"FA's were friendly"
43 reviews E Carmere (Belgium)
✅ Trip Verified | Boarding was difficult caused by vast majority of the passengers carrying too much hand luggage. FA's were friendly. The seats on BA for European flights are extremely narrow. There was a choice of breakfast and very surprising the Champagne Castelau on European flights is of a better quality as the brand used in club on intercontinental flight. Nothing wrong with this flight, however not pleasant due to the unpleasant seats. Waiting time at Brussels for luggage some 20 minutes what is very acceptable.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | London Heathrow to Brussels |
| Date Flown | March 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Far from pleasant experience"
43 reviews E Carmere (Belgium)
✅ Trip Verified | Boarding started with a delay of some 20 minutes , everybody could see members of the team only did arrive 5 en 3 minutes before the announced boarding time. We had to wait outside for nearly 15 minutes . It was hot ! Unfortunately flying from Barbados to London in Club Class was an underwhelming experience. BA is not performing a great performance on international flights anymore. Lucky the 777 had the new configuration. As welcome aboard Champagne or fruit juice, the glasses were filled at the level of one inch. A far cheaper brand of Champagne Heidsieck Monopole and no more rosé Champagne available. Wines also poor, there was no French wine. Cognac is also not available anymore. My meal was sub par : the steak was replaced by beef stew. and the FA made it very clear : dessert or cheese. not both. After some 4 hours flight there was no more ice available. Minimal information from the flight deck. breakfast not suitable at all for a business class. Some of the FA were friendly, others not at all. Far from pleasant experience despite the high fares !
| Aircraft | Boeing 777 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Barbados to London heathrow |
| Date Flown | March 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"cancelled our return flight"
P Marten (Canada)
✅ Trip Verified | Absolutely horrible customer service - will never fly again. We left Toronto for London, and then missed our connecting flight from London to Mumbai, so we had to book with a different airline and pay the costs. They then cancelled our return flight (3 weeks later) from Mumbai to Toronto without notifying us. We just happened to find out when we tried to check in on the day of. We are now stuck in Mumbai with 3 small kids, no return flights. First and last time flying with them.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Toronto to Mumbai via London |
| Date Flown | February 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"KLM is definitely a league over BA"
S Mahoney (Denmark)
Not Verified | BA is not what it used to be! As much as I like their onboard crew their check in staff lacked interest in their job and safety. At no point did he make eye contact or ask Security questions and counters opened 7 minutes late. Crew from CPH was wonderful but announcements were too loud and too many, maybe I was just grumpy! Took less than 15 to get out of LHR through self service and transfer to LGW was a breeze. Crew on the POS sector was OK, had an aisle Seat and was bumped into by a cabin crew booty continuously for 9 hours. Not her fault but could never relax fully. One Caribbean Crew excelled and joined the Carnival spirit most passengers were feeling onboard. I wonder if BA management ever tasted the food onboard? Absolutely tasteless and some of the worst. I saved €550 choosing BA over KLM which was the only reason I chose Them. KLM is definitely a league over BA in many aspects and no need to change airports.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Copenhagen to Port of Spain via London |
| Date Flown | February 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Service extremely inattentive"
Frank Fehle (United Kingdom)
✅ Trip Verified | BA First, it's not even the best business class in the sky. Cabin very long in the tooth. Service extremely inattentive and lackadaisical. Been waiting over an hour to be offered after dinner drinks or dessert. Nothing. Just awful value for money.
| Aircraft | Boeing 777-300ER |
| Type Of Traveller | Solo Leisure |
| Seat Type | First Class |
| Route | Los Angeles to London |
| Date Flown | March 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"worst business class experience"
I Carsen (Australia)
✅ Trip Verified | The worst business class experience. Ground crew in Singapore were friendly I ended up switching lounges from BA to QF. The aircraft was late 1 hour. The cabin crew in business class were some of the most unfriendliest crew I have experienced. No one smiled not welcomed on board. No body was checking though out the flight if i wanted anything. I found my seat sat down and waited for someone to offer me a refreshment. Nobody came. A stewardess approached a passenger sitting infront of me if he'd been offer a refreshment he said no, i looked at her and made eye contact. she looked at me and walked straight past. Observing some of the other passenger the crew did not assist any of the ladies struggling to put their carry on luggage in the overhead. During the entire flight all the staff felt like they hated being on the flight and did not want to work. When disembarking walked past 4 crew not one was saying goodbye and thank you to any passengers. The food I had was average, I had a cocktail it was OK. The wine selection was below average.
| Aircraft | Boeing 777-300 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Singapore to Sydney |
| Date Flown | March 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"it's truly awful for short-haul"
L Kelly (Canada)
Not Verified | Quite possibly the worst business class I have ever flown in. It barely rates as premium economy, and BA shouldn't be suggesting that they are offering premium seating on regional routes in Europe. On these routes, BA has crammed their seats so close together that the experience is like flying on a discount airline. Buyer beware, there is no point in upgrading to business class, other than ensuring the middle seat is empty and you and your bag can board first. The seats are extremely uncomfortable, and they can't really be reclined. There is no in flight entertainment; not even an app (which many discount airlines do use for regional flights). Once upon a time BA used to be a good airline, and maybe it still is for long-haul, but it's truly awful for short-haul (and is a five-hour flight actually short haul?). Might as well save some money and just book a cheaper airline. Staff are courteous and professional; the issue is the quality of the product for the price.
