Cebu Pacific

Cebu Pacific and their staff couldn't sink much lower. Arrived at MNL terminal 3 at 9 am for 10.55hrs flight, check in smooth, at around 09.40hrs announcement made that both the 1000hrs and 10.55hrs flights to Davao were delayed due to late arrival of turnaround aircraft! Stock announcement made for virtually every departure this day! I approached customer services who were not interested in providing any information, or assistance and it would appear to offer standard advise of just sit and wait. Was however advised by a manager that the flight would depart at 1200hrs. At 1200hrs no announcements made and staff were now advising that the flight would now depart at 1300hrs. At 1300hrs told 1400hrs, then 1435hrs. Finally boarded at 1500hrs but then sat aboard for another 30 minutes waiting for pushback. Finally arriving in DVO at 1755Hrs. Overall it would appear that customer Service staff are not interested in giving any constructive or accurate advise to passengers and will happily just say anything no matter how ludicrous, just to keep customers placated. At 1245hrs was told the flight had landed and was being serviced for departure. At 1300 this had changed to waiting for aircraft to land. Then at 1400hrs they blamed ATC saying no idea when it will land. Was even told the flight had been waiting to land for over 2 hours. Most airlines around the world are proud of their punctuality and strive to achieve the goal of customer satisfaction. Sadly Cebu Pacific don't know the meaning of this industry standard ethos and achieving an acceptable level of punctuality or customer satisfaction is completely unknown to them. Often proudly announcing on-time punctuality as low as 50-60% for the month. In a country which heavily relies on an airline network to service outlying islands, both the country and people of the Philippines deserve better than this debacle of an airline. Cannot score it 0/10 for that is the true score it deserves.

Cebu Pacific is no frills and no favours with leg room, but in my experience the aircraft are clean and they run a pretty professional show. Flights were pretty much on time, save for ATC delays on the return flight to ManilaOne bone to pick - I chose not to purchase checked baggage, relying on the 7kg cabin allowance. At the end of the online checkin for the ATR flight, I was "reminded" (for the first time) that the carry-on allowance was only 5kg on ATR aircraft! And then having checked in, it was too late to purchase checked baggage! I was ready to point out to check-in staff that the 5kg limit wasn't mentioned on the website, but they seemed to be still operating on the 7kg limit.

Cebu Pacific, Economy, MNL-SYD. On time takeoff. Very expensive food if not pre-booked. Seats are narrow with poor recline. Budget airline so price was ok, but not as cheap as they used to be. Not sure if I would use them again.

I wasn't really surprised at the 1-hour delay of my Manila to Cebu flight with Cebu Pacific, since it was out of Manila, but I was a bit disappointed at the lack of clear information provided. I booked the best seat in the plane and paid extra for it as there was no business class available. I'd say the extra 200 Php was worth it given that the plane was packed and the extra leg room was well-appreciated. The flight was alright and since they turned the airline into a "budget" airline there really wasn't much to it. It was a short flight so I didn't mind too much. Don't bother looking for more though as all domestic airlines and flights are "budget" versions now. I would choose this airline over the others again though.

Flight 5J-962 on Aug 4. Nothing much to say, the flight was on time, the price was cheap, the staff were nice. No food or drinks unless you are willing to pay for it. Good experience flying from point A to point B.

This is a no frills airline as you know. But you get what you paid for. The seats were not comfortable, during the 3 hours that we were in the air that's the time I slept, Secondly the FA's were very chatty (they were chatting loudly) and the plane was not clean. However, I still recommend because it was very cheap.

I have used this airline numerous times over the past couple of years and there is one thing you can almost always be sure of, your flight will be late (and I'm not counting delays caused by Manila air traffic control). Be prepared for cancelled flights (often at the last minute). My last flight (Manila to Cebu) was 90 minutes late due to 'a problem with the aircraft'. Tardiness apart, everything else was pretty much as one would expect from a no-frills airline. The staff were okay, check-in passable, the cabin was a little dirty with breadcrumbs on my seat.

SYD-MNL. Check in process looked like it was going to take a long time (huge line) but actually was very well run and took less than 20 minutes. Departed on time/arrived on time. I am 6ft3 and a very large build yet found the seat width and legroom (in the last 4 rows) very good and actually better than a lot of full service carriers. We did not pre-order any meals as they looked less than appealing but snacks were available and very reasonable prices. Great cabin crew always around if needed. Toilets kept clean and despite a full flight were never overcrowded. Very happy with this flight.

Flew MLA-BKK return then domestic flight MLA-CYN return. No late running on these journeys though I know it can happen. The usual pleasant helpful staff except in Bangkok. They operate from Terminal 3 in Manila which is also decent.

Our family of 18 adults and children were supposed to return to Manila on the last afternoon flight from Coron in early April. As expected the flight got delayed a few times until it was announced that it was cancelled. Someone told us that usually if late afternoon flights are delayed chances are they get cancelled as Coron's airport does not have runway lights at night. We got shuttled to a hotel in the town proper and we were given 4 rooms which we refused as there were at least 5 families. We negotiated to be transferred to another (better) hotel which fortunately had the required 5 rooms. While this was a harrowing experience for us we were fortunate that their staff listened and attended to our needs. Cancelled flights are a big inconvenience esp when you are travelling with small children. We probably will never fly Cebu Pacific anymore.