Cebu Pacific

Flight from DUM-MNL on a A320. Nice flight without problems. The crew were really nice and polite.

My family and I had a Manila - Caticlan flight and it couldn't have gone any smoother. We were running late for our check in as there was a car accident on the way and we thought that we would miss our flight. Luckily as we arrived at the counter they were just putting the "closed" sign up and they put us through. One of our group member hadn't pre-purchased the baggage allowance so that took a few more minutes to put through. As we were on our way to the gate we heard our names being called and made a quick dash to the gate and again as we arrived the were just closing the gate and they quickly called the bus over to take us to the tarmac! We found them to be very helpful and accommodating. Would definitely travel with them again.

5J142 MNL-HKG. Often take Cebu pacific for this route and usually on time give or take 10-15 mins. The only complaint is that the departure gates are a mess. We checked in and were told it is gate 109. When we passed immigration noticed an electronic board saying gate 114. I went to 109 which was packed and asked a CP representative who said yes the flight has been changed to gate 114. Went back to 114 where just a handful of people were waiting and indeed we did embark from gate 114 (to a bus which drove us close to gate 110) and then I could see lots of people scurrying from 109 to 114 so they clearly hadn't told all the waiting passengers at 109! There as mass confusion as it seemed almost every flight had its gate changed. Apart from that it is what you expect no food or drink (and no veggie dishes to buy) silly games which pass as "entertainment" to make my flight "more memorable" but it got back on time and that's what matters!

DGT-MNL Seat 1A on 5J626. Flight cost €21 including seat reservation and 20Kg hold luggage. No meal service as it is a low cost airline. On time departure and early arrival for this 1h10 min domestic flight. Cabin crew friendly and full of smiles. A320 new and felt safe onboard.

As has been mentioned by others have flown Cebu Pacific for years. I have an account that pulls up 7 pages of flights that I've recently booked for family and friends and myself. But no more. Flights get changed too often and there is absolutely nil for error on the customer's part. This is part of the low cost ethos. I get it. However having not taken our flights last night owing to their computer not working we are out over 43000pesos. Forfeit is the term they throw around. When I booked all was fine when I flew each flight time was changed at least once. The last flight was 30 min. earlier which meant we missed our international flight. The girl at the counter tried to scurry but she knew it was for not. It is the customer's loss. As it stands they have flown a total of 10 empty seats that I have paid for. Some were my fault but some were due to scheduling conflict created by adjusting flight timetables. There is zero allowance for this. Low cost carriers yes! When they change a flight they still maintain forfeit forfeit forfeit.

I booked a flight from CRK to HKG with Tiger air on 1 March and from then on things rapidly went downhill. On 11 March I received an e-mail from Tiger air telling me that my early morning flight was now an evening departure. On 20 March a further e-mail arrived telling me my booking reference was now a new Cebu Pacific one and any inquiries were to be directed to them. I found that I was now unable to check-in online and had to do this at the airport. Come departure time there is no sign of the flight. No announcements had been made so I went to the inquiry desk to see four members of staff staring intently at their I-phones. I was informed that the aircraft was on its way and would be here in 30 minutes. One and a half hours late we finally departed. No announcements from the flight deck for the duration of the journey and no apologies received from the cabin staff. On the return flight I went to Terminal 1 as per my flight itinerary only to be told "no it's terminal 2".

Mar 6 2014 DXB-MNL New A330-200 aircraft was used and its so refreshing once u enter on the plane seat is narrow for economy flight crew were polite and always smiling. Very cheap fare compared to others on time departure from DXB and arrival in MNL. Will definitely fly this airline again.

I have flown Cebu Pacific every 3 months for more than 10 years booking both international and domestic routes through them. Yes there had been occasional issues but nothing like what is happening currently. I had booked a direct Bangkok to Cebu route several months ago for a flight for the end of this month March. On Feb 18th Cebu notified me that this route had been cancelled but they would offer me a BKK-MNL-CEBU route and return at no extra charge. I told them that the BKK-Manila they were offering me departing Bangkok at 12.30 in the morning arriving in MNL at 4.50am and then a multi-hour layover in MNL before the late morning flight to Cebu (total flying and ground time of around 9 hours) was not convenient to me and could I take the mid-morning departure from BKK and connection from there. Answer no. I asked if I could take the early morning routing they were suggesting but take a two day layover in MNL (at my own expense) so I could rest and then continue on the late night flight to Cebu. Answer no. They insist I must take the inconvenient departure time and complete my travel in one day. I have booked Philippine Air for my return because they are virtually the same fare price no add-ons and have a much more convenient schedule for this route. Where Cebu Pacific had been my first airline of choice now they will be my last.

MNL-HK on a 5.30 am flight. Check-in is a breeze since we opt for web-check-in (10 min for baggage drop and immigration) Cebu Pacific uses NAIA Terminal 3 so no complains there. Immigration personnel are all young (no more grumpy old immigration staff). Boarding is on time flight crew are very warm and friendly. Landed 10 min ahead of schedule. Will fly them again for International trips especially in the morning schedule but totally opposite with domestic flights. Seats are comfortable if you're lucky enough to ride their new A320.

MNL-BKK. Last minute change of plans so only booked a few days ahead. Price pretty much the same price as Philippine Airlines. This has been a steady trend with Cebu Pacific - they're not as cheap as they used to be. On the plus side the flight was bang on time not too crowded with efficient cabin crew. Drinks and snacks were available at reasonable prices. But the best part of using Cebu Pacific is operating out of Terminal 3 zero wait to check-in early morning and 10 minutes later I'm relaxing in Departures.