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Cyprus to London |
| Date Flown | February 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"never be flying with BA again"
Jana Chua (Singapore)
Not Verified | I will never be flying with BA again. This is my first and last. I was flying from Singapore, transit at Sydney and then to Auckland, my destination. Firstly, there was an hour delay for the flight from Singapore. That was fine, I received an email in advance and could just head over slightly later. I confirmed with the staff at Singapore that I'll make it just fine for my connecting flight since it was just an hour delay vs a few hours in transit. I arrived in Sydney, the flight was fine and the BA staff were decent. I knew that it was close to my boarding time and so I rushed through the checks to get to my international transit flight. We were ushered downstairs to catch the shuttle bus. After queuing for such a long time, they scanned my boarding pass and said that I was taken off this flight (I was not notified prior) and had to find the transfer desk and request for a re-book of my connecting flight. I rushed over as quickly as I could to waste no time. The lady who was a Qantas rep told me that I needed to speak to a Menzies rep about this matter. She gave me instructions to find a Menzies rep. I rushed to the boarding gate of an Asiana flight to speak to a Menzies rep but they were busy boarding the passengers. So, I waited by the side for all the passengers to board, only to be told to head to another transfer desk to re-book my connecting flight. There were other disgruntled passengers when I arrived. The next available flight was at night. This meant that I arrived at 8+am at Sydney and had to wait for close to 12 hours to get on the next flight. As I did not have an Aussie visa (did not need one as per my booked flights), I was not granted a day stay and was given a meal voucher and was sent off to hunt for a good place to rest/sleep/nap. Many cafes and restaurants rejected my meal voucher by the way but I finally got food. Ultimately, my re-booked flight was delayed again by another 30mins. The stress, anxiety, fatigue and hassle caused by BA's poor re-booking system. I've filed a formal complaint and request for compensation and we're waiting to hear back.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Singapore to Auckland via Sydney |
| Date Flown | March 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"it was extremely underwhelming"
E Gayerlo (United Kingdom)
✅ Trip Verified | On the my trip to Mexico City, I had the opportunity to experience BA long-haul business class for the first time and it was extremely underwhelming. First of all, boarding to our flight to Mexico city was done with buses. Every inch of the bus was filled with passengers and we couldn't even breath. The Club World experience is not personalised and it doesn't make you feel special. The flight crew were giving the welcome drinks as if giving free food at a food bank and I wasn't offered a non-alcoholic choice due to sitting on the last row of business class cabin. The same rude serving attitude happened when the flight attendant was serving ice-cream mid-flight on the way out. He literally threw the ice cream to my head as I was in the middle seat that is covered from all sides that makes flight attendants hard to reach. The most striking issue with the cabin is the state that the seats are in. They were their old style yin-yang seats and they looked pretty old, with no storage space, and most functionalities are working with a struggle. My entertainment screen was not working well and it was quite unstable. When the flight attendants were playing the security on my way out, neither of the seats in my area playing the safety video and the flight attendants had to re-demonstrate the security instructions manually. On the way in, the crew opened my screen for security demonstration but it kept closing in. When I asked if there is a way to keep the screen open, the flight attendant joked saying "I will tell the pilot to fly with an angle so that the screen is pulled down and it will stay open". I found this attitude unacceptable. The screens were old and bad quality. I was quite underwhelmed by the food provided on board. They looked great on menu card but were quite bad when they are served.I would not recommend BA business class product based on this experience.
| Aircraft | Boeing 787 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | London Heathrow to Mexico City |
| Date Flown | March 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"an excellent experience"
T Collins (United Kingdom)
✅ Trip Verified | I upgraded at check in to Club Europe seat 1D and had an excellent experience with BA. The check-in at the airport was very quick and smooth, with friendly staff. Once through the fast track I headed for the Galleries lounge at LHR T3 and this exceeded my expectations. The food was really good and I had a superb view out over the runway. The flight was great. Some people have remarked that legroom isn’t good even in Club Europe but I found it fine for a 2 hour flight. ‘Afternoon tea’ was delicious. Cabin crew were excellent. I was out the airport in about 10 minutes from landing. BA did a superb job on this flight.
| Aircraft | A319 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Heathrow to Oslo |
| Date Flown | February 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
