✅ Trip Verified
| My flight from Manila to Macau was cancelled 2nd February at 7 pm just as I was supposed to embark. First excuse, the Honk Gong government closed its frontier. Ten minutes later, they said that the Filipino government won’t let any plane coming from China to the Philippines. Still, I want to go to China, I am not coming from there. So, what does it have to do with me again? Afterwards, they told me that every company in the Philippines are forbidden to go to China, Hong Kong and Macau. Finally, a good reason, but why did they lie before? Because I was in transit and didn’t have the stamp, they put me in a hall. There, they took my passport, a really stressful situation. They wouldn’t tell me what was happening and what I could do. I was anxious because the day after I had a flight from Macau to Taipei and from Taipei to Paris. I needed to go to Macau as fast as possible. I was sitting on the floor, hungry, tired and scared of the people of Cebu Airlines. They talked to me, as if they were talking to a dog. I asked if I could call my French embassy with their phone, they wouldn’t let me (I broke my phone the week before). Finally, at 11 pm, they came to me and asked me to take another flight to another place. Luckily, I have money, can you imagine someone who doesn’t? How would he or she do? I had no other choice than to take a flight to Paris at 7 am. At 2 am, they gave me my passport back. What did they do with it? Why did they need it? I left this hall of despair right after and finally got to take my plane back home. Guess what, it’s only after, that I learned that the Philippine airlines wouldn’t go to China. They lied to me again. I could have taken a flight with AirAsia to China. Now about being refund, what a swindle! They first didn’t understand my request. Because I had received a boarding pass, they thought I got on the plane. Don’t they see on their screen that the flight was cancelled? Right now, I am being refund of a modest sum. I am not even thinking about who much money I spend with international calls. Their website is of no use. I didn’t catch my flight from Macau to Paris via Taipei because of them. I had to take another flight from Manila to Paris because of them. Cebu Pacific is the worst airline I have ever taken. Their service is no service.