Cebu Pacific

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 301 reviews
4/10
3 star Skytrax Rating
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9/10

Cebu Pacific customer review

(Philippines)

MNL-CEB / CEB-MNL - Flight was on time it was pleasant nothing really special but generally OK. However we experienced a bit of inconvenience as the line for the check in counter at the terminal 3 in Manila was strangely slow. It might be due to the passenger volume but they could have done better service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Cebu Pacific customer review

(Switzerland)

Very efficient and professional. All flights on time plenty of leg space for decent additional fee friendly staff.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Cebu Pacific customer review

(Iceland)

HKG-MNL-HKG - first leg was during the busy Christmas period (flight was Dec 24). Excellent check-in experience in HKG. HKG has a well earned reputation as one of the best airports in the world. I love the fact that you can do web check-in with Cebu. It helps when you get to the airport and puts them above some other low cost airlines. Busy flight to MNL but flight on time and in-flight staff are excellent as I've experienced in the past with Cebu. Quick baggage delivery in MNL and terminal 3 is by far the best in MNL. Love the all over free wifi as in HKG. However the experience there during the return to HKG was not quite the same. Cebu staff managed to give us the wrong boarding card which we discovered after going through security (and the associated payment of airport fees). It got fixed but it was the first time I've ever experienced this sort of thing. Made for a stressful departure out of MNL. Better look closely at your boarding pass when flying Cebu. Inflight to HKG was exactly the same as before. Again a very busy flight but friendly in-flight staff and plenty of smiles. While you definitely get what you pay for and Cebu is a low cost option I wouldn't hesitate to fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

Cebu Pacific customer review

(Philippines)

Flight from MNL-HKG then HKG-MNL. Check in was fast. The plane was clean but the other equipment was broken. Flight attendants were very friendly. They have in-flight games for entertainment that made passengers happy. A great budget airline all in all a good flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Cebu Pacific customer review

(Australia)

My wife and I have just completed 6 flights with Cebu Pacific around the Philippines over the past month. Our plane was never delayed (more often leaving and arriving early) for shortish flights seats are comfortable enough. I would fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Cebu Pacific customer review

(Canada)

Flew first time with them from Manila to Hong Kong. Price was cheaper than competitor. Fight was 4.40 pm and it left 5 minutes early however due to heavy traffic flight didn't take off until 30 mins late. Bought food at time of booking. Hot food not so good but it was cheap. Lots of leg room since I got emergency exit seat. Seat cannot be adjusted backwards. Staff seemed to be efficient. No problems with this airline and will use them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

Cebu Pacific customer review

(Canada)

Flown Manila-Naga route several times in the last month. All in all we found it to be barely average. The focus is not on customer satisfaction and I would only fly with them again if I had no other choice.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Cebu Pacific customer review

(Singapore)

Flight from SIN-Manila. Very bad experience my wife had to suffer a 17 hour delay before the plane left Singapore and no proper explanations given. She had to board and disembark from the plane twice due to 'technical problems' and when a replacement plane finally flew in it was delayed again due to staff 'forgetting' to get landing clearance from Manila Airport. All in all a very bad experience and we won't be flying with Cebu Pacific again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Cebu Pacific customer review

(United Kingdom)

BKK-MNL-BKK. Check-in in both BKK and MNL was efficient. NAIA-3 very quick. I usually buy the 20kg Baggage Allowance just to avoid the hassle. Both flights were on time even late in the day but arrival into BKK was delayed because the pilot parked incorrectly and had to be pushed back to the correct position... Cabin Service was fine but the flights were quieter than usual I think because many passengers (me included) are flying Tiger from Clark to BKK because in some cases it's half the price of Cebu Pacific who are not significantly cheaper than Philippine Airlines on some routes. I've been looking at prices over the next few months and Cebu Pacific need to be more competitive if they want to fill their planes like they did a few years back.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Cebu Pacific customer review

(Philippines)

Cebu and Singapore last month September to watch the F1 Night Race. Both flights heading towards and returning from Singapore were on time. Both also arrived at least 25 minutes ahead of schedule. Sat in premium seats up front (row 1) so leg room was definitely not a problem. Arrived in the Budget Terminal but one of the first to leave through Terminal 2 after the Budget Terminal's closure. I just wish they use the tube in Cebu when boarding. Some people tend to forget that 5J is a budget carrier hence buying everything on board the new Hot Meals being offered actually was pretty good a bit expensive but pretty tasty. Really made the cabin smell good. Only suggestion is that they could provide passengers with food trays so things don't get messy or the mess could be kept in the tray since 5J tables are pretty flimsy. Just remember to Bring a good inflight kit (Bedroom/Hotel Slippers Blanket Neck Pillow Eye shades ear plugs headset fully charged iPad and MP3 Player thick socks lip balm and probably something good to eat). All in all a pretty great experience. Cebu - Singapore flights with 5J have always been traditionally on-time.
Seat TypeEconomy Class
Value For Money 12345
yes