Cebu Pacific

✅ Verified Review | Hong Kong to Manila. Cebu Pacific doesn't have staff that properly handle passenger complaints and it has poor ground service. During boarding, a friend of mine was rudely told by a flight attendant not to stow his small carry on in the designated place below his front seat because an old lady in front put her bag below the seat. My friend tried to explain that he had very small room in the already cramped seating, but the flight attendant never offered to assist my friend nor assist the old lady in putting up her luggage to free up my friends legroom. The staff seem to have no proper training in handling customers especially with legitimate complaints as they shrug it off as 'just a very little problem'. After a cooling of heads and apologies were finally given, we were greeted with another 30 minute delay in baggage claim to end our Cebu Pacific experience. If you think the 25-100USD price difference is worth the risk of any or all the above mentioned happening to you, then go ahead and book. However, after several average (mostly delayed) flights with them before and this last terrible one, I would avoid this airline.

✅ Verified Review | The long and short of the "Cebu Pacific Experience" can be summed up into: 1) Massive delays 2) Rude and improperly trained staff and 3) Poor ground baggage claim service. This low cost carrier's delays used to be just their main problem during the previous years I've flown them. However, flight comfort, very poor in-flight staff training and their system for baggage claim in my most recent flight leads me to make this my last ever booking with them. The HKG-MNL flight I was on left almost an hour late. The flight attendants were very rude and did not offer any help to assist my friend whose legroom was taken by a bag that was placed by the passenger in front of him under the seat, nor did they offer any help to fix the situation to make both my 6'1 tall friend's legroom and putting the front passenger's bag in an overhead storage. As we arrived close to 40 minutes late in Manila, we aired our concern to the lead flight attendant after all passengers left only to be rudely said that it was (having my 6'1 friends legroom reduced by a blocking bag) as a very small deal. After apologies were finally made, we were then greeted by yet another 30-40 minute delay in our baggage claim. If the 25-75 dollar addition is not a big deal, I would really advise you avoid this airline than having one (or all in my case) of these deplorable instances happening to you. The saving that you get is, in my opinion and by many others I've read here, not worth the stress.

✅ Verified Review | Zamboanga to Cebu with Cebu Pacific. This airline is always delayed. It is delayed so often that they should just change all of the flight times to account for the delays. Additionally, their website is setup so that there are several extra charges added if you are not paying attention (food, insurance, donations). I would not recommend this airline unless you have all day to take a one hour flight.

✅ Verified Review | Manila to Sydney. You get exactly what you pay for. A horrible Check in experience, the flight was full so about 400+ people wanting to check in at the same time, however I only had hand luggage and had to queue with everyone regardless of checking in online and only having cabin baggage which is a painfully awful service to receive. Cebu Pacific has one class which is economy so the aircraft is like a bus with a 3x3x3 seat configuration, thinning at the back of the aircraft to 2x3x2 - the seats were very uncomfortable for an 8 hour flight! The cabin staff are distinctly average, with a really dated uniform and no IFE (which was expected). Overall I would use this airline again purely as the flight was ridiculously cheap in a sale. However this airline could learn a lot from their long haul competitors AirAsia X.

✅ Verified Review | Doha to Manila with Cebu Pacific. Nice budget airline from point to point. My first long haul flight on a no frill airline which didnt disappoint me. Its a unique 3x3x3 seat configuration A330 which normally is 2x4x2. No screen and entertainment, but I bring my own. The pre ordered meal wasn't great but for the price one could appreciate the same. Overall a pleasant flying experience and flying again in three months.

✅ Verified Review | Manila to Caticlan. I agree with many customers they said long time ago Cebu Pacific was a good airline, but nowadays more and more troubles. Our flight Manila to Caticlan DG 6241 was cancelled, said we'll get next DG 6243 flight 2hours later, but this one cancelled too - instead we got a 5.5 hrs later flight to Kalibo instead booked flight to Caticlan, which is more inconvenient for us to go to Boracay, and its a cheaper flight too. We reached the island at 11pm, half day holiday was lost. We wanted a refund amount, because flights to Kalibo are more cheaper, but the customer service wrote: Our flight disruption policy only includes, rebooking within 30 days without charges, full travel fund, or full refund. We cannot do both at the same time. And this seems to happens often. So they sell many more expensive flights at good day times, cancel and change this flights and if you have to take another (cheaper) flight the same day, you don't get a cash refund. This is an unfair customer treatment, even I would say an unjustified income for Cebu Pacific. I only can advise people, if they can afford, to take an even more expensive but hassel free flight with another company.

✅ Verified Review | Bangkok to Manila. FAs at Cebu Pacific are generally nice and smiling. However, during this flight, my husband ordered a warm meal that the FA advised to have a 20-minute-preparation time. Almost an hour later, nothing was served. When we followed up, the crew in fact forgot about it. She apologized and provided us a complimentary sandwich. Food is not good at all with Cebu Pacific, so better bring your own in the aircraft. The croissant sandwich was not a croissant but just a white bread shaped like a croissant and it was not worth the calorie or the price. But I like the aircraft for its staff who are often very nice.

Laoag to Manila with Cebu Pacific. Flight was late, so instead of a 6.05 pm departure the flight departed at 9.30 pm. This due to late arrival of the inbound aircraft. Laoag is a small airport with minimal facilities so the free McDonalds meal provided by ground staff was welcomed. ATR aircraft seemed brand new with a comfortable seat and clean cabin. Cabin crew were friendly but no catering offered on board. Couldn't work out if this was because we had been provided a meal at the airport or due to anticipated turbulence. No announcements from the flightdeck apart from requesting cabin crew to take their seats. Ramp disembarkment at Manila and quite a walk to the arrivals entrance in the rain. Each passenger was provided an umbrella upon leaving the aircraft which I thought was a good idea. Returned to staff at the arrivals building. All in all, although they need to improve their punctuality, it was a pleasant enough experience. Because I booked about a month in advance, the air fare was extremely good value and I would fly with them again.

Manila to Busuanga with Cebu Pacific. Twin prop aircraft. Massive delays. Poor communucation not telling customers about delay or how long. Flights eventually cancelled. This airline is really poor. I wouldn't recommend Cebu Pacific. Will pay a little more for less stress and to know I will get where I need to at the time I need to. Seat comfort in the end was woeful.

✅ Verified Review | Manila to General Santos, unfortunately, I travelled 6 times with Cebu Pacific this summer and all flights have been almost 4 hours late. No apologies and no action from the airline. Today, the flight time was meant to be 10.00am and no one can tell us how long will be waiting time. They told us the plane will be ready at 11.25, now already telling us that it is expected to reach the terminal at 12.45.