Cathay Pacific Airways

✅ Trip Verified | The cabin crews seem sad but they are helpful and trying to serve the passengers. I got penne pasta for the only meal I had in my flight and it was great, and they still serve Haagen-Dazs ice cream. I understand the airline and cabin crew are having a difficult time now, but I hope next time when I fly Cathay again I will see more smiles from the cabin crews face. It means a lot to the passenger.

Not Verified | I'd heard only good things about Cathay and hadn't flown them for years. Apart from trip back to Canada I won't fly them again. Check in folks in Toronto were great but flight attendants were virtually none-existent during the 14.5 hour flight. Seats felt tight, food was just OK but the kicker was the disregard for cleanliness in the toilets. They were disgusting. Sinks didn't drain, toilet seats were wet and filthy and my shoes stuck to the floor. Flight itself was smooth and on time. Cabin presence needs to be improved.

✅ Trip Verified | It was my first flight with Cathay and also with A350-1000 and that's why I chose this flight. The company changed my seat from 17A to 17K, which I was disappointed about, as I prefer a window seat. Finally seat 17A was available and the staff was accommodating and allowed me to sit in seat 17A. The staff was very pleasant and accommodating. The food was excellent. Entertainment is very good. The flight was smooth and we landed on time.

✅ Trip Verified | As a Marco Polo member for many years I have never experienced such service from Cathay before. As frequent flyer this is the worst ever situation that happened, frankly it's just a minor request. I just wanted a cup of hot water after many hours of Flying, the male staff refused my request replying that he was too busy. Inside I was fuming but didn't want to make a scene on flight so returned to my seat without anything.

✅ Trip Verified | Overall it was a great experience. Being one of the most popular destination from Hong Kong, there were more people lining up at the check in counters at the Hong Kong International Airport as expected, but it was not chaotic. I was able to get my boarding pass with a waiting time of about half an hour. The ride was overall pleasant with no major issues. The cabin crew served us meal once and it was satisfactory. I also managed to sleep for 2 hours with no disturbance. The flight landed Tokyo as scheduled. Overall it was a satisfactory flight.

✅ Trip Verified | Delay of 2 hours in HKG caused by operational reasons. Disappointed with service on board. Meal choice from Menu not available. During the flight except dinner and breakfast was no one time asked by the staff if anything is needed. Staff just passing by quickly not even react when waving hand. You get economy service for a business price. Only good think is the big business seat. No service besides that. Entertainment touch screen problem changing Menus by itself.

✅ Trip Verified | The flight was about 60% occupied. The economy class seats are just alright, about the same as other airlines. The entertainment is nice, screen is large. Plenty of movies/shows and documentaries. The cabin crew are responsive and quick to approach me when I pressed the bell for help. Meals are pretty good. I also bought the WiFi which cost $20 US dollars for the 2hr 40 mins flight. The service quality is about the same pre-pandemic. All in all, I'm satisfied with the trip overall.

✅ Trip Verified | Cathay Pacific's Premium Economy left much to be desired - cabin crew were not attentive to passengers' needs. After serving the first meal, cabin crew disappeared for the next 6 or so hours of the long flight from Vancouver to Hong Kong. No special drinks were offered to Premium Economy passengers, and only standard snacks - chocolate bars, granola bars, peanuts, etc. were offered upon request. The Boeing 777-300 ER cabin is particularly noisy, seems it is due to noisy ceiling fans. It was a fully booked flight, and cabin crew were clearly overwhelmed by the number of passengers on board. The aisles are very narrow on the Boeing 777 aircraft, since Cathay is now cramming 10 across seating in economy, so passengers can easily be run over and injured by meal and beverage carts. Overall, it was a very disappointing experience with Cathay - it is not the premium airline it used to be, and from what I've experienced, it may never be.

✅ Trip Verified | Flew on Dec 27 2022 from Toronto to Sydney to attend a wedding of my nephew. My wife's bag didn't arrive, and Cathay couldn't locate it. A friend of us works in Melbourne airport located the bag in Honk Kong a week after our arrival. It took them another week to get to Sydney. We never got the bag in Australia until we left on Jan 20 2023. The whole vacation got ruined, couldn't reach out to any help line number provided for us. We were left with zero help. The bag finally arrived to our address in Canada on Jan 27 2023! Exactly after one month lost between airports. Cathey Pacific didn't call or provide apology or a compensation according to the rules of the IATA! Nothing at all, we had to scrap our return tickets, buy a new one with Air Canada. Would never fly with them again.

✅ Trip Verified | Cathay Pacific had gotten worse after the pandemic. This is the first time after 3 years i flew with them. Bad and rude service from the stewardess. Airplane food taste is bland from the main dish and I can only eat the bread and butter and fruits. I bought a new suitcase just to see it extensively damaged upon my return flight. Any effort to make a claim to Cathay. They completely ignore my emails, calls and direct contact. From direct contact, they will say to follow up on this, but still 2 weeks later still no update.