Cathay Pacific Airways

✅ Trip Verified | I had very high expectations when I flew Cathay Pacific to Hong Kong from Bangkok. However, the airline rates way below my expectations. I genuinely thought I was walking in one of the best airlines in the world, but instead I walked in an old plane, with lazy crew service. I didn’t appreciate and neither enjoyed my journey with them.

Not Verified | Plane clean and on time. Ran out of water after row 45 economy. It’s a short flight so bring back water in seat pockets of you can’t cope. No coffee, tea or drinks for anyone.

✅ Trip Verified | Compared to economy class, the price of premium economy is outrageous, given the fact that the width of the seats is practically identical, the meals are identical, but better served. Even with a half empty flight, I could not use the next seat to lie down, as armrests are fixed. Since C class toilets are out of limits, the distance to the Y toilets is quite large There is no access to the business class lounge. Distance between seats is much better, that is sure and the screen somewhat wider, there is a separate check-in but the positive aspects stop there. To quality this economy premium as outstanding is exaggerated, but it is a wonderful cashcow for CX.

✅ Trip Verified | Checkin, security check an immigration at Xiamen Airport swift, although not very friendly. Contract lounge large, with decent F&B choices. Boarding for both flights well organized. Both flights with good F&B offerings and service and on time. IFE very good. The big letdown was again the lack of frequent flyer points for members of other One lWorld airlines besides Asia Miles. There was not even a fare bookable in economy which attracts frequent flyer points. I fly frequently within the OneWord alliance, and no other carrier has this practice. I will therefore stick to the other members of Oneworld in the future.

✅ Trip Verified | Me and my wife had a flight from Cebu to Oslo via Hong Kong / Zurich. I made the booking as 1 booking for the both of us but still they seated us at different seats on all 3 flights. I could understand if it was 1 of the flights and that it was some strange reason we couldn't sit together at that flight. But to do that for all 3 flights and separating a family for a such long flight. tried speak with both the check in people and the people at the boarding and they just said it was nothing they could do.

✅ Trip Verified | I am posting this on behalf of my traveling companion, who experienced Cathay Pacific’s baggage claim process. Their approach to handling claims is frustrating, lacks transparency, and shifts responsibility onto passengers. On January 27, 2025, she flew on CX561 from Osaka Kansai to Hong Kong and discovered that her checked baggage was damaged upon arrival. Due to traveling with children, she was unable to report it immediately at the airport but submitted her claim within CX’s 7-day policy window. Initially, CX refused to acknowledge the claim, stating it should have been reported at the airport. After multiple follow-ups, they finally accepted it but continued to delay resolution. They insisted on a purchase receipt, despite the luggage being a trade-in with no direct receipt available. CX based their offer on a depreciated “trade-in” value instead of a fair replacement cost. Depreciation was applied without explanation, and CX failed to clarify their calculation method. It appears CX lowballs compensation offers, hoping passengers will accept without question. When my companion first submitted the claim, no ID or Letter of Authorization (LOA) was required—which made sense, since she was handling it personally. However, after I followed up on her behalf, CX suddenly required an LOA and ID—but only after I requested an escalation. Instead of fairly assessing the claim, CX made the passenger do all the work. CX should have its own reference pricing for standard luggage brands instead of making customers research on their own. Despite multiple attempts to settle this fairly, CX has failed to provide a transparent resolution.

✅ Trip Verified | Check in in Bangkok swift and friendly, lounges and boarding in Bangkok and Hong Kong always top notch. Service and catering on both flights good. What annoys me with flying economy on CX is their unwillingness to credit any Avios in non CX One World programs. I was willing to pay a higher fare to get my points, but there isn’t any which credits points in Economy. That is the reason to make me think twice to fly Cathay again in Y in the future.

✅ Trip Verified | Cathay no longer allows passengers who wish to pay to upgrade from Economy to Business at the airport. Instead, bookings have to be cancelled and whole new bookings made - a cumbersome and off-putting process. This is commercially foolish by Cathay.

✅ Trip Verified | Absolutely the worst airline travel experience ever. I have been flying to the Philippines just about every year since 1989. On December 6, 2024, I purchased a return ticket from Cathay Pacific from Vancouver to Manila, departing on January 31 and returning on May 28. At YVR check-in, I was advised by the Cathay floor manager that she would not issue me a boarding pass for the Hong Kong to Manila segment. She noted that my return date was more than 30 days away. I was offered no assistance and was left there scratching my head. Why would an airline sell me an unusable ticket? In order to get my boarding pass, I had to purchase a one-way ticket on my laptop from Manila to Hong Kong for February 26. Since 1989, I have always done the same procedure at Philippine Immigration—before reaching the 30-day limit, I purchase a visa waiver, which allows me a 59-day stay, followed by additional two-month extensions. My E-Travel approval included my departure on January 31 and return on May 28, with details stating: "Proceed to Immigration." Canadian passport holders are visa-exempt, are they not?

✅ Trip Verified | I recently took two flights, both of which provided a great experience: First flight No. CX987 from Chengdu to Hong Kong on an A330-300 (Economy Class) It was a very comfortable flight, the cabin crew was outstanding, and the food was good. Second Flight No.CX738 from Dubai to Hong Kong on a Boeing B777-300ER (Premium economy class). This flight exceeded all expectations! It was incredibly comfortable, and the cabin crew was exceptional - friendly, helpful, and truly dedicated. The service on the ground and onboard was fantastic, making the trip smooth. The ample legroom allowed me to stretch out and relax, while the wider seats, extra recline, and adjustable headrests provided the perfect setting for a good night’s sleep. The food was delicious, offering a variety and flavour that made the experience wonderful. I would like to thank Mr. Philip from the Philippines, whose outstanding service left a lasting impression. This was a wonderful trip that I will never forget.