Cebu Pacific

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 409 reviews
4/10
3 star Skytrax Rating
Filter Reviews by :
Show
7/10

Cebu Pacific customer review

(Australia)

We had two flights: Flight 5J384 Cagayan De Oro City to Manila then 5J499 Manila to Kuala Lumpur. We taxied out onto the runway we sat there for 15 minutes as we didn't have clearance to take off. Check in was quite clean I was happy to have my bags checked in all the way to Kuala Lumpur. Flight staff were friendly and food wasn't too bad. Arrived in Manila on time. Departing for Kuala Lumpur proceeded straight through to immigration and then to the gate. I love the convenience of international and domestic being at the same terminal that was the main reason I choose Cebu Pacific for my flight to KL. Food selection was quite bland onboard. Arrival into KL was on time a little early. It is a shame they land at LCCC but you get what you pay for. Overall Cebu Pacific for the price stood outt. I would recommend them based on what I paid.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Cebu Pacific customer review

(United States)

Recently flew SIN-MNL and just pleased with the overall experience on flying with 5J. Check-in at SIN was easy with the web-check-in desk the plane was spotless crew was very pleasant and best of all getting to land in NAIA Terminal 3. I have flown with 5J since the late 90's with their DC9's and have been lucky to have never experienced the problems many have listed here.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Cebu Pacific customer review

(Saudi Arabia)

DXB-MNL-LGP-MNL-DXB flew outbound leg on 25-DEC-2013. My review would focus more on reliability of this airline. In MNL I had immediate connection to LGP with only about 1.15 hrs to catch the flight including immigration formalities. A slight delay in DXB would mean missing my flight. However thanks to Cebu Pacific for their timely departure from DXB and arriving 15 mins. early in MNL - could have been earlier without the usual traffic congestion in MNL. I was able to catch my flight to LGP with one day to prepare for my sister's wedding. Return flight was the same - on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Cebu Pacific customer review

(United Kingdom)

December 2013 I flew 5 CPA flights Bangkok - Manila return and 3 internal flights. All were on time leaving FA were polite and attentive so for a budget airline my experience was excellent. I really do not understand why people complain about this airline so much as I have used them in the past and will continue to use them in the future if they keep providing such good value for money.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
na

Cebu Pacific customer review

(Hong Kong)

Hong Kong to Bacolod via Cebu and Bacolod to Manila. Very poor airline. Each flight was unadulterated. Seat pitch is miserable. Check in at Bacolod was a terrible mess and so many extra taxes to pay at the airport. Fares are not budget when all the hidden add ons are included. Will not fly Cebu Pacific again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Cebu Pacific customer review

(Philippines)

They cancelled our flight to Caticlan. Asked us to take another flight to Kalibo 3 hours later. When we demanded a refund they said they would only refund one way and that we had to forfeit our return ticket. After hours of waiting we found out that they had other flights to Caticlan which they told us was cancelled but actually continued. After arguing with the counter staff and managers only were we allowed to take another flight to Caticlan. Same issue from Caticlan to Manila. Flight was cancelled. After continuously complaining at the counter they allowed us to take the earlier 5J Cebu Pacific flight back from Caticlan to Manila. Horrible Service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Cebu Pacific customer review

(United Kingdom)

9th Nov Hong Kong- Manila and Manila- Busuanga (cancelled). 15th Nov - Tagbilaran - Manila and Manila - Caticlan (diverted to Kalibo). During the last few weeks we have made 4 trips on Cebu Pacific and each one has been a challenge. 3 flights were delayed and 1 cancelled completely. Of the 3 which were delayed one to Caticlan was so late they ended up diverting to Kalibo as the airport was closed. As soon as anything goes wrong they are useless. I made 2 calls to them and spent over 2.5 hours trying to resolve problems and all you do is go round in circles. When you ask to speak to a manager they tell you there isn't one. If you insist eventually one appears. Their managers aren't any better though so there really is very little point. If they promise to email you don't believe them. They're unlikely to bother. Don't expect to be informed if you're flight is cancelled if you haven't got a local number. All in all if things go smoothly you may be ok. Once they start to go wrong you're in trouble. If you want some degree of certainty you may be better sticking with PAL!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
5/10

Cebu Pacific customer review

(Singapore)

Singapore-Manila (return). Flight to Manila on an A320. Delayed with no notice or apology in Singapore. It's as if nothing happened. Very tight leg room and no magazines on seat pocket which made the no IFE flight seem longer. Also cabin was not clean with pen marks on seat tray table and bits of chips fell while taking bag from overhead compartment. Return flight was on a new A330. Seats were fairly comfortable and clean cabin. Overall uneventful flights and very cheap fares. I don't mind flying with them again for short haul flights (if given a choice between Cebu Pacific and another airline I will choose the latter) but it's a big no for long haul flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Cebu Pacific customer review

(Australia)

Definitely by far the worst airlines I have encountered. Boarded the plane at Manila to go to Caticlan which is supposed to be a 45 min flight. The plane did not leave Manila until 5.5 hours later and still with all passengers on board the plane. Unacceptable excuses provided by the captain and also we were diverted to Kalibo Airport instead. Due to this incident we lost one nights accommodation in Boracay. Pay the extra fees for an airline that you know is reliable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
6/10

Cebu Pacific customer review

(Philippines)

TAC-MNL (5J-654). Delayed almost 20 minutes due to bad weather cond. Good seats friendly flight attendants food and drinks served for a fee.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes