| Top Ten REASONS to not use British Airways To all: Be Aware and be on Notice- Travel at your own risk I have travelled for years on many different airlines, and I have to say that British Airways ranks as one of the top two most horrible airlines to fly. Don’t waste your time or money. Customer service is non-existent. Please be on notice that if you purchase a ticket from them and once, they have your money, you can kiss any customer service and or help resolving your issue goodbye. We used them to travel to Europe and it was the worst experience I have had with an airline in years. When you work hard and save your money to travel, you expect a good experience. Welp not with this company. Who I am sure, makes millions on customers per year. I understand that sometimes things happen, but this started right after we booked our flight AND THE BAD EXPERIENCE DID NOT END UNTIL WE SET FOOT BACK TO OUR HOMETOWN. Please take note: #1 - The customer service number is buried on the internet and not listed on their website. I had to google it and still got the run around when someone finally answered. Trust me, the number is a secret. #2 – When you FINALLY find a customer service number, there is a long wait and when or if someone answers, they will not resolve your issues. Instead, they pass the buck to whatever airlines that they sold your ticket to. NO ONE TAKES OWNERSHIP #4- What airlines operates 365 days a year and around the clock but doesn’t have customer service reps to help you, the customer? BRITISH AIRWAYS that’s who. #5 - They will cancel your flight without notice and not notify you, AT ALL. NO EMAIL, NO TEXT. #6- If you are not the primary on your ticket you will get no notifications or even if you are the primary, you may or may not get notifications. #7 - If you pay for seats and you pick them, it doesn’t matter, they will cancel your seats and not refund your money and then play stupid. #8 - The flight may be cheaper, but it is not once you are done paying for seats. #9- They will route to another partner airline and not notify you #10 – If you have a connecting flight, they will cancel one leg and not the other and NOT NOTIFY YOU. I will never use them again. And if this review helps one person that heeds my advice, then my job is done.