Cebu Pacific

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 301 reviews
4/10
3 star Skytrax Rating
Filter Reviews by :
Show
na

Cebu Pacific customer review

(United States)

MNL-USU-MNL. Our flight to USU was an hour late. Boarding was unbelievably disorganized. At one point staff just left and let everybody sort of do their own thing. On our way back to Manila our flight was 3 hrs delayed with no particular reason. Id rather pay extra in exchange for better service.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Cebu Pacific customer review

(Saudi Arabia)

MNL-PEK-MNL flights were both on time. Staff friendly and attentive to every need. As it is a budget airline food is available for a cost but not really a problem. Very good value for money and would continue using them.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

Cebu Pacific customer review

(United Kingdom)

Dumaguete-Manila return. No problem flying from Dumaguete but the flight back from Manila to Dumaguete on the same day diverted due to low visibility. Flight diverted to Cebu for onward flight to Manila. We were told we could fly back the next morning from Manila and they were not responsible for our accommodation. If we did not want to go back to Manila we could get off at Mactan airport and we would have to make our way to Dumaguete at our expense. We ended up hiring a taxi to Bato that evening so we did not have to stay overnight in Cebu.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Cebu Pacific customer review

(Philippines)

Now sat in Manila awaiting a flight to Singapore. Of course it has just been announced that it will be delayed plus the previous flight and just about every outbound flight tonight. Weather is fine and skies clear? My connecting flight from Dumagute was also delayed tonight and a flight home from Bangkok last Tuesday delayed. No way to complain to Cebu Pacific or would they care less.
Seat TypeEconomy Class
Value For Money 12345
no
3/10

Cebu Pacific customer review

(Philippines)

We booked 6 months ago Manila-Caticlan flights were not cheap. It took us 1 hour at check-in because ground staff were busy explaining to other passengers why they had to pay extra for luggage. Our first experience of an airline doing body weight check. On our return we got an SMS the night before that our flight was cancelled. Explanation was vague. Rebooked on their Kalibo flight at 7.40pm had to travel by van for another 1.5 hrs to Kalibo upon check-in told our flight was delayed to 10.45pm! It seems flight cancellations are a regular occurrence.
Seat TypeEconomy Class
Value For Money 12345
no
6/10

Cebu Pacific customer review

(United Kingdom)

Have made numerous Cebu Pacific flights throughout Asia within the Philippines flights are generally good value for money but strict on baggage allowance. Found at BKK staff standing on edges of baggage scales adding between 2-5kg to actual weight of baggage so allowing them to claim excess baggage fees. My last flight from UK was weighed for internal UK flight at 23kg this was the same for my international flight from UK to Manila but for my internal flight from Manila to Cebu my baggage had suddenly gained 5.5kg in weight to 28.5kg - so excess baggage fees charged!
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Cebu Pacific customer review

(United Kingdom)

BKK-MNL. I was satisfied with the level of service provided given that the price was considerably cheaper than other operators on the route. The flight time may be off putting for some departing BKK at 00.40 and arriving at 04.30. The flight was late on the date I travelled. I also used Cebu Pacific on a number of internal flights in the Philippines. I was impressed with all of them. Most were on time the staff pleasant and legroom adequate.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Cebu Pacific customer review

(United Kingdom)

A regular flyer between MNL and PVG-KIK. Check-in can be a little chaotic at NIAA. Aircraft fleet is very new mixture of A319/320. Flights often leave late from MNL but arrive early at their destination. I take an average of 10 flights a year and find them value for money compared to the national carriers.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Cebu Pacific customer review

(United States)

Manila to Cagayan de Oro City. Bought 2 round trip tickets with prepaid baggage allowance. Lines to check-in disorganized check-in counter employees unfamiliar with luggage rules Ended up paying for 2 one way ticket bound for Cagayn de Oro due to one luggage that we were going to pay for in the first place but was told that we didn't have to so we missed the plane. Took almost an hour to fall in line to pay for the luggage fee no one to help expedite in order to be on time to board. As often as we go back to the Philippines for a visit we will avoid taking Cebu Pacific.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Cebu Pacific customer review

(Singapore)

SIN-MNL-SIN SIN-CEB-SIN MNL-DVO-MNL. Flew with them a lot of times no real complaints and since I always take the midnight flights everyone is asleep so it is not really a problem. Check-in staff at Cebu did not seem to know what they were doing and held us for 20 mins while other passengers took less than 10 mins. Early flight departure from Davao to Manila found the airport chaotic (they just opened) but it is not really the airline's fault. Flights were smooth except for short turbulence. Check-in at Manila was quick.
Seat TypeEconomy Class
Value For Money 12345
yes