Cebu Pacific

We had two flights: Flight 5J384 Cagayan De Oro City to Manila then 5J499 Manila to Kuala Lumpur. We taxied out onto the runway we sat there for 15 minutes as we didn't have clearance to take off. Check in was quite clean I was happy to have my bags checked in all the way to Kuala Lumpur. Flight staff were friendly and food wasn't too bad. Arrived in Manila on time. Departing for Kuala Lumpur proceeded straight through to immigration and then to the gate. I love the convenience of international and domestic being at the same terminal that was the main reason I choose Cebu Pacific for my flight to KL. Food selection was quite bland onboard. Arrival into KL was on time a little early. It is a shame they land at LCCC but you get what you pay for. Overall Cebu Pacific for the price stood outt. I would recommend them based on what I paid.

DXB-MNL-LGP-MNL-DXB flew outbound leg on 25-DEC-2013. My review would focus more on reliability of this airline. In MNL I had immediate connection to LGP with only about 1.15 hrs to catch the flight including immigration formalities. A slight delay in DXB would mean missing my flight. However thanks to Cebu Pacific for their timely departure from DXB and arriving 15 mins. early in MNL - could have been earlier without the usual traffic congestion in MNL. I was able to catch my flight to LGP with one day to prepare for my sister's wedding. Return flight was the same - on time.

December 2013 I flew 5 CPA flights Bangkok - Manila return and 3 internal flights. All were on time leaving FA were polite and attentive so for a budget airline my experience was excellent. I really do not understand why people complain about this airline so much as I have used them in the past and will continue to use them in the future if they keep providing such good value for money.

Hong Kong to Bacolod via Cebu and Bacolod to Manila. Very poor airline. Each flight was unadulterated. Seat pitch is miserable. Check in at Bacolod was a terrible mess and so many extra taxes to pay at the airport. Fares are not budget when all the hidden add ons are included. Will not fly Cebu Pacific again.

They cancelled our flight to Caticlan. Asked us to take another flight to Kalibo 3 hours later. When we demanded a refund they said they would only refund one way and that we had to forfeit our return ticket. After hours of waiting we found out that they had other flights to Caticlan which they told us was cancelled but actually continued. After arguing with the counter staff and managers only were we allowed to take another flight to Caticlan. Same issue from Caticlan to Manila. Flight was cancelled. After continuously complaining at the counter they allowed us to take the earlier 5J Cebu Pacific flight back from Caticlan to Manila. Horrible Service.

9th Nov Hong Kong- Manila and Manila- Busuanga (cancelled). 15th Nov - Tagbilaran - Manila and Manila - Caticlan (diverted to Kalibo). During the last few weeks we have made 4 trips on Cebu Pacific and each one has been a challenge. 3 flights were delayed and 1 cancelled completely. Of the 3 which were delayed one to Caticlan was so late they ended up diverting to Kalibo as the airport was closed. As soon as anything goes wrong they are useless. I made 2 calls to them and spent over 2.5 hours trying to resolve problems and all you do is go round in circles. When you ask to speak to a manager they tell you there isn't one. If you insist eventually one appears. Their managers aren't any better though so there really is very little point. If they promise to email you don't believe them. They're unlikely to bother. Don't expect to be informed if you're flight is cancelled if you haven't got a local number. All in all if things go smoothly you may be ok. Once they start to go wrong you're in trouble. If you want some degree of certainty you may be better sticking with PAL!

Singapore-Manila (return). Flight to Manila on an A320. Delayed with no notice or apology in Singapore. It's as if nothing happened. Very tight leg room and no magazines on seat pocket which made the no IFE flight seem longer. Also cabin was not clean with pen marks on seat tray table and bits of chips fell while taking bag from overhead compartment. Return flight was on a new A330. Seats were fairly comfortable and clean cabin. Overall uneventful flights and very cheap fares. I don't mind flying with them again for short haul flights (if given a choice between Cebu Pacific and another airline I will choose the latter) but it's a big no for long haul flights.

Definitely by far the worst airlines I have encountered. Boarded the plane at Manila to go to Caticlan which is supposed to be a 45 min flight. The plane did not leave Manila until 5.5 hours later and still with all passengers on board the plane. Unacceptable excuses provided by the captain and also we were diverted to Kalibo Airport instead. Due to this incident we lost one nights accommodation in Boracay. Pay the extra fees for an airline that you know is reliable.

TAC-MNL (5J-654). Delayed almost 20 minutes due to bad weather cond. Good seats friendly flight attendants food and drinks served for a fee.

MNL-TAG short hall domestic flight with 8 people including infants. Flight was a bit late but was a nice Airbus jet and was OK. Very good fare except they nickel and dime you for everything and they have no advanced boarding for families with infants.