Cebu Pacific

✅ Trip Verified | I had flights from Manila to Bangkok and when travel bans for COVID-19 were release. I decided to call them and get a refund as per their policy, I was informed that my flight was cancelled by someone without my knowledge and the remaining fund were put into a "Travel Fund" (which was less than half of what I paid them and I will never use). Worst of all they can't even guarantee that this person will not be able to make a flight booking with the remainder of the travel fund thereby stealing my cash, honestly don't think their call centre agents even understand what the issue was here, it's very said that their business is run in such an unethical way, I didn't even get a chance to fly with them. Safe travels.

Not Verified | Manila to Cebu. I really like the service. Cabin crew was friendly. The cabin crew also had some fun games which made the flight confortable and entertaining. The legroom was really good. Upon arrival we boarded using a jet bridge which is comfortable and easy.

✅ Trip Verified | Bacolod to Cebu. Check in staff was more on talking to each other despite of long line of passengers, you can see there’s no sense of urgency or organization lots of check in staff but it seems they’re not interested in lessening the queue of passengers. Aircraft is clean, though its just a 25 mins flight, the flight attendants cared more on their own personal conversation than checking with passengers if they even wanted water!

Not Verified | We bought ticket for Cebu to Coron for 18th. In bohol government said for a lock down to Manila. We went to Panglao airport to change our ticket for Panglao to Manıla. But your staff sad its impossible because flight will be cancel, it will be refund but it hasn't. I want my full refund.İn Pangloa they sad 15th will be flight to Manila and we bought ticket for 15th. It was open on your web site too!you cancelled it on 15th morning! If your flight will be cancel why your staff said will be flight and you didn't cancel it 14th! We went to Cebu with ferry and looked there and missed our flight to İstanbul. Your staff said Cebu-Coron flight will continue, but it cancelled too. That flight cancelled too and we want our money!

✅ Trip Verified | This airline is ridiculous. This is something I haven't seen before. I bought tickets for 8 people to Manila to Dubai and they didn't let them embark for some absurd reasons. First they said they did not have connection from the same airport, as a rule I bought another 8 tickets from the same airport in Dubai and then they said they have to pay extra for luggage that I have already paid online once. and last time they said they were too late and would not let them embark. My question is: how does a plane leave without 8 people? And if so, then reschedule the tickets for another date. There is no such thing as not giving back money or changing tickets.

Not Verified | Cebu to Siargao. Worst airlines I have experienced. First time our flight has been canceled and I don’t see any returned money yet. Because of this we had to go to our destination through ship during 9 hours. The second time we were late only for 2 minutes and they didn’t pass us to the plane, so we had to buy new double-priced tickets! I don’t recommend this airline!

Not Verified | Manila to Taiwan return, they issue a travel ban on February 10 so we’re not able to use the ticket. I checked on their web site that it’s either I call the hotline or go to the nearest Cebu pacific branch. What I did is I went to their branch in Puerto Princesa to asked for the travel fund their staff has no knowledge about what to do on travel fund they gave me incomplete requirements needed for the refund. I specifically asked them what are the documents needed and the other staff told me just 2 government identification but only to find out that I still need an authorization letter from my sister. I’ve been coming back many times because the supervisor whose supposed to do the refund is not around (because she’s the only authorize to do it according to them) .. it took 11 hours for the travel fund to finished.. They are very incompetent.

✅ Trip Verified | Manila to Puerto Princesa, Many seats were available. My pregnant wife was in the middle and I by the window. We asked the flight attendant, if we could move to an open aisle seat since my wife needs to use the restroom frequently. She said she would ask the captain. She came back later and said we could not due to policy. A few minutes later others we're changing seats without asking. Then a person from the rear came up and laid across 3 seats just one row up on the opposite side. No flight attendant ever said anything to anyone not did they come back to us and let us change. My wife had to continue asking the person in our row to let her out. This same thing happened on our return flight although we made sure we were on the aisle. But many were changing seats even though it was announced that it was forbidden. No one was ever talked to including there guy who changed sides of the plane during take off. Both stewardesses saw him move across the aisle. Ridiculous and inexcusable. We will not be using your services anymore.

✅ Trip Verified | Manila to Busuanga. Self check-in and drop-off of the case was quick and effective. The aircraft made a well-maintained impression. The seat spacing was good, the on-board staff were friendly and the food could be expanded against payment. Overall a good experience.

✅ Trip Verified | My flight from Manila to Macau was cancelled 2nd February at 7 pm just as I was supposed to embark. First excuse, the Honk Gong government closed its frontier. Ten minutes later, they said that the Filipino government won’t let any plane coming from China to the Philippines. Still, I want to go to China, I am not coming from there. So, what does it have to do with me again? Afterwards, they told me that every company in the Philippines are forbidden to go to China, Hong Kong and Macau. Finally, a good reason, but why did they lie before? Because I was in transit and didn’t have the stamp, they put me in a hall. There, they took my passport, a really stressful situation. They wouldn’t tell me what was happening and what I could do. I was anxious because the day after I had a flight from Macau to Taipei and from Taipei to Paris. I needed to go to Macau as fast as possible. I was sitting on the floor, hungry, tired and scared of the people of Cebu Airlines. They talked to me, as if they were talking to a dog. I asked if I could call my French embassy with their phone, they wouldn’t let me (I broke my phone the week before). Finally, at 11 pm, they came to me and asked me to take another flight to another place. Luckily, I have money, can you imagine someone who doesn’t? How would he or she do? I had no other choice than to take a flight to Paris at 7 am. At 2 am, they gave me my passport back. What did they do with it? Why did they need it? I left this hall of despair right after and finally got to take my plane back home. Guess what, it’s only after, that I learned that the Philippine airlines wouldn’t go to China. They lied to me again. I could have taken a flight with AirAsia to China. Now about being refund, what a swindle! They first didn’t understand my request. Because I had received a boarding pass, they thought I got on the plane. Don’t they see on their screen that the flight was cancelled? Right now, I am being refund of a modest sum. I am not even thinking about who much money I spend with international calls. Their website is of no use. I didn’t catch my flight from Macau to Paris via Taipei because of them. I had to take another flight from Manila to Paris because of them. Cebu Pacific is the worst airline I have ever taken. Their service is no service.