To Manila & I Was Willing To Travel On The Philippine Airlines Flight To Manila. The Lady Then Informed Me That The Manila - Dubai Flight 5J 14 Was Also Cancelled. Lie After Lie. As We Had No Choice / Option, We Finally Much Against Our Will, Accepted To Travel On The 28TH August 2024 Flight.

✅ Trip Verified | The worst airline I had ever fly with, first my flight got cancelled and they wouldn’t help me to rebook or sort the problem until I asked to talk to the supervisor. The staff at the airport check in counter English is bad, couldn’t communicate with me can only repeat the same thing. Second, the flight was saying scheduled on time until the boarding time, they announced it’s been delayed for an hour which is so annoying because we could have get sth to eat before we passed the last security check, now we stuck in the waiting section and can’t be able to go out and get food.