Cathay Pacific Airways

✅ Trip Verified | Plane appeared to be brand new, however very cramped seats, no legroom at all. Thank god only 2 hour flights as very uncomfortable. Food was a packed lunch box, Service was good and Brisk, Entertainment was good.

✅ Trip Verified | Fully packed plane, but service and seats were good on this sector. Food was okish, I would not say great, but ok. In flight entertainment was good. Plane was on time. Oldish 330 but comfortable

Not Verified | Hong Kong's strict quarantine procedure has been lifted and flights between Hong Kong and America are resuming gradually, so me and my family decided to fly to New York for vacation. Cathay Pacific was extremely thorough with its check-in procedures. At the beginning, all passengers will have to line up to have their body temperature checked before being able to get into one of the baggage check-in isles. I was flying premium economy and I had to stay with the economy class line. Fortunately thanks to the world class efficiency of the Cathay Pacific baggage check-in staffs, I did not have to wait too turn to have my turn. Check-in staff has kindly asked to check all my identifications and itinerary. Despite I was flying premium economy class, I was able to access and enjoy the Cathay Lounge in Hong Kong with my credit card. The lounge is simply top notch. Boarding was on schedule. There was a slight but acceptable waiting time at the taxiway due to the traffic. The flight was operated with a B777-300 with 34 seats in premium economy class configured 2x4x2. Half of the seats were occupied. On boarding I was offered a drink and asked for the specifically non-alcoholic mixed drink that Cathay Pacific always offers. In addition to that, the cabin crew also offered me a hot towel to clean up my hands before enjoying the welcome drink and all the facilities around my seat. A care kit was at each seat with a disposable mask and a few sheets of antiseptic wipes. The Cathay Pacific premium economy class seats are quite well designed to take advantage of the available space. It was surprisingly comfortable and a huge step above the economy class seats. For those who want a little more seat comfort, you should pay the extra bucks for upgrading to the premium economy seats! I have been flying Cathay Pacific for many years and I have seen the ranking of Cathay Pacific has been dropping significantly and people were talking about the deterioration of the service and cabin quality as opposed to other Asian airline counterparts. It was sad to hear because my satisfactory experience with Cathay Pacific has always been consistent and I don't notice any deterioration of the service and cabin quality. Cathay Pacific definitely deserves better. Last but not least, I recommend everyone to fly with Cathay Pacific Airways, whether long haul or short haul flight. I'm sure you will enjoy single moment of it. Thank you!

✅ Trip Verified | This was an appalling experience. We were on a code share flight, starting in Auckland with an Air New Zealand flight to Hong Kong. We travelled business class and the Air NZ service was exemplary. By contrast, the Cathay cabin crew were a shambles and gave no customer service. They stood around with a tray of drinks as we boarded but did not offer them. The menu was disappointing and the cabin crew so badly organised that it took ages for them to serve the food. I chose fish which was fairly revolting. My wife opted for the vegetarian dish which arrived half an hour after everybody else had been served and was inedible. There was no attempt to see if we were ok or wanted another drink or coffee. I gave my breakfast order before going to sleep. My wife was not asked for her order with the result that they claimed not to have her choice (they later managed to find it). I was served the wrong breakfast and again had to ask for everything - more coffee etc. The crew seemed completely disinterested in their passengers. On a 14 hour flight the restrooms became insanitary but the crew paid no attention to them until we asked for them to be cleaned. The lack of service would have been unsatisfactory in economy class; it was unacceptable for business class.

Not Verified | The online side of CX is still very slick and easy to use. Lounge at HK gate 40 has a good food and drink selection. Boarding smooth. As its a late departure a rather odd choice of food on offer and a bit of a rushed feel to the service. Some items like salt and pepper had to be asked for. Drinks flowing, Riesling is excellent. Return was again a late flight. Lounge at LAX is huge but food offering dismal. Really cheap looking. CX need to look into this. I wouldn't rush there. Boarding all good and the kind staff found an item I had left at check in- thank you !! Food choices better and service good. Seat set up is great, everything technically perfect. Lovely breakfast and asked for champagne with- no problem! Arrived an hour early. Airport back to normal finally and home by 0745am. People complaining about minor things on CX need to try flying B class in Europe and South America. Still a reliable airline.

Not Verified | Most ridiculous service, cant even check in online because of their tie up with air new Zealand doesn't allow to do so. Will never book with them again

Not Verified | Apart from a very kind, helpful and polite cabin crew, the overall experience was very poor. The seats were very uncomfortable and rows too tight. The food was about the worse I have ever had on a long flight. No night set, no basic hygiene kit. A lot to improve compare to the top notch companies like Qatar Airways, Emirates, Etihad, Singapore Airlines, ANA, etc. Although the entertainment offer was satisfying, the screen was really slow.

Not Verified | Worst customer service I have ever had. Cathay Pacific customer service creates made me lose more than 30000 Asia miles. They didn’t have a proper office even in Hong Kong. They only have the customs service centre which makes you wait for more than an hour to respond to your enquiry. They provide WhatsApp customer service which takes so long to respond and you change so many agent for a simple enquiry. (Normally 4-5 days for a simple enquiry). They promise Asian refund over booking cancellation but when you rebook they took no responsibility with the refund. They had my chat details through WhatsApp chat proofing the return of the mileage confirmed by staff and they simply apologised for their mistake and took no action. I don’t know what they are focusing on Cathay Pacific at the moment. Won’t consider to travel with them.

✅ Trip Verified | Every aspect of my first (and last) experience with Cathay Pacific has been a nightmare. Firstly they cancelled and automatically rebooked me on flights which didn't match up (the connecting flight leaving before the inbound one landing) and it took a whole month of emails to rectify. I was asked to register details for priority check in 48 hours before boarding, and this automatically triggered a move for the booking from my BA account to their AsiaMiles account (which I am still trying to rectify, with zero replies from Cathay). Despite me meticulously adding my BA number to the booking. They then lost my luggage and what was going to be a 24 hour delay turned into a four day wait (my bags went on a grand tour Amsterdam>Istanbul>Hong Kong>Melbourne). The AU$150 given to me initially provided essentials for the first day in Melbourne, and I was assured I'd by someone managing baggage loss that I'd be reimbursed for any other essentials. Which came to just over £200. On providing receipts I was offered AU$50 because the items bought will have "residual value" (I mean – they can have these items sent to them if they like! I just wanted my baggage). Through all of the above, I have tried to use the WhatsApp customer service they advertise which is utterly, utterly pointless. It takes 24 hours for someone to reply with: "you must be busy now, please contact us again if you need help", as if you're monitoring your WhatsApp 24/7. I have an archive of around 150 curtailed WhatsApp chats. Worst customer service ever.

✅ Trip Verified | Poor service, small legroom, and limited food choices, the crew is not familiar with immigration rules and impolite. The inflight entertainment provided is not updated and the toilet is not clean.