Cebu Pacific

✅ Trip Verified | We had great experience with Cebu Pacific. They have great customer service. We arrived at 7am for our 12:55pm flight from Cebu to Manila because we came from Badian, Cebu and wanted to make sure we missed traffic. The assistant at the desk offered to get my family of 5 on the 8:30am flight instead of waiting for 6 hours at the airport. We were so grateful to get to our final destination sooner. They gave water and snacks when boarding for efficiency since it was only a 1 hour flight. We will definitely be flying them again. Thank you Cebu Pacific!

✅ Trip Verified | Rude staff. Worst service I have booked 4 flights for July, all were cancelled. Now we have to fly via Manila. I travelled with my sister and we placed our hand carry together in one cabin size luggage that weights 10kgs and they did not allow that even though we dont even have extra personal bags (only 1 cabin luggage for the two of us that didn’t even exceed 14kg as we are allowed to have 7kg each). They still asked us to separate it and carry 5kg each. How stupid.

Not Verified | So we accidentally booked extra weight and did put and credit card or debit card and didn't pay for it. At Sydney airport they made us pay 100 aus saying we didn't pay for it as we didn't use the weight and the staff of cebu pacific said we would get our money back as we land in Manila. In a normal case they should have given us our money back but they didn't and said there staff at Sydney airport misguided us and never paid us back the money.

✅ Trip Verified | I thought I knew what I was buying, a ticket for a very reasonable price - especially with carry-on only - on a low-cost airline, so I didn't really have expectations. However, this was my first time travelling long-distance on such an airline and not the usual max. 2-hr flights. And this made a huge difference. My seat was 4J, in the front, by the window, close to the toilet, but not too close. This was all fine. But an 8+ hr long flight with 7 restrooms only, for 436 seats, probably not enough. The quality of the seats, the restrooms were so worn-off and broken that I didn't really feel comfortable (though I'm not picky at all, but the restroom was a real experience towards the end of the flight). No entertainment (TV or music), of course, seats are not too comfortable either, but at least you can order food on board. Pretty limited selection in food unless you pre-order (strongly advised), drinks, snacks...but as it happened in my case, only 2 machines to pay by card, in my case BOTH broken. No local peso with me (why, if I'm flying out), and no USD (why, if I'm European, travelling home). Since we figured this out after my order of coffee, after a little while, I was told, it was on the company, but a few hours later I was thirsty and hungry, so I asked about opportunities to get a noodle pack and water. Since they said the company likely won't allow it, the flight attendants shared their own meal pack with me (noodle pack) and I got from their water. Interesting approach from the airline, but a huge thanks to the crew. Only a question, how come nobody checked the machines before taking off? (I flew with Cebu from Saigon to Manila before, short enough flight, so on shorter distance, I would probably take them again, but I would suggest / consider other options for 3+ hr flights).

✅ Trip Verified | Legazpi (DRP) to Sydney via Manila. Before purchasing ticket I know my expectations about Cebu Pacific being a LCC. DRP to MNL flight was on-time while MNL to SYD was slightly delayed which is normal for flights out of MNL. Pre-ordered meal was ok as well as the on-board service. Now what I like the most was the price I paid which was a steal. I will keep using Cebu Pacific both local and international as a cheaper alternative.

✅ Trip Verified | I have connecting flight from DXB-MNL-RXS. The flight was delayed for more than 2 hours. When i reached to domestic flight transfer Helpdesk one of the staff took my bagage and I go directly to departure entrance to get in on the flight to Roxas. When i reached Roxas my baggage was left behind on the airport, and they are saying i will get my luggage by the next day but till now they said my luggage is missing in manila airport.. Till now i didn't get yet my baggage.

Not Verified | I booked a flight to Manila to Surigao and as soon as I arrived at the airport the flight got delayed. When I arrived to my destination, I was later informed that my luggage was left behind due to too much weight capacity in the airplane. Not only did they fail to inform me before regardless of the delay of the plane, they also made it so that we, the passengers, had to adjust to the timing of when our baggage was going to arrive despite our completely packed schedule. I don't recommend flying here.

Not Verified | This was my first flight with Cebu Pacific and I paid to check my bags from Fukuoka and now I am in Indonesia while my checked bags are still in Japan. I was told it would be here on the next flight however the next flight has left and my bags are still in Japan. I am in Indonesia without my clothes and personal items and I cannot get in contact with anyone at Cebu Pacific. I reported it in Manila on my first stop and still haven't received any information.

✅ Trip Verified | Horrible. Cebu overbooked the flight, so they canceled my flight to Manila, and offered to rebook me two days after the fact. I would’ve missed my connecting flight. they did not inform me of the cancellation. I discovered it “accidentally”. Decided to dump them all together, cancel the ticket, and went with AirAsia , which is much more reliable. Cebu charged me a “rebooking fee”. This, by far, was the worst airline.

✅ Trip Verified | We decided to travel with a carry-on suitcase and a hand bag. A surprise awaited me at the last stop, Manila - Dubai. After check-in at the airport, I received the boarding card, on the way to the boarding area, we were stopped by some people, they did not look like employees and did not allow us to go to our gate, they told us to go to hand over the luggage. I was at a loss as to why I had to return my hand luggage. In the end, it all ends with my ticket being taken away and being told to pay 5000, which is ~$100, on the grounds that you can only have one carry-on bag. I tried to understand why the amount is so high, no one explained anything to me and did not return the ticket until I paid. I was shocked that they took our suitcases and then called a completely incomprehensible amount and made us pay it, only after paying they gave us flight tickets in check format. I will never fly with this terrible company Cebu Pacific again.