British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1612 reviews
5/10
4 star Skytrax Rating
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3/10

"Layout of Boeing 787 cabin is poor"

(France)

Trip Verified | San Jose to Amsterdam via London. Layout of Boeing 787 cabin is poor with rearmost seat not having luggage bins (row 42-44 D, E, and F,). In addition the crew fill the bins over the outer seats (row 42-43 K, J) with their bags and blankets. I would not recommend BA or the 787.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSan Jose to Amsterdam via London
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"Everything went like clockwork"

(Poland)

Trip Verified | Warsaw to London. Everything went like clockwork and nothing could be disliked about this flight. Professional crew with beams on their faces, new aircraft (it's important to choose a seat no further than row 14 in A321neo, as those seats are the old type Pinnacle seats and have better legroom), very informative captain who told us about expected turbulence before we had taken off (very much appreciated), on time landing and good atmosphere on board! The food in Euro Traveller is unfortunately no longer free, however being in BA's Executive Club you can pay for the food & drinks with avios, which is very convenient. The only drawback I could find is a long queue to the bag check-in at Warsaw Airport - 3 opened check-in counters for approx. 200 people is rather not enough.
AircraftA321neo
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteWarsaw to London
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"I would recommend BA"

(United Kingdom)

Not Verified | New York to London Heathrow. Very good, staff very nice, comfortable seats, seat recline good enough, food a bit limited. I would recommend BA to others since they are a very good airline.
AircraftBoeing 747-400
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York to London Heathrow
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"never fly BA again"

(United Kingdom)

Not Verified | London to Los Angeles. Take off was delayed by 3 hrs (which we spent onboard) because of a dent to the door which needed inspection - sure maybe outside of their control. I was flying with my wife and two kids (2 & 4), sitting on bulkhead with 3 seats and using the baby bassinet facility. After take off we saw that the inflight entertainment service (for the whole section - not whole cabin) was not working. And we were sitting into an 11.5hr overnight flight with two little ones, meaning sleeping was not going to happen. We contacted the cabin crew who made zero accommodation. Sorry they said. During the flight the cabin crew stood in the galley behind the bulkhead talking loudly while the lights were dimmed, and kept slamming drawers as they moved things around. To cap it off, we landed at 10pm ET and they had left behind our baby car seat and stroller. We finally received them back 2 days later. Conclusion, never fly BA again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Los Angeles
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"a very comfortable flight"

(India)

Trip Verified | Overall a very comfortable flight with British Airways. Both of my flights took off on time and reached on time. I was really excited to fly BA since they changed the aircraft from Boeing 777-200 to a Boeing 747-400 which is known as the queen of the skies. The flight attendants are very nice and professional towards passengers, they did their best to speed up the boarding process since both of my flights were full and we took off. Everything went well on my first flight and also flight time went short over the atlantic due to great tail winds. On my second flight to Mumbai, the flight attendants were polite and respectful and gave the best service. However, during the lunch service, they ran out of vegetarian food option and had to fetch for vegetarian food in other cabins and even give crew meals to passengers who were vegetarian. Overall, my both flights with BA were good. There are some shortcomings on their older fleet like lack of USB ports, Power Outlet, Old IFE, the IFE box in front of you that blocks your legroom. BA need to refurbish their old cabins on Boeing 777-200 and Boeing 747,if they still plan to use them on longer flights.
AircraftBoeing 777-200 / 747-400
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBoston to Mumbai via London
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"my food was inedible"

(Canada)

Not Verified | Fly economy and you’ll be paying more for an awful service. The London to Vancouver route uses old planes, the oldest inflight entertainment systems and my food was inedible.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon Heathrow to Vancouver
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"staff were incredibly rude and lazy"

(United Kingdom)

Trip Verified | My partner and I spent Christmas in Tokyo. The flight over was enjoyable the staff were polite and helpful and it all ran smoothly. Our experience back home was completely different. The staff were incredibly rude and lazy. The flight was 12 hours and mid flight my partner asked for a bottle of water. The lady very rudely said she was going the other way and that my partner could head to the back and help herself. My partner headed to the back where there were two more ladies sitting and when requested they pointed to a shelf my partner got the water from. Both our TV's stopped working mid flight also for a period of 40 minutes. We asked the staff if they could fix the problem. The lady said she would try while sighing. As 25 year olds deciding on which airline brands to remain loyal to I can tell you British Airways will not be it. Terrible customer service.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTokyo to London Heathrow
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"BA product is now tired"

(United Kingdom)

Trip Verified | Istanbul to London. We had to wait for ages to check into our flight after being advised to turn up 3 hrs before departure time to check in. We had to wait for 40 minutes before any check in staff turned up. Once they did, the staff were surly and rude. On the flight and there was no IFE, no free drink or snack or a map to track the flight. The onboard crew were a bit chaotic. Serving M&S food for purchase. The flight was not delayed by too much and relatively smooth. However the BA product is now tired and slightly pathetic.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to London
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"no sandwiches left to purchase"

(United Kingdom)

Trip Verified | London to Bucharest. On my flight the hot food finished half way through - I was seated on row 22 and by the time the food cart reached my row, there were no sandwiches left to purchase. The fitting of the cabin was horrendous. Seat change from one row to the other 24h before take off cost me an additional 13 gbp.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Bucharest
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"don't provide free food and drink"

(Greece)

Trip Verified | London to Athens. The aircraft and the flight quality were good, but they don't provide free food and drink. It was unacceptable they did not have sufficient supply for goods they were selling, so it ended quickly.
AircraftA321neo
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Athens
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages