British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3753 reviews
5/10
4 star Skytrax Rating
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4/10

"baggage arrival nearly took 1.5 hours"

(United Kingdom)

Not Verified | Overall journey wasn’t bad however at the end, the baggage arrival nearly took 1.5 hours (more than actual flight time). Baggage of other flights arriving after had been delivered whereas the baggage staff on airport had no clue and information as to why baggage of this flight hasn’t arrived. They raised their hands saying they can’t do anything further. Poor communication and no customer facing skills.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteGlasgow to London
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"Overall very satisfied"

(United Kingdom)

Trip Verified | Overall very satisfied. Ground staff member at YVR was extremely helpful & courteous. A350 was only a few months old, so seats were in good order & comfortable by the standards of a modern day Y class seat, although the very small washroom was already starting to look a bit shabby. Cabin crew very friendly & professional, & meal service carried out at reasonable time in the flight. Choice of 2 options for the main meal which was the same for both legs of my journey 1 month apart. Flight departed on time but unfortunately upon landing at LHR we were unable to deplane for quite some time due to a staffing issue at LHR which so not the fault of the airline, and we were given frequent updates on the situation from the flight manager & the flight deck.
AircraftA350-1000
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVancouver to London
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"airline is a total disgrace"

(Spain)

Trip Verified |  As always when I fly BA it was a total shambles. I was booked Manchester - London - Madrid , BA first leg and Iberia 2nd, I try wherever possible to avoid BA, however the Manchester - London was late, however I ran for my IB flight and got to B gates just as boarding started, being Group 1 I went to board and the gate sounded an alarm, BA had removed me from the IB flight to a BA flight 3 hours later! As BA had reissued the ticket IB could not put me back on the flight, so 3 hours wasted because of BA’s total incompetence. This airline is a total disgrace, the crew were not nice, typical BA crew oh im so fabulous I don't need to be nice to paying passengers, club europe cramped and terrible food!
AircraftA320
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteHeathrow to Madrid
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"we were pleased with the service"

(United Kingdom)

Trip Verified | First time using BA business class but we were pleased with the service received. No one was waiting at check in/bag drop and through security in 2 minutes. We used the lounge in the b gates area which we found quiet with plenty of food and drink on offer. Boarding was quick and the cabin was on a 1x2x1 layout with 12 seats although there was a larger b/c cabin behind that had about 30 seats. Again food and drinks were plenty full and good quality. Service from the cabin crew was excellent and the cabin manager (Lauren) even made up a birthday card when she found out it was my wife’s special birthday. Departed early and arrived at JFK early as well. The only thing that I disliked was paying £117 each to select our seats and no free wi-fi.
AircraftBoeing 777 -200
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLondon to New York
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"Gate agent was extremely rude"

(United States)

Not Verified | Extremely rude ground service. We were non-rev flying and London was our connection/layover. Gate agent was extremely rude and forced me to check my carry on suitcase with the explanation that it was “oversized.” However, when I put it in the sizer, it fit perfectly without force. The plane was not fully booked and had lots of room overhead. The gate agent was insistent and rushed us with no regard for the fact that we would have to redo security in order to get our bags again, as we were switching airlines and needed to carry them on due to our non-rev status. The flight itself was good, attendants were polite and helpful. No complains there. Just extremely unhappy with the gate agent service. I understand that it is not a pleasant job and frankly I would not be overjoyed to work there either but that does not explain why we had to be inconvenienced with no fair explanation or attention.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteRome to London
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"incredibly heartless and incompetent company"

(China)

Trip Verified | My son and I flew to Geneva last Sunday for a skiing holiday in Les Arc. The flight was cancelled moments prior to boarding and we were transferred to a flight departing three and a half hours later, that then got delayed by a further three hours. They didn't load any food on to the plane and forgot to load the baggage for all the business class passengers who had been on the earlier flight. Problems happen, it's a complex operation. What is totally unacceptable is the service one receives when there is a problem. The offshore call centres are unhelpful and obstructive, wanting to fob off issues by getting the customer to call special help lines that merely refer one to a webpage and then cut off. The web pages are often unable to give information as they are not updated and often refuse to update your inputs 'at this time. please try again later'. There is no access to people that are willing to help, empowered to help, or actually move a situation forwards in any way. We've been sitting in a hotel waiting for the bag to arrive for two and a half days, unable to ski due to our entire wardrobes being in the cases. The outdated luggage 'tracking system', had the suitacase in Geneva 2 days ago, where it sat with no-one willing to step up and get it delivered. What an incredibly heartless and incompetent company.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteGatwick to Geneva
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"their service was hit-and-miss"

(United Kingdom)

Trip Verified | For the price paid (bought during a sale) it was a decent experience although the club class (business class) seats offer no more legroom than economy class (using short-haul fleet on a 4 hour flight). Fast track through security was not honoured. The lounge at Istanbul airport was over-crowded as it is also open to the public who can pay for usage, causing a long queue for entry , which was badly organised. Boarding was smooth, cabin crew were friendly but their service was hit-and-miss. Eg. Some people got a “welcome” and some didn’t; Half of the cabin was automatically offered coffee after dinner but not the other half. However, drinks were replenished generously and regularly and the meal was good (with a choice of three mains from the menu).
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteIstanbul to London Heathrow
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

" Worse than a low-cost carrier"

(United Kingdom)

Trip Verified | Flight left on time and arrived over half an hour earlier than scheduled (thanks to strong tail winds). The flight was full but no catering had been loaded for economy passenger at Heathrow so for 3 and a half hours we only had a small bottle of water and a small packet of corn snacks. Nothing at all available to even buy to eat! Worse than a low-cost carrier experience in this sense. One of the light panels overhead the seats towards the back of the plan was broken and loose and just hanging above the unfortunate passenger's head for the whole flight (poor maintenance of cabin). I would choose another airline on this route in the future, as one of their competitors offers full meal service on this route even in the economy cabin.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon Heathrow to Istanbul
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Very Poor Business class product"

(United Kingdom)

Trip Verified | Very Poor Business class product, BA is not even close to the other airline leaders. Which ever way they sell the seat on a 777 it is a 2-4-2 layout. The cabin feels and is very cramped. The food in business class is economy quality just served in a china dish! However, the price of course is at premier levels. The only positive of the whole fight and return were the cabin crew who were fantastic. I felt genuinely sorry for them having to try and flog such a poor product. Would I fly BA business again? only if their were no other options and I had no choice.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteGatwick to St Lucia
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

“if GF - take your own food”

(United Kingdom)

Not Verified | This review is for LHR-SYD-LHR. BA015 and BA016. Business class had a 1-2-1 configuration on 777 giving space, privacy and easy aisle access. Seat reclines into comfortable flat bed. Good quality pillow and duvet. Privacy with sliding door. Good storage space around the seat and charging point. Flights on time - no delays. Gluten free meals were very poor in quality and presentation. Warm processed meat between two bland slices of GF bread apparently is a business class breakfast. On two sectors the main course (no choice offered) was bland fish which was served in a single small tray covered with foil - in business class? Condensation had formed as the dish was reheated (probably from chilled) so the offering was sitting in a weak watery liquid. One crew member appeared genuinely apologetic as they meekly served one meal. Do BA also serve the same GF offering in economy, economy plus and first on a long haul flight? My advice if GF - take your own food or dine in the lounge if you are in the care of BA for 24 hours. My travelling companion had very good regular meals, or so they told me, with a choice of main course on the same flights. Crew gave the impression that they were doing a job covering the basics and rather than welcoming and engaging. Usual hospitality industry waffle about service but little of substance delivered.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSydney to London Heathrow
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages