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Trip Verified | I was supposed to fly with Aeroflot on the 23rd of December to Moscow. But because Russia has closed its borders, like the majority of other countries, the flight was canceled, and I couldn’t get home. I’ve also tried to fly through Antalya, but the same situation occurred. On my third try, I came to Heathrow and tried to fly away to Cairo. I was declined by another company. Then I went to British Airways. Starting from testing (because Egypt requires tests), as stressful as the whole situation was, the employees were outstanding! (I’m not sure is it connected to BA, but still, I want to mention this). The crew was very helpful and extremely understanding, very professional and urgent to help, they have been a great help and I am very gracious for this. I want to separately point out one employee - Shanell (if I am not mistaken, who works at Collision testing center in Heathrow Terminal 5). She is a savior and most importantly a human, which is very rare nowadays! Carrying on, I went to BA check-in, but unfortunately couldn’t do it, as my results didn’t go through yet. However, another outstanding employee who provided great help called her colleagues and arranged for the booking to be frozen until the results arrive. I’ve come to her 3 times with additional questions, and every time she was very patient, professional, and happy to help. After I got my results I came back to Heathrow on 24th, but unfortunately, there were no flights to Cairo, the situation became even more complicated (I will spare the details). However, here again, brilliant employees of BA offered their personal assistance and showed sympathy and humanity towards me. The nicest lady I’ve ever met, unfortunately, I didn’t catch her name, but I am aware it was her first day at BA and that she is Egyptian, followed me throughout my struggles, offered me emotional and professional support. She tried to find any possible ways for me to get back home and actually did. She was open to any kind of help and was enormously helpful for which I can’t thank her enough. She also asked her colleague to help me, which he kindly did. Lastly, the nice lady (shame I don’t know her name) also shared my struggles with her colleague Mani who came to substitute her on the position. He was very friendly and attentive as well, talked me through the process, offered different ways I can stay at the airport, gave his phone to call, and offered to drop me off at the hotel, which he did not have to do whatsoever. To conclude, I merely want to thank all of these individuals one more time, as they have been a great help both in physical and mental aspects, I honestly do not know what would I do if I haven’t met them. I don’t know was I just lucky to meet these people or all BA employees are of the same morality, but I do want to thank BA for hiring and providing jobs for these great human beings as well as upholding the standard for other airlines! For some people, the help that was provided to me might seem like a normal thing to do. However, for me, it was a pleasant and so much needed surprise. As no one in