Cebu Pacific

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 411 reviews
4/10
3 star Skytrax Rating
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8/10

Cebu Pacific customer review

(Australia)

SYD-MNL. Check in process looked like it was going to take a long time (huge line) but actually was very well run and took less than 20 minutes. Departed on time/arrived on time. I am 6ft3 and a very large build yet found the seat width and legroom (in the last 4 rows) very good and actually better than a lot of full service carriers. We did not pre-order any meals as they looked less than appealing but snacks were available and very reasonable prices. Great cabin crew always around if needed. Toilets kept clean and despite a full flight were never overcrowded. Very happy with this flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Cebu Pacific customer review

(Philippines)

Flew MLA-BKK return then domestic flight MLA-CYN return. No late running on these journeys though I know it can happen. The usual pleasant helpful staff except in Bangkok. They operate from Terminal 3 in Manila which is also decent.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

Cebu Pacific customer review

(Canada)

Our family of 18 adults and children were supposed to return to Manila on the last afternoon flight from Coron in early April. As expected the flight got delayed a few times until it was announced that it was cancelled. Someone told us that usually if late afternoon flights are delayed chances are they get cancelled as Coron's airport does not have runway lights at night. We got shuttled to a hotel in the town proper and we were given 4 rooms which we refused as there were at least 5 families. We negotiated to be transferred to another (better) hotel which fortunately had the required 5 rooms. While this was a harrowing experience for us we were fortunate that their staff listened and attended to our needs. Cancelled flights are a big inconvenience esp when you are travelling with small children. We probably will never fly Cebu Pacific anymore.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Cebu Pacific customer review

(Hong Kong)

5J404 Apr 2nd and 5J405 Apr 9th. CEB seems to attempt promoting people to spend more time at the airport. For our recent family trip MNL to LAO they first informed by email and even followed up by call that the flight departure time was 1.5hrs earlier than scheduled. Just to let us then wait for almost 2hrs at a very crowded gate for the departure with a short note that the airplane had not yet arrived. We certainly would have found a better use in MNL for those 2hrs instead of waiting at the airport. It seems CEB starts their implementation of new schedules with informing their customers but only some time later also telling to the pilots and airport about it - interesting approach. Funny enough once we arrived in LAO the crew even announced proudly we arrived as scheduled! On the return flight they seemed to attempt to make up for it by departing 10min ahead of schedule from LAO. Leaves me wondering why they have a schedule at all?
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Cebu Pacific customer review

(Hong Kong)

Flew from Hong Kong to Cebu in March 2015. My wife did the booking so I was spared the aggravation of dealing with CP booking procedures and the constantly changing/escalating prices throughout the process. The usual complete chaos at Cebu Pacific check-in HK with insufficient check in staff and no organisation with a planeload of customers queuing for one Cebu flight desk up to the last minute whilst later CP flights were being also being checked-in. CP routinely boards from the satellite terminal which is a bus ride away from the main airport terminal. Stressful start to the journey. Once on the flight you realise why headline prices are so cheap with the bare minimum of legroom no food or even water unless you pay. Overall cheap but uncomfortable and stressful.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Cebu Pacific customer review

(Australia)

Having recently travelled on uncaring Sri Lankan Airlines it was a pleasure to be back on Cebu Pacific (SIN-MNL.) While seat pitch is restricted somehow the A320 felt more roomy than on UL. The 5J flight crew (all female as is often the case) were very pleasant and had manners unlike some on UL. The annoying Cebu Pacific game is repetitive and the prize of a small pouch hardly anything to rave about. In contrast there is quite a good selection of reasonably priced snacks while the pre-ordering of hot meals has become quite popular. Cebu Pacific flights are popular and in my case ran almost on time which was a bonus.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

Cebu Pacific customer review

(United Kingdom)

I undertook 6 flights on Cebu Pacific in February 2015. On 5 out of the 6 flights were delayed and the common excuse was traffic issues at Manila. This while other airlines plying the same route were leaving on time without any delays. Cebu Pacific announce proudly on their website when you book that they have a 69.1% punctuality rate for February! Onboard seating is comfortable and service is good though I do wish they would stop playing those silly games which can be annoying if trying to sleep on a night flight. There doesn't seem to be a consistent set of rules regarding use of ipads during flight. Some of the flights it was announced that it was ok to use ipads/ tablets if in flight mode throughout the flight from pushback to landing. On other flights they weren't allowed to be used till at cruising altitude. Since Cebu Pacific took over Tiger Air for domestic flights in the Philippines there now is really only Cebu Pacific of Philippine Airlines and as a result a number of routes have been cut completely and fares increased significantly. Cebu Pacific announced no more fuel surcharges however the price of flights increased so customers pay the same or more. When booking online beware of the add on's such as insurance / seat selection etc which are automatically added and must be removed by passenger if not wanted. Overall Cebu Pacific have good modern aircraft and provide a decent service just allow extra time (3 hours) for delays which almost always occur.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Cebu Pacific customer review

(Canada)

Manila-Butuan/Manila-Cebu round trip: The price was really cheap but it fired me back with 3 hour delayed flight and overpriced meal (cup of water - 50 Pesos) seriously? From the airport the first checked in bag cost me 540Pesos (around $12) for only 15kilos which was really pricey for local travelers. The flight was not that smooth but the flight attendants were really polite. This flight is not recommended for travelers with international connecting flights on the same day. This is a really time consumable flight in exchange of lower price.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Cebu Pacific customer review

(Singapore)

I travelled with Cebu Pacific on 1 Feb 2015 from MNL-USU and on 3 Feb 2015 from USU-MNL in the afternoon and from MNL-SIN in the evening. I was worried after reading all the negative reviews about CP as it was my first time travelling with them and deliberately gave myself a long layover (about 5hrs) btw my return flight from USU and then to SIN on the same day. I pleasantly surprised when I travelled with them. I did a web check-in and got to the check-in counter 2hrs before flight time. Ground crew was friendly and polite. Flight left on time for MNL-USU and there was only a 15 min delay from MNL-SIN. Seats are typically what you find on a budget air. Didn't eat so can't comment on the food. Good thing CP is at Terminal 3 as I could eat do a massage and shop a bit during my layover. Would fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

Cebu Pacific customer review

(United Arab Emirates)

Dubai - Manila - CDO on 16 December. Flight was very basic food was poor minimal and overpriced. No inflight entertainment staff were correct but seemed more interested in chatting to each other. My seat was near the emergency exit so enough foot space but due the freezing air leaking through the door far from pleasant. Transit in Manila was ok although in Dubai we were advised by Cebu Pacific to collect and transport our luggage ourselves. Totally unnecessarily and did pressure our short transit time of 90 minutes. On departure at CDO a very friendly counter staff member gave us a some VIP treatment prepared all OWF papers of my wife managed to transit our luggage by Cebu Pacific itself because the very short transit time in Manila (from T3 TigerAir to T4 Cebu Pacific in 90minutes!) and gave us both seats in the front-row. The flight from Manila to Dubai was very bumpy and unpleasant so Cebu Pacific has it's pro's and cons.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes