✅
Trip Verified | Dear Community I feel compelled to share the utter frustration and disappointment that defined my recent travel experience with British Airways. Buckle up, folks; this one's a rollercoaster. On July 16 and 17, 2023, I had the displeasure of flying with British Airways on BA709 and BA7, and let me tell you, it was a nightmare. The initial flight from Zurich (ZRH) to London (LHR) on BA709 faced a seemingly unavoidable one-hour delay upon arrival at LHR. This, of course, resulted in me missing my connection to Tokyo, triggering an automatic rescheduling of my flight to Tokyo (HND) via Beijing with Air China. Oh, but the fun didn't stop there — flight CA183 was also delayed, turning my 16-hour delay into a grand total of 23 hours, finally arriving in Tokyo at 23:00 instead of the promised 7:10. And the cherry on top? My four checked-in suitcases decided to take a detour and didn't join me in Tokyo, forcing me to waste an additional two hours filling out forms at the baggage center. I finally got my lost luggage back on July 23, because why make it easy, right? But wait, there's more! My return flight from Tokyo to Zurich (BA8) on August 8 also danced to the delay tune, making me question if punctuality is just a myth for British Airways. The cumulative impact of these delays torpedoed my vacation plans, stealing a whole day of scheduled activities, including a guided Tokyo tour. As if that weren't enough, I had to dig deeper into my pockets for unforeseen expenses—extra airport transfers, tour operator assistance fees, emergency purchases, airport meals, and international calls for rearrangements. The lack of assistance at LHR airport was the icing on this bitter cake. Installing the BA app just to get basic information about alternative connection flights was a hassle, and the fact that no BA clerk could provide this info in person was downright infuriating. British Airways, you've left me with a sour taste in my mouth and a dent in my wallet. Here's hoping you take this feedback seriously and step up your game because right now, it's not a good look. Frustrated and fed up, Bert