Cathay Pacific Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1130 reviews
7/10
5 star Skytrax Rating
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9/10

"very relaxing flight"

(United States)

Trip Verified | New York to Hong Kong, a very relaxing flight. Check in was a breeze though boarding was a crowded affair at a gate where space was cramped. Flight attendants were efficient, courteous, and warm. The angled lie flat herring boned patterned 1-2-1 seating offered ample space, comfort and privacy - I had a window seat. A huge collection of films. A fine collection of wines and spirits, food menu mostly with a Chinese flavor. At the galley a spread of snacks. Hot towels were distributed several times during the flight and toilets were kept tidy. The amenities kit was basic and have not changed in years.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteNew York to Hong Kong
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"plenty room of improvement"

(Malaysia)

Trip Verified | Beijing to Hong Kong. A330-300 flight was near full. Cabin crew at aircraft door welcome passengers. This aircraft is fitted with the new IFE which offer wide selection of movies and music. Breakfast was served, the quality is slightly better than some other airlines in China, but plenty room of improvement. They have seemingly has reduced the portion on the meal tray. In flight service was efficient.
AircraftA330-300
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBeijing to Hong Kong
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"kind and very helpful manner"

(United Arab Emirates)

Trip Verified | Dubai to Bahrain trip booked for later in October 2018. It has been quite some time since I have spoken to a customer service agent with much ease, and to be responded to in the kind and very helpful manner as she did was refreshing. My matter was resolved respectfully.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDubai to Bahrain
Date FlownNovember 2017
Value For Money 12345
yes
8/10

"flight was enjoyable"

(Malaysia)

Trip Verified | Seoul Incheon to Hong Kong in November 2017. Seoul Airport check in is convenient. A330-300 was deployed for this route. The flight announcement was made in English and Korean. This aircraft comes with the newer generation of CX studio. In flight entertainment with a wide selection of movies and songs are available and the 3D flight map. Breakfast was served followed by hot beverages. The standard of the in flight catering is slightly better in view of the catering was uploaded from Seoul. The flight was enjoyable. A big applause to the dedicated cabin crew.
AircraftA330-300
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSeoul Incheon to Hong Kong
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"seats are ridiculous tight"

(Singapore)

Trip Verified | Hong Kong to Ho Chi Minh City. 3-4-3 seat layout in economy class is too much, the seats are ridiculous tight. I must say the food is below the industry average. I will try to avoid this airline, even though I have flown Cathay for few years
AircraftBoeing 777-300ER
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteHong Kong to Ho Chi Minh City
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"catering above average"

(Malaysia)

Trip Verified | Hong Kong to Shanghai Pudong in October 2017. Having arrived from Kota Kinabalu on Cathay Dragon, I was informed my flight KA896 to Shanghai Pudong had been cancelled. A new flight had been arranged for me flying on board Cathay Pacific instead. A330-300 is fitted with the older hard shell seat and IFE. The quality of the In flight catering above average. Hot meal is a served and complemented with Haagen Dazs ice cream. As the load for this flight was light, the cabin service was fast. I spent remaining of the flight time watching movie and listening to music.
AircraftA330-300
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteHong Kong to Shanghai Pudong
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"service is above average"

(Malaysia)

Trip Verified | Hong Kong to Seoul Incheon in 2017. The ground staff allowed me to check in despite that it was 5.5 hours before departure. A330-300 was quite full but it did not hamper the cabin crew effort to maintain high level of service. Peanuts and cold beverages were served. Meal was served approximately 30 minutes after take off followed by hot beverages. This aircraft is fitted with the newer version CX studio. There are wide selection of entertainment, movies and music on board. The 3D flight map is also available. As it is a flight bound for Seoul, Korea, the airline assigned Korean speaking crew. Overall in flight service is above average, though a little more attention can be focus on the in flight catering,
AircraftA330-300
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteHong Kong to Seoul Incheon
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"overall flight is average"

(Malaysia)

Trip Verified | Taipei to Hong Kong. At the time of booking was originally operated by the A350-900. I was shocked of the last minute change, it was replaced by A330-300 instead. Boarding was in a systematic row by row order, priority given to passengers with special needs. Simple hot meal is available on this short sector flight. The quality of the meal is below average. Nonetheless, I am very impressed with the responsiveness of the cabin crew, the service was quick, thus allow us time to have sufficient to rest. Overall flight journey is average. I hope the management look into the new way to improve the in flight catering.
AircraftA330-300
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteTaipei to Hong Kong
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"lack of consistency recently"

(Malaysia)

Trip Verified | Taipei to Hong Kong in March 2018. I was originally booked on CX468 which departed 21:55 but due to the late arrival of Cathay Dragon incoming flight and subsequently delay in KA749 in departure, the airline re arrange this last flight to Taipei for me. Being a Marco Polo green member, I took advantage of the fast track lane to board. Anold B777-300 with hard shell seating for this flight. Flight crew are not as friendly as other flight I had flown with CX. I was surprise when I took a photo of the cabin, the flight purser approached me that photo is not allowed in the cabin. Hot meal is not available on this flight. The cabin crew were seen rushing with the distribution of paper pack which contains savoury pastry, cookies and a pack of ice lemon tea. Very little interaction in between the flight attendant and passengers. Cathay Pacific's product seemingly lack of consistency recently.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteTaipei to Hong Kong
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"seat was very comfortable"

(Philippines)

Trip Verified | Hong Kong to Dubai. Business class seat was very comfortable, amenity was provided, food was tasty and IFE with a wide selection. Cabin crew addressed me by my name, beverage was offered and this time they had chocolate box treat. The cabin crew recommended her favorite variety and it was indeed very good.
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteHong Kong to Dubai
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes