Cebu Pacific

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 405 reviews
4/10
3 star Skytrax Rating
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Cebu Pacific customer review

(Philippines)

As has been mentioned by others have flown Cebu Pacific for years. I have an account that pulls up 7 pages of flights that I've recently booked for family and friends and myself. But no more. Flights get changed too often and there is absolutely nil for error on the customer's part. This is part of the low cost ethos. I get it. However having not taken our flights last night owing to their computer not working we are out over 43000pesos. Forfeit is the term they throw around. When I booked all was fine when I flew each flight time was changed at least once. The last flight was 30 min. earlier which meant we missed our international flight. The girl at the counter tried to scurry but she knew it was for not. It is the customer's loss. As it stands they have flown a total of 10 empty seats that I have paid for. Some were my fault but some were due to scheduling conflict created by adjusting flight timetables. There is zero allowance for this. Low cost carriers yes! When they change a flight they still maintain forfeit forfeit forfeit.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Cebu Pacific customer review

(Philippines)

I booked a flight from CRK to HKG with Tiger air on 1 March and from then on things rapidly went downhill. On 11 March I received an e-mail from Tiger air telling me that my early morning flight was now an evening departure. On 20 March a further e-mail arrived telling me my booking reference was now a new Cebu Pacific one and any inquiries were to be directed to them. I found that I was now unable to check-in online and had to do this at the airport. Come departure time there is no sign of the flight. No announcements had been made so I went to the inquiry desk to see four members of staff staring intently at their I-phones. I was informed that the aircraft was on its way and would be here in 30 minutes. One and a half hours late we finally departed. No announcements from the flight deck for the duration of the journey and no apologies received from the cabin staff. On the return flight I went to Terminal 1 as per my flight itinerary only to be told "no it's terminal 2".
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
9/10

Cebu Pacific customer review

(United Arab Emirates)

Mar 6 2014 DXB-MNL New A330-200 aircraft was used and its so refreshing once u enter on the plane seat is narrow for economy flight crew were polite and always smiling. Very cheap fare compared to others on time departure from DXB and arrival in MNL. Will definitely fly this airline again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Cebu Pacific customer review

(Thailand)

I have flown Cebu Pacific every 3 months for more than 10 years booking both international and domestic routes through them. Yes there had been occasional issues but nothing like what is happening currently. I had booked a direct Bangkok to Cebu route several months ago for a flight for the end of this month March. On Feb 18th Cebu notified me that this route had been cancelled but they would offer me a BKK-MNL-CEBU route and return at no extra charge. I told them that the BKK-Manila they were offering me departing Bangkok at 12.30 in the morning arriving in MNL at 4.50am and then a multi-hour layover in MNL before the late morning flight to Cebu (total flying and ground time of around 9 hours) was not convenient to me and could I take the mid-morning departure from BKK and connection from there. Answer no. I asked if I could take the early morning routing they were suggesting but take a two day layover in MNL (at my own expense) so I could rest and then continue on the late night flight to Cebu. Answer no. They insist I must take the inconvenient departure time and complete my travel in one day. I have booked Philippine Air for my return because they are virtually the same fare price no add-ons and have a much more convenient schedule for this route. Where Cebu Pacific had been my first airline of choice now they will be my last.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Cebu Pacific customer review

(Philippines)

MNL-HK on a 5.30 am flight. Check-in is a breeze since we opt for web-check-in (10 min for baggage drop and immigration) Cebu Pacific uses NAIA Terminal 3 so no complains there. Immigration personnel are all young (no more grumpy old immigration staff). Boarding is on time flight crew are very warm and friendly. Landed 10 min ahead of schedule. Will fly them again for International trips especially in the morning schedule but totally opposite with domestic flights. Seats are comfortable if you're lucky enough to ride their new A320.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Cebu Pacific customer review

(United Kingdom)

MNL-BKK. Last minute change of plans so only booked a few days ahead. Price pretty much the same price as Philippine Airlines. This has been a steady trend with Cebu Pacific - they're not as cheap as they used to be. On the plus side the flight was bang on time not too crowded with efficient cabin crew. Drinks and snacks were available at reasonable prices. But the best part of using Cebu Pacific is operating out of Terminal 3 zero wait to check-in early morning and 10 minutes later I'm relaxing in Departures.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Cebu Pacific customer review

(United States)

Recently flew SIN-MNL and just pleased with the overall experience on flying with 5J. Check-in at SIN was easy with the web-check-in desk the plane was spotless crew was very pleasant and best of all getting to land in NAIA Terminal 3. I have flown with 5J since the late 90's with their DC9's and have been lucky to have never experienced the problems many have listed here.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Cebu Pacific customer review

(Australia)

We had two flights: Flight 5J384 Cagayan De Oro City to Manila then 5J499 Manila to Kuala Lumpur. We taxied out onto the runway we sat there for 15 minutes as we didn't have clearance to take off. Check in was quite clean I was happy to have my bags checked in all the way to Kuala Lumpur. Flight staff were friendly and food wasn't too bad. Arrived in Manila on time. Departing for Kuala Lumpur proceeded straight through to immigration and then to the gate. I love the convenience of international and domestic being at the same terminal that was the main reason I choose Cebu Pacific for my flight to KL. Food selection was quite bland onboard. Arrival into KL was on time a little early. It is a shame they land at LCCC but you get what you pay for. Overall Cebu Pacific for the price stood outt. I would recommend them based on what I paid.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Cebu Pacific customer review

(Saudi Arabia)

DXB-MNL-LGP-MNL-DXB flew outbound leg on 25-DEC-2013. My review would focus more on reliability of this airline. In MNL I had immediate connection to LGP with only about 1.15 hrs to catch the flight including immigration formalities. A slight delay in DXB would mean missing my flight. However thanks to Cebu Pacific for their timely departure from DXB and arriving 15 mins. early in MNL - could have been earlier without the usual traffic congestion in MNL. I was able to catch my flight to LGP with one day to prepare for my sister's wedding. Return flight was the same - on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Cebu Pacific customer review

(United Kingdom)

December 2013 I flew 5 CPA flights Bangkok - Manila return and 3 internal flights. All were on time leaving FA were polite and attentive so for a budget airline my experience was excellent. I really do not understand why people complain about this airline so much as I have used them in the past and will continue to use them in the future if they keep providing such good value for money.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes