Cathay Pacific Airways

Not Verified | I was a big fan of Cathay before, had flew them pre-Covid all the time. Was a good airline. But now it was somehow a terrible experience. The seats are good, I’m short so the legroom is good. Nothing much to say but the cleanliness is a bit unacceptable. I had a need to do gaming through the flight. I successfully ran through the game through the in-flight WiFi so I will give them 4 stars. The food wasn’t terrible compared to other’s reviews. However, the ground service or the flight time slot itself, is unacceptable.

✅ Trip Verified | Despite the age of the plane, the refreshed economy interior was a big upgrade despite its 10 abreast layout. For someone that is relatively compact, the seat felt perfect and the usable seat width doesn't feel too bad. The only complaint is the unresponsive IFE screen. The seat phone tray is genius and the folded tray table is the best. The cabin crew were were able to move meals around the trolleys between cabins and all options were available. The only issue with the IFE is that the touch screen technology is old and the screen was sometimes completely unresponsive or hanged and you had to be patient for it to reload. On my return flight, it seemed to be slightly better.

✅ Trip Verified |  I flew with Cathay from Hong Kong to Tokyo. The ticket cost about 7000 HKD. The seat was nice, but could be better. The crew were really professional. The meal was pretty nice. I flew in the morning and there was a choice of a western or local breakfast. I decided to choose the local one because I wanted to try something new from Cathay. The sauce in the stir-fried noodles was quite flavourful. The noodles were a bit dry but I thought it was a pleasant experience. The ife had some trendy movies. Overall I would recommend flying with Cathay.

✅ Trip Verified | The flight took off on time and the on board service was on point. Nice infotainment system and good food.

✅ Trip Verified | Never received such bad service from Cathy Pacific. It was extremely hot day, I pressed the assistance button for a flight attendant or a glass of water, but no flight attendant showed up for 15 minutes. Finally, I asked the flight attendant for a glass of water, and she told me, she will be serving meals very soon, and finally, the water was served after about 15 minutes. After an hour, I requested a glass of water again from the same person. She again didn't serve for 20 minutes. So after about 30 minutes, I had to ask another flight attendant for a glass of water. Basically waited twice over 30 minutes just to get a glass of water. Worst service I have had from Cathay Pacific.

✅ Trip Verified | Worst Airline I’ve flown with economy seat. Seated in front of the toilet, last row and given the last option. I requested for window or aisle and not in front of the toilet but was given the worst seat I ever had ever since i traveled to anywhere. Staff are unfriendly and one of the worst meal from Hong Kong to Narita. Crew at the back are very loud before take Off. They need to have a serious customer service training. Seats are worn out.

✅ Trip Verified | This review is for the outbound and inbound flights between Hong Kong and Singapore. First time on board CX A350. Outbound I was supposed to sit in economy, but a lady requested to swap seats with me, so I got to sit in premium economy! Very impressed with the seat features and spaciousness. Noise cancelling headset from J class was offered. 3 meal choices, metal cutlery, Hagan Daaz ice cream etc. Very good IFE full of movies and music. Service is good and food was delicious too. Inbound I sat in economy. A man in front of me requested to be off loaded to deal with a sudden family emergency. The crew handled it very smoothly and without fuss. It caused a slight delay, but we still managed to arrive a little ahead of time. Seat pitch in economy is very good, with 3 3 3 across. Excellent design of one tray for food, another "tray" under the IFE to hold drinks and media devices. USD port is nearby too. Each seat also comes with own power outlet. 2 choice of meals, also served with metal cutlery. All in all, I am honestly quite impressed with CX now. For many years I have avoided them because of the past experience. So glad to see they are catching up with the fast changing world.

Not Verified | Before COVID, Cathay Pacific used to be my favourite airline so I was so looking forward to flying with them again as they are known to now be trying to get back to normal. However, while the cabin crews and flight crews did a fabulous job, the food was simply awful. In fact, I would go so far as to say its the worst airline food I have ever had in my 40 years of flying, both short and long haul. Otherwise, to be fair, flights were punctual and in-flight entertainment very good. However, sorry Cathay, but I could not face such awful food again and am forced to switch to Japan Airlines, Singapore Airlines, or Emirates from Australia to Europe.

✅ Trip Verified | I actually made four long-haul flights on Cathay this trip. Overall, the standard was solid four-star, rather than five. The food and drink were acceptable, if unexciting, and the seats were comfortable. But the absence of any sort of privacy screens was surprising and felt dated. All the flight attendants were extraordinarily prompt at responding to requests for service and appeared willing. I had two main issues. On the flight from Auckland to Hong Kong (11-1/2 hours, 38 seats in business, I think) there was no Champagne available after takeoff. A flight attendant told me they had only loaded three bottles, which ran out on the ground. The flight was late into Hong Kong, so I was transferred to a later flight on which I was assigned (without warning or apology) a middle seat, instead of the window I'd reserved. The absence of any privacy screen meant I spent a rather intimate 13+ hours with a stranger. He was a nice chap, but if I want a blind date, I'll go online rather than on an aircraft. I paid £5,000+ for business because I wanted Champane and privacy, so I am not too happy. Anyways, I've asked for a partial refund and was going to await a response from Cathay before posting. But Cathay has just responded: "A member of our Customer Care team will review your case and respond in approximately six weeks’ time." Oh well.

✅ Trip Verified | Very disappointed after having flown Cathay Pacific previously with good experiences. My flight out of SFO on April 30, 2023 was uneventful except the Stewardesses made the flight miserable by serving the meals and disappearing for 2 hours. You couldn't get up to use the restroom and they were not attentive, checking on the passengers. The worst part was that the bathroom was dirty, and there was no toilet paper or paper towels. Flew home on JAL, had excellent service and clean facilities with normal size restroom.