British Airways customer review
Bob Motto (United Kingdom)
LHR to VIE BA 704 23 June 2014. The meal service in Euro Traveller is appalling as are the customer service standards of the New Mixed Fleet Crew The food offering was inedible a choice of Flat Bread with Chicken Tikka or a Salad. Do British Airways not understand that not everyone likes Curry or spicy food. At least do an offering of Meat or Cheese Sandwiches to make the selection a little better in consideration of the fares passengers have paid. As for the cabin crew this new Mixed Fleet with their Thunderbird Hats are very inferior compared to the cabin crew on the old contracts. At least experienced cabin crew would sort something out in the galley to at least compensate for the lack of food choice even if it is cheese and crackers. This crew do not offer anything and were nowhere to be seen once they did their meal service. I would have expected for a two hour flight they would at least walk through the cabin a few times offering more drinks etc the only time they came out was to clear away the meals which many people around me had left and not touched and to do the Duty Free. I fly British Airways every week and this is the worst crew I have known. I think the Mixed Fleet Crew are appalling in their customer service standards they can certainly learn a lot from their more experiences colleagues who are on the old contracts so come on BA start to bring back the high standards again the new Mixed Fleet Crew are letting you down very badly.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Jonathan Rodden (United Kingdom)
Flew from LHR to Hong Kong April 13th 2014 BA 25 and the flight took off 1 hour late. Therefore as I had an onwards connection to Jakarta with limited time to get my connection I asked on board about help with getting my onwards boarding card to Jakarta as BA in Belfast refused to issue me a boarding card. The CSD was not seen nor did he even come to speak with me even though I am GGL member. The only help I got was from one of the Hong Kong based air stewardesses who went out of her to help me. Without her help I would have missed my onwards to Jakarta. Certainly not impressed by the service. I made a follow up compliant however never received any response.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
V Bristow (United Kingdom)
Flight BA 202 Boston to Heathrow. Aircraft B747 version 1. We were seated in PE. The cabin was quiet and not full so we had plenty of room. The cabin crew were very attentive and spoke to all the passengers in our cabin. Service after take off was very quick and professional the food was very good and not hurried giving us 3.5 hours to sleep. The seats were very comfortable and the extra space was appreciated. My only complaint is my TV monitor was faulty and had a black line down the screen. It was not an issue as I was planning to sleep rather than watch a movie. The cabin was quieter than economy as it was at the front of the plane and I had a good 3 hours sleep. The Flight attendants were offering drinks throughout the flight which was good. The breakfast was a croissant in a box which I found a bit of a disappointment. Overall I would fly BA Premium Economy again.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Kidd William (United Kingdom)
I flew from Edinburgh to Heathrow and then on to JFK and returned from Las Vegas. The flights in the UK were fine but the flight to JFK and from Vegas to Heathrow were terrible the seats were narrow and the food was disgusting both ways.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Sears Michael (United Kingdom)
Club World–LGW to TPA week later MIA to LHR. Gatwick check in quick and easy BA member came over and pointed us through Fast Track and gave lounge instructions. Lounge food offering very disappointing compared to LHR made do with Marmite on toast and lots of Champagne! In celebratory mood as going for a 30th cabin crew outbound fantastic the drinks kept flowing and never a rolled eye or any surly attitude from the crew. Managed 4/5 hours afternoon nap. Upgraded WTP home bound to CW through AVIOS 24hrs before and even bagged upper deck. An amazing night flight left on time. Have always found UD crew fantastic two pre departure drinks and mixed fleet seemed genuinely flying to serve. Only downside was pretty terrible dinner - starter and salad dreadful steak main not much better. Requested tray be taken away and skip dessert. Reclined and slept - and got woken 6 hours later for a bacon roll. Landed at LHR on time through security four bags collected and out of airport in 25 minutes. Club World and Heathrow fantastic when it goes well. Apart from food and beverage – a definite 10/10. Will be a very sad day when the 747s retire UD on A380 far more cramped.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Mark Gentleman (United Kingdom)
EDI-LHR-FCO-LHR-EDI. EDI lounge good. Flight to LHR on time food decent attentive crew. North lounge at T5 much better than chaotic South lounge. Flight to FCO by 3 cabin 767 so upgraded using avios - fully flat beds great FA's superb food good wine. Lounge at FCO okay food not great. Flight delayed at FCO due to storms at LHR so ample time to use the flat beds watch a film and relax. FA excellent food very good again. Overall the flights and service were superb.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Donal Ryan (Ireland)
London Heathrow to Singapore. Brand New 777-300 very comfortable very clean. Entertainment was good and food tasty but very small portions. Staff functional but not friendly only one water run in 13 hours. Arrive early so cant complain. Better than Qantas flight Singapore to Brisbane.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
L Bell (United Kingdom)
We travelled Cancun to LGW in business class. To the point I didn't think the experience was as good as Virgin and Emirates who I normally use. Airport staff were helpful although I was surprised there was no lounge access at all ( we got 2x USD 22 vouchers for the restaurants in the airport). Cabin crew were not particularly attentive or helpful. Dinner and wine/drinks were nice although cabin crew had to be prompted to serve drinks again after dinner. Seat and space was ok although functionality on seat not as good as Emirates or Cathay. My friend had no direct access to aisle and had to jump over another passenger's legs. Breakfast was sub standard.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Robert Kovacs (United States)
I was excited to fly on the new A380 with the new seating. We sat in 14j and 14k. When we were seated we were offered champagne and we organized our belongings quickly. I sat down got out my magazine and asked the flight attendant how to operate the light and she apologized that our seats had no power and they have been working on it. Well after about ten minutes the door closed and the plane pushed off and I inquired again about the issue and she said the pilot was working on it. The power never came on during the 10.5 hour flight. We had no lights no entertainment no seat adjustments. I not given the opportunity to deboard when they knew of this problem or to reschedule another flight. This is not how you treat your business club passenger or any passenger. I was told I would be contacted by a representative but that did not happen.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
L Campbell (United Kingdom)
Flew LHR-CPT-LHR as British Airways is only carrier flying direct London to Cape Town. Outward flight due to leave 21.30 delayed by nearly 3 hours and the communication at the departure lounge was abysmal lots of unhappy passengers at the lack of information being given out. Fell asleep when finally got on board only to be woken an hour later to be given my "special meal" which I hadn't requested. Told stewardess it was not for me and she rather huffily took it away. When the trolley came round with the regular meals i was not offered one - this suited me as I don't relish eating at 1 o'clock in the morning but thought it rather petty of them to ignore me. Return flight was on time but had passenger from hell next to me who was too large for the very narrow economy seats so I spent the night sitting at an angle as it was impossible to sit straight with Mrs Large spilling over onto my seat. Well done to the stewardess who put up with her obnoxious behaviour with a long suffering smile.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
