Cebu Pacific

Not Verified | They messed about getting us loaded then we missed our departure slot. Flight was meant to leave at 6.10pm and we are still on runway at 6.45pm. It's the same every time with this airline. Absolutely terrible.

✅ Trip Verified | I flew 3 routes with Cebu Pacific Hanoi to Manila and Manila to Caticlan v.v. The hard product is fairly standard for an Asian low cost airline. A well kept A321/320 with a tight seat pitch and no recline and a decent crew. What makes it quite an adventure is their passengers. Any flight I took with this airline started and ended in a chaos. People dragging way too much luggage into the cabin, people seemingly clueless where their seat is while blocking the aisle and frustrating the boarding process. The crew is helpless, but tries to keep cool. While preparing the cabin for departure several people start using the toilets meaning that during taxiing people are in the aisles. The flights are uneventful, although the last landing at MNL was quite rough. All in all not bad for the price paid, but an experience. When Cebu Pacific would pay more attention to their own cabin luggage criteria it would be much smoother. Butit is at least not as bad as described in some of the previous reviews

✅ Trip Verified |   I was well aware of all the mixed reviews this airline has been getting and was not expecting much as it is a budget carrier. MEL-MNL was delayed by 4 hours as bad weather in Manila delayed the inbound plane, was handed over a meal card to spend while waiting. New and quiet aircraft, seats don't recline, though they are already somewhat recline, Pre-booked meals are expensive thank God you can buy snacks onboard. MNL-MEL ontime, boarding - there is no process really apart from the Elders and Adults with child boarding 1st. Again same type of aircraft, Middle toilets were not working and they have to attached plastic liners for passengers to throw their rubbish, very unsanitary. Overall I am satisfied as long as their is no drama, they are Non-Stop and because this is last minute, the Fare difference from legacy carriers was a factor for me.

✅ Trip Verified | My recent experience with Cebu Pacific Air was nothing short of a nightmare. They lost my luggage and left me without my belongings for an entire month during my holiday. They failed to follow proper procedures when I reported my lost luggage, showing a complete lack of care and professionalism. To make matters worse, they made the compensation process a convoluted and frustrating ordeal, and to this day, I've received no compensation. Their customer service is shockingly bad, and it feels like they want customers to give up and accept their negligence. Cebu Pacific Air may be a budget airline, but their cost-cutting measures come at the expense of customer satisfaction. I will never travel with them again. If you value your peace of mind, consider better options and steer clear of this airline.

✅ Trip Verified | This company has the worst customer service. I purchased a ticket for my fiancée and put the wrong birthday by accident. I tried to change the birthday info online but it was greyed out so I couldn't fix it, even though Cebu Pacific posted their policy which allows changes to the birthday up to 2 hours before flight. I tried to look for a customer service number and called several of them but all of them throughout the world are automated answering services. So I had no choice but to purchase a second ticket. My fiancée explained the situation to the ticket agent at the airport and the agent said no problem you can just go to the customer service office and get it fixed. The only problem, the customer service office was closed! And when I disputed the charge with my credit card company, Cebu Pacific managed to twist this whole thing around and state I have no rights to a refund due to their "No Cancellation Policy" We will never fly this airline again! Such a simple issue uncovered layer upon layer of the "screw the customer" scam that Cebu Air has carefully crafted to ensure that you get screwed and have zero consumer rights!

Not Verified | Flight got cancelled, no refund but only voucher. Asked to use same amount for luggage allowance, not permitted. Had in total 8 flights within last 20 days with same luggages via different airlines and only cebu pacific asked for extra payment. Was ok to pay and during return flight I was told to pay for all my hand carries although we had exactly same amount of luggages with same kg that we had at the time of arrival. No one knows what the standard is and doing their own thing. Never again, worst airline ever.

Not Verified | I travelled to Bali, Indonesia from Fukuoka Japan and paid for my luggage the checked on. When i arrived the Bali, Indonesia I arrived without my paid check bags it was left in Fukuoka. It took Cebu 5 days to return my luggage to me during that time i had to buy clothes and hygiene items. To retrieve my luggage i had to commute from Gili Trawagan Island to the airport in Denpansar. I would like my refund for the check bags, compensation for the money I spent in Indonesia for Clothes and Hygiene Items, and a refund for my travel cost to travel to the airport to retrieve my luggage. In total its a reasonable price of $312USD. I have sent it all forms and receipts of everything purchase due to the loss of luggage. I have done this over 14 times with Cebu through the Facebook message as well as the email but each time I am told i will get and update in 48hrs but every 48 hours i and redoing the same thing and have the same conversation with a different representative. Cebu keeps running me around.

Not Verified | I booked with Cebu Pacific a flight from Manila to Siargao. I paid extra for my surfboard equipment. In Manila they charged me again for my surfboard, saying that what i booked wasn’t for surfboard but for extra luggage when there is no other option in their website! Same happened to my way back from Siargao to Manila. I ended up paying my surfboard 4 times. No refund whatsoever. Never flight with this airline, they will rip you off.

Not Verified | Cebu Pacific lost my luggage after making me check it in on my return flight. Flights delayed, small aircraft, no communication, everyone's trying but no one clearly tells you what to expect. Did not bring my luggage on the aircraft and ended up having it shipped to my connecting flight in Thailand, 12 days after I had left the Country and had to purchase everything again. Today, it's been 7-months since I've come back. After 80 emails in this ongoing thread to dispute and get my compensation for the lost luggage, no response after 1.5 months. Very unreliable, I just hope someone would give me a status on my flight.

Not Verified | Everything about this airline is bad! They don't provide food for free and don't accept credit card to pay anything. The seat is very uncomfortable, and the service is bad. The transfer in Manila airport was in a mess. They did not deliver my baggage with me. They refused to deliver the baggage to my address (where I live is very far from the airport). I asked for compensation of my baggage, but they haven't replied to me though many days have passed.