Cathay Pacific Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1443 reviews
7/10
5 star Skytrax Rating
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7/10

Cathay Pacific Airways customer review

(United Kingdom)

The last leg of my 4 flights (LHR-AKL via Hong Kong return) for those of you that have been following me. Really just the same comments. The new business class seat on the 777 is brilliant and very much ahead of other airlines especially with the 1x2x1 seating. Great comfort storage and privacy also great to have two biz cabins one with only 2 rows in (always get that one if you can). However the service on the ground and in the air still seems just 'OK' and leaves me pondering on how they maintain their 5* rating. Food was very good but lack of service in the cabin makes me think that I will always only fly them again for a very good price and the seat so long as I can get the window one. Other Middle East and Far East airlines offer a better overall product for a premium passenger.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Cathay Pacific Airways customer review

(United States)

Recently completed a round trip on SFO-HKG-MAA sector in Premium Economy. Outbound was on 777 and return on 747. Outbound we managed to get front row seats which were extremely comfortable roomy. Return we had two seats in the front and two in back but we swapped with fellow passengers so all four of us sat in the last row. The front row seats had much less room than 777. If you want front row seats make sure you get the side rows and not the center. In 777 it makes no difference as there is a ton of room in both center and side row seats. Food is not bad for Indian vegetarian. Toiletry bag is of inferior quality compared to Emirates Economy and SQ economy. CX offers the shortest connection to MAA from west coast. Flying time of roughly 13 hours to HKG and 12 hours return to SFO. HKG to MAA and return is roughly 5 hours. Service is pretty decent although SQ rates higher IMHO. Premium Economy is worth if you get front row seats otherwise not sure unless you are unable to fit comfortably in Economy seats.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Cathay Pacific Airways customer review

(United Kingdom)

BKK-HKG. Took the 1.20am Thursday July 26 CX706 red-eye from BKK-HKG. Plane took off about 2am. I took a chance and didn't bother to book the emergency exit seat and it paid off as there was plenty of room for me to lay out across the 3 seats in the centre section. Plane had the new economy seating and much more comfortable than the old shell seats. Leg room much better than the hopeless alternative on Thai Air. Staff as usual helpful and attentive. Silly little snack packs provided but at that time of the morning not too bothered. Overall pleasant flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes