Cathay Pacific Airways

✅ Trip Verified | This review is for the outbound and inbound flights between Hong Kong and Singapore. First time on board CX A350. Outbound I was supposed to sit in economy, but a lady requested to swap seats with me, so I got to sit in premium economy! Very impressed with the seat features and spaciousness. Noise cancelling headset from J class was offered. 3 meal choices, metal cutlery, Hagan Daaz ice cream etc. Very good IFE full of movies and music. Service is good and food was delicious too. Inbound I sat in economy. A man in front of me requested to be off loaded to deal with a sudden family emergency. The crew handled it very smoothly and without fuss. It caused a slight delay, but we still managed to arrive a little ahead of time. Seat pitch in economy is very good, with 3 3 3 across. Excellent design of one tray for food, another "tray" under the IFE to hold drinks and media devices. USD port is nearby too. Each seat also comes with own power outlet. 2 choice of meals, also served with metal cutlery. All in all, I am honestly quite impressed with CX now. For many years I have avoided them because of the past experience. So glad to see they are catching up with the fast changing world.

Not Verified | Before COVID, Cathay Pacific used to be my favourite airline so I was so looking forward to flying with them again as they are known to now be trying to get back to normal. However, while the cabin crews and flight crews did a fabulous job, the food was simply awful. In fact, I would go so far as to say its the worst airline food I have ever had in my 40 years of flying, both short and long haul. Otherwise, to be fair, flights were punctual and in-flight entertainment very good. However, sorry Cathay, but I could not face such awful food again and am forced to switch to Japan Airlines, Singapore Airlines, or Emirates from Australia to Europe.

✅ Trip Verified | I actually made four long-haul flights on Cathay this trip. Overall, the standard was solid four-star, rather than five. The food and drink were acceptable, if unexciting, and the seats were comfortable. But the absence of any sort of privacy screens was surprising and felt dated. All the flight attendants were extraordinarily prompt at responding to requests for service and appeared willing. I had two main issues. On the flight from Auckland to Hong Kong (11-1/2 hours, 38 seats in business, I think) there was no Champagne available after takeoff. A flight attendant told me they had only loaded three bottles, which ran out on the ground. The flight was late into Hong Kong, so I was transferred to a later flight on which I was assigned (without warning or apology) a middle seat, instead of the window I'd reserved. The absence of any privacy screen meant I spent a rather intimate 13+ hours with a stranger. He was a nice chap, but if I want a blind date, I'll go online rather than on an aircraft. I paid £5,000+ for business because I wanted Champane and privacy, so I am not too happy. Anyways, I've asked for a partial refund and was going to await a response from Cathay before posting. But Cathay has just responded: "A member of our Customer Care team will review your case and respond in approximately six weeks’ time." Oh well.

✅ Trip Verified | Very disappointed after having flown Cathay Pacific previously with good experiences. My flight out of SFO on April 30, 2023 was uneventful except the Stewardesses made the flight miserable by serving the meals and disappearing for 2 hours. You couldn't get up to use the restroom and they were not attentive, checking on the passengers. The worst part was that the bathroom was dirty, and there was no toilet paper or paper towels. Flew home on JAL, had excellent service and clean facilities with normal size restroom.

✅ Trip Verified | Food offerings at Seoul Asiana lounge rather poor, the wing lounge at Hong Kong airport much better. Food ex Seoul was good, ex HKK rather mediocre. Service seats and entertainment system excellent.

✅ Trip Verified | Check in and security check at BKK airport swift, CX lounge in Bangkok and Hong Kong very pleasant as always. Aircraft, seat comfort and service topnotch. What really spoiled those flights was the really poor catering. On both flights, the food was poor in quality and presentation. I did not see the Y class menu, but it looked like average economy class food on China. An example were the what the menu pompously called “a variety of cereals”, when I asked what the choices were, I was handed a small box of Kellogg’s cornflakes. So there was no variety. The same applies to wine. There is no more choice, just one white or one red, which were both dreadful. I was always very fond of CX, but this was just awful catering.

✅ Trip Verified | Both flights were very pleasant, both departed a few minutes early and arrived early. The B777-300 was the version with 10 across seating and extra rows added. I was surprised I did not find much difference with the older models. I am of average height and weight and leg room/seat width were perfectly acceptable for short haul. But I would not be keen to spend an overnight flight on these seats. Service was very good and attentive. The meals tasty and plentiful. Lots of different types of IFE programming. The only problem that seems now common with most airlines is that the price for this route has skyrocketed by about 50% since January!

✅ Trip Verified | I had high expectations but it is a true disappointment. The flight delayed, the cabin was not clean. The flight attendant were tired and demotivated. No accessories like eye blinds, earplugs. My food was terrible and seats were very uncomfortable.

✅ Trip Verified | They don't serve bottled waters on the plane. I took Cathay years ago and the service was exceptional, legroom was great. Now if you are on economy, the legroom is tiny. They squeeze an unhealthy amount of people on the plane and expect people to check their carry on as they have now run out of space. My tray table was not clean and their crew looked exhausted. They did not respond to the call bell throughout the flight. Pillows and blankets were provided upon request.

Not Verified | Cathay’s economy class offering has really gone down hill. On the packed flight from Hong Kong to Sydney, the toilets were in a disgusting state from early in the flight. The chief flight attendant gave the wrong information to passengers - that only one Australian customs/immigration form was needed per family (instead of one form per passenger). And when the plane had arrived in Sydney, and all the passengers were waiting for their bags, a series of announcements were made to say that all the bags were still inside the plane’s hold, and the airline did not know when they would be released. Our bags came out within an hour, but were among the early ones.