Cathay Pacific Airways

✅ Trip Verified | I had high expectations but it is a true disappointment. The flight delayed, the cabin was not clean. The flight attendant were tired and demotivated. No accessories like eye blinds, earplugs. My food was terrible and seats were very uncomfortable.

✅ Trip Verified | They don't serve bottled waters on the plane. I took Cathay years ago and the service was exceptional, legroom was great. Now if you are on economy, the legroom is tiny. They squeeze an unhealthy amount of people on the plane and expect people to check their carry on as they have now run out of space. My tray table was not clean and their crew looked exhausted. They did not respond to the call bell throughout the flight. Pillows and blankets were provided upon request.

Not Verified | Cathay’s economy class offering has really gone down hill. On the packed flight from Hong Kong to Sydney, the toilets were in a disgusting state from early in the flight. The chief flight attendant gave the wrong information to passengers - that only one Australian customs/immigration form was needed per family (instead of one form per passenger). And when the plane had arrived in Sydney, and all the passengers were waiting for their bags, a series of announcements were made to say that all the bags were still inside the plane’s hold, and the airline did not know when they would be released. Our bags came out within an hour, but were among the early ones.

✅ Trip Verified | The legroom was good, seat was comfortable with good recline, meals were tasty, and inflight entertainment was exceptional. The cabin crew were better than in 2019: they were pleasant, helpful and efficient. The 8-hour flight between Perth and Hong Kong was perfect. The 15-hour flight between Hong Kong and Toronto was better than in 2019, thanks to a new A350-1000 aircraft. However, there are still only two meal services on this very long flight, which is not enough. There really needs to be a third service with a proper snack box at the very least. Unfortunately, the toilets were not well maintained if at all, and the cabin crew need to clean them every hour or two, particularly on such a long flight. But overall I was very happy with this trip and pleased to see some improvements since 2019. It was great value for money.

✅ Trip Verified | The worst service I have experienced. I used to think Cathay Pacific was good, this time round no luck. The one staff member on the ground that I saw was quite sweet but that was another story when I hopped on the plane they were so rude. As for comfort it was pretty squished and the seats were not the most comfortable, food was average, inflight entertainment was pretty decent and the loos where clean, but the real issue happened when I landed, I get called over the intercom to come to baggage services before bags where loaded onto the conveyor belt. My good bag was not put on plane it’s coming on the next flight will be with me in two days (I wish). Three weeks later Cathay can’t tell me anything I wait the 21 days to make a claim they have no phone call service and when you do talk to someone they are so incredibly rude and blame every one else. Anyway wait the 21days fill out the paperwork on there website about claims and then get an email that someone would be in contact with me in 6 weeks approximately.

✅ Trip Verified | This is my first time flying first class on the Cathay Pacific. Baggage check in was smooth as expected. The ground staffs were courteous and handled with my baggage with care. The in-flight service manager quickly greeted me and brought me to my seat as I stepped onboard the aircraft. The stewardess offered me a welcome drink and I ordered a glass of champagne Krug 2004 Vintage Brut. The stewardess offered me mixed nuts, a small cup of sparkling tea, hot towel, and Bamford amenity kit. The flight took off as scheduled and meal was served. I ordered the Caviar Venice and it was extraordinary with a rich taste. After the meal, I asked for flattening my seat into bed as I wanted to take a nap. Mattress is soft and duvet is fairly comfortable. I also requested soft pillow. Overall, the stewardesses are attentive, professional, efficient.

✅ Trip Verified | We booked our flight from Toronto to Auckland on Cathay. Not an efficient route, but the fare was better than other routings and we have always appreciated the inflight service. Things went OK on the outbound flight although they rescheduled our flight several times. At least they notified us of the changes, Three days before our return flight, I went on line to check our departure time and there was a notice that our flights had been cancelled. They did not advise us, they did not try to rebook us. There was an option to click a button and request a refund only. In a panic, I called the NZ number on their website and got a message that the number was not in service. The only way I could communicate was a What’s App chat. After hours on this chat, the agent offered me a routing through New York which would get us home two days later than planned. Not great, but better than nothing. I said I would take it upon which she said it was not really available because the last leg was on American Airlines and they would need approval. She said my only option was to depart four days later on the original routing. I told her our visa expired on the original date and she said this was not Cathay’s problem. Mercifully, her shift ended and I got shunted to a new agent who was willing to try and get us on the JFK flight. She said I would have to wait for email confirmation. After an agonizing day of waiting for this confirmation, I went on line and saw that the American flight was confirmed but that the two Cathay flights were waitlisted! Back to the chat and more hours wasted to get all flights confirmed. I have never had a situation where an airline cancels your flight and that is the end of the story, I still cannot believe they did not advise us or try to rebook us without our intervention. We will never book with Cathay again as we have lost all confidence in this airline.

Not Verified | Flight overall was not bad though the seats were cramped and legroom was tight. The cabin crew told my mom there were water bottles in the back near the restrooms but there wasn't there were just snacks. Overall a good experience!

✅ Trip Verified | 3 years has changed the ethos of the Cathay. I checked in from Bangkok at 4.30pm on 1/4/23 to catch a connecting flight to Narita via Hong Kong. In Bangkok I requested to be seated with my wife. The staff said that the Hong Kong Narita seating can only be changed in Hong Kong. When we reached Hong Kong we waited 30 min to be attended to and was informed that the seating could only be changed at the boarding gate. The staff were only present at 12.15am for a 1.20am flight. When they arrived, I asked about the seat change and I was just answered seat remains the same. Cannot change - that was the staff’s exact words. I just walked away and swore never to fly Cathay again. Cathay has deteriorated in quality so rapidly.

✅ Trip Verified | After almost 8 years of not flying with them because I felt their standards had dropped. I gave them another chance and I am glad I did, they have once again improved. From Kuala Lumpur, CX uses Malaysia airlines golden lounge in Satellite terminal. Which is spacious but lacking in staff and food offerings. The A330 J cabin is the regional 2x2x2 angle lie flat designs from quite a few years ago. For short to medium haul, this is quite acceptable. In March 2023, post pandemic time, mask is no longer mandatory. Cathay once again introduces hot towels, and meals served in separate courses. Only things absent were inflight magazines, duty free catalogues and on board duty free sales. Other than that, it's business as usual. Meals were nicely presented in simple but chic white porcelain wares, with 3 mains to choose from. Our cabin was full for the day and 4 crew worked diligently to make sure everyone is happy. The flight itself was uneventful and very relaxing. I have now regained confidence with CX, and will be happy to fly with them wherever I go. After all, my home is in HK, and it's to my advantage if I fly them, as for me to have more direct flight choices and easier to collect miles.