Cebu Pacific

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 278 reviews
5/10
3 star Skytrax Rating
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5/10

"seats are comfortable enough"

(Australia)

Trip Verified | Sydney to Manila. As a budget airline it sits amongst similar airlines. I am yet to see a Cebu Pacific flight leave on time. Whatever the quoted departure/arrival times are, allow at least an hour more - often longer. Being a low cost airline, there is no entertainment apart from the staff who really only attend to Philippine travelers. They have played a quiz game on each flight I've been on - unfortunately the question is shouted form the front of the plane, so good luck in hearing it. The seats are generally comfortable enough for the roughly 9 hour flight. Take a snack with you, the food is not that appealing. Be aware: Sydney to Manila, you can take water with you. Manila to Sydney you can't. No Wifi - I hate to think what they would charge if the had it.
AircraftA330-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSydney to Manila
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"it went from bad to worse"

(Ireland)

Trip Verified | The worst all-round experience we have had. We flew form Manila to Dubai on the 20th November 2019. From the minute we arrived in Manila airport it went from bad to worse - firstly we were unable to check in on the self service kiosks so we proceeded to the counter where there was a relatively short queue with three check-in desks open it took over an hour to eventually get served only to be told we had not booked check-in luggage (luckily we had proof of purchase) as you can imagine there were a lot of disgruntled customers at the slowness of the process. Once we boarded the plane we realized there was no entertainment, no charger ports for a 10-hour flight some form of entertainment should be provided at least for this length of time. There was no complimentary meal on board if you are flying at 3 pm and do not arrive until 1 am you would expect to have some food provided. When the refreshment and snacks trolley came around there were no hot meals available only snacks. We wanted to pay with card and we were told the card machine was not working we can only accept cash - 2019 or 1920? We only had a small bit of cash on us so could only buy one bread roll each (2 passengers) to last 10 hours. On top of this, there was no communication from the cockpit to inform us of the length of the journey, where we were etc. Terrible service under no circumstances will we be flying with Cebu Pacific again. Anyone else flying Cebu long-distance, bring cash, some snacks or prepared to be starved.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManila to Dubai
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"don't expect responsible service"

(Philippines)

Not Verified | Kalibo to Manila. Worst airline experience. Delays can last as long as 8-hours with no meals. If complaints are filed whether online or written, you will only get an electronic reply and won't hear from them ever after. Fare is cheap so don't expect a responsible service.
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteKalibo to Manila
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"experience was okay"

(Philippines)

Not Verified | Manila to Singapore. My experience with Cebu Pacific was okay actually, the seats are fine and they have a charging port so i can charge my phone and use it as the inflight entertainment, The food though is not that good and it is quite expensive but over all if you are in a tight budget you can choose to fly with this airline and about the meal you can bring your own for you do not have to spend for food.
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteManila to Singapore
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"almost always delayed"

(Philippines)

Trip Verified | If prices do not differ much, go with AirAsia or other airlines. Cebu Pacific is ok if you're travelling lite on a budget. With baggage fees and meals and other add ons, it might end up costing you more or about the same price as competitors. Domestic flights are almost always delayed! Especially flights to/fro Manila. Very early morning or very late evening flights are fine and usually unaffected by delays (if you're fine flying on that time). There is no entertainment and seats do not recline for all international flights I've taken. Prepare for hours of discomfort and boredom if you didn't bring anything to read. Domestic flights, however, do have reclining seats. They have inflight games with prices which are usually CebuPac merchandise. This is the inflight entertainment, and lasts for about 5 minutes.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCebu to Tokyo
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Baggage handled well"

(Saudi Arabia)

Trip Verified | Flew Cebu Pacific Manila to Legaspi City at 5:00PM. Chose this timing for the extended baggage limit due to aircraft being used. Was carrying about 55 kilos and I didn't face any problem at check-in as I purchased 40 kilos baggage allowance and Sports Equipment which is maximum 15 kilos ahead of my flight. Baggage handled well and was first to arrive at the destination. Ground service was great. Flight was full but slightly delayed due to the late arrival of the aircraft which was fine. Cebu Pacific is the best option for me when carrying more than 40 kilos of baggage.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
Route Manila to Legaspi City
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"an unpleasant experience"

(United Kingdom)

Trip Verified | All-in-all an unpleasant experience. Manila to Melbourne. I thought I’d done everything to cover the two pieces of luggage I needed to check-in. I admit, it was my mistake (I think) in concluding that the two pieces I pre-paid for online had a weight allowance of 20kg each, when in fact it turned out it was for a ‘total’ allowance of 20kg. This mistake was made from my experience on other airlines sites that usually either have a straight weight policy, or an individual baggage weight limit. Anyway, I got it wrong, and the penalty for being 6kg over was 6,000 pesos, that’s close to £100, two thirds as much as the original fare. I’d already paid an extra 3,000ps for a seat with extra legroom. The fare that looked very attractive at the outset had more than doubled. As others have stated, the seats are narrow and uncomfortable, and the food I pre-paid for was bland. There is no in-flight entertainment. If you’re flying internally in the Philippines, Cebu Pacific might be a prudent choice, but in future, for international flights, I will certainly be happy to pay a little extra for a more pleasant experience.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManila to Melbourne
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"arrived a little bit early"

(Saudi Arabia)

Trip Verified | Legazpi to Manila. Checked-in online using their app to avoid any hassle at the airport and so I can go directly to the boarding area as I didn't have luggage to check in. Flight left on time and arrived a little bit early from schedule which was a plus. The weather was fine and the view from window was great. It was a good day to fly.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLegazpi to Manila
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"This is unacceptable from Cebu"

(Australia)

Trip Verified | I travelled with Cebu for an internal flight in the Philippines back in July 2019. I rebooked with them for a flight from Melbourne to Manila for Dec/Jan 2019/2020. I had to cancel my flight due to personal reasons. Instead of giving me a refund Cebu gave me a credit note that I had to use within 3 months. When I rang them and explained my need to cancel I got the usual terms and conditions excuse and they refused to refund me my fare. When Cebu had the opportunity to act with compassion and fairness they chose not to. This is unacceptable from Cebu.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMelbourne to Manila
Date FlownJuly 2019
Value For Money 12345
no
6/10

"very narrow seats"

(Norway)

Not Verified | We had an early flight out of Bangkok, we came early, no long lines before we came to passport control, there we waited around 20 minutes. Departure and arrival on time, I think Cebu Pacific are pretty clever to get their planes on time, even with the airport conditions they have to live with in Manila. We had a pre-ordered meal, that was a waste of money. The bad thing about Cebu Pacific is the very narrow seats. I am 1.83 and I sat with my knees in the seat in front of me for three hours. On the first leg to Bangkok, I had an aisle seat, I sat looking at the boarding passengers, when a very big guy, entered. He came down the aisle and of course he had the middle seat on my row! He took around 1.5 seats when he sat down, we were very lucky that the plane was not fully booked. They will get new planes in the coming years, where their seats are even more narrow, no thanks.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Manila
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes