"came to me to give me his pillow"
H Qan (United States)
✅ Trip Verified | Dubai to London. My husband and I traveled together. He got business class, my ticket was a last minute add-on, so was Premium Economy instead. After we boarded, my husband came to me to give me his pillow, so I got settled and started sleeping. I was woken up by a flight attendant who grabbed the pillow that my husband gave me and saying that, There is a lady in business class is missing a pillow, did I take the pillow. I told her I didn’t, and the pillow was given to me. I stood up and told her it wasn’t Ok for her to accuse me of stealing a pillow, and I’ll show her whom my husband is who gave me the pillow. I located my husband in the business class, apparently, his seat had 1 extra pillow and so he gave me the extra one. He offered to give his pillow to the flight attendant who said there was no need and he could keep it.
| Type Of Traveller | Couple Leisure |
| Seat Type | Premium Economy |
| Route | Dubai to London |
| Date Flown | February 2020 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"service that needs training"
Clarissa De Macedo (United States)
✅ Trip Verified | London to Cape Town. Gone are the days in which British Airways was a great airline. Weird seat configuration, service that needs training, horrible food and no internet in business class are basic services offered by most of the airlines but not by BA.
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | London to Cape Town |
| Date Flown | February 2020 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"packed out seating"
Gary Waters (United Kingdom)
Not Verified | Rio de Janeiro to London . Economy - packed out seating, awful food, very narrow seats, uncomfortable, expensive add ons (seat choice, luggage), try to match Norwegian pricing on the Rio route, IFE was iffy. My back and legs have been terrible for 3 days (I paid £77 for an exit seat), the breakfast served was unfit for me, I took my own drinks and some food items. Long haul is getting the same as short. Come prepared!
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Rio de Janeiro to London |
| Date Flown | February 2020 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"require a transit visa"
Leani Van Tonder (South Africa)
✅ Trip Verified | Johannesburg to Dublin via London. I get to the counter and require a transit visa. Since when and why if you are in the same terminal even. There was no support, guidance or remorse from the staff. I also had a non refundable hotel booking in Dublin! BA need to communicate such changes.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Johannesburg to Dublin via London |
| Date Flown | February 2020 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"backward facing seats"
R Diaz (United States)
✅ Trip Verified | Las Vegas to Paris via London. The staff were great, but the 747 was the most uncomfortable flight in business class I’ve experienced. The aisle seat felt like I was sitting in the aisle, a business class configuration of 2-4-2. That’s a tight squeeze. And,there were backward facing seats. The seats were not only uncomfortable but just so many things wrong with the configuration. I was just glad I didn’t pay full price for this flight.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Las Vegas to Paris via London |
| Date Flown | February 2020 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"I want a refund"
A Manerides (United Kingdom)
✅ Trip Verified | BA cancelled my return flight on 09-Feb-20 from Geneva to Gatwick due to storm Ciara. They rebooked me onto a later flight, then cancelled that as well. Since then, I heard nothing more and I was left on my own to buy a new return flight. I've tried calling them several times every day, but they are not answering their phones, claiming they are too busy to talk to customers. They cancelled my flight, so I want a refund, but so far there is no way of getting through to them.
| Aircraft | A320 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Geneva to Gatwick |
| Date Flown | January 2020 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"crew was amazingly kind and lovely"
1 reviews Angela Vite (Mexico)
✅ Trip Verified | Mexico City to Manchester via London. My plane from Mexico City to London was smooth. Entertainment was quite nice and so was the food; although I chose a window seat and was never informed it wasn't actually the window, but a wall! The crew was amazingly kind and lovely. They're always checking on you, and we even got a Magnum! Loved this airline for my first flight ever.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Mexico City to Manchester via London |
| Date Flown | January 2020 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"a good experience with no major complaints"
3 reviews P Burton (United Kingdom)
✅ Trip Verified | London Heathrow to Sofia. A good experience onboard one of BAs recently refreshed A321 cabins, although unfortunately without any in-seat power supply, contrary to what is stated on their website about which aircraft types were due to get in-seat power following refresh. Another thing to add to the list of inconsistencies with the BA product. However the flight overall was very good. As usual an extremely efficient pre-flight experience at Heathrow's excellent T5. Fast track security was fast, as expected. Galleries Club Lounge was pretty good, and not too crowded. Boarding was smooth with priority boarding honoured as usual. The crew were excellent and provided a very attentive service, with plently of drinks runs given the slightly longer distance of the flight. The food pretty good for a shorthaul business class offering. I found the seats to be pretty comfortable and legroom reasonable for a 5 ft 11" chap. So overall a good experience with no major complaints.
| Aircraft | A321 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | London Heathrow to Sofia |
| Date Flown | October 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Arriving late to board"
Vahid Etemadmoghadam (Australia)
✅ Trip Verified | I was to fly to Melbourne from Manchester via London and Singapore in July 2019. Arriving late to board my Heathrow flight, the Check-In-Staff discussed my dilemma with her supervisor. Only option being to find my way to Heathrow. I somehow managed to get to Heathrow in time where only the Singapore to Melbourne Boarding Pass was issued. I was told that because Manchester to Heathrow flight was missed, my Heathrow to Singapore was cancelled.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Manchester to Melbourne via London / Singapore |
| Date Flown | July 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"a pathetic premium cabin"
Paul Crosby (United Kingdom)
✅ Trip Verified | Madrid to London. I keep giving BA the benefit of the doubt, but things are getting worse not better. This A321 has cramped business class seats, no middle table any more and frankly this is a pathetic premium cabin. Despite every statement they make about catering improvements, i simply refer to meal photos on this route in 2016 or 2017 to see they have severely cut back on meal portions and cost. Iberia staff in Madrid were all very nice, cabin staff okay, but overall Club Europe is not worth the money - don't waste your money on this.
| Aircraft | A321neo |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Madrid to London |
| Date Flown | January 2020 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
