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| Stinking nappies being changed in business cabin throughout flight to Miami. Four of us from one family were travelling British Airways business. I am a British Airways gold card member. I have been a member of British Airways Executive Club since 1979. We only ever fly British Airways, in first class or business class. It has become a habit to fly BA and we do this because we trust them for safety. We have regular long haul flights booked with British Airways in both first and business into next year. We often fly to the USA. Both my wife and I used to have Virgin Atlantic gold cards however we sadly returned to BA because Virgin did not have a first class seat product. Even so the service from virgin’s gold card department was off the scale, absolutely brilliant and we loved the Virgin lounge at Heathrow. Our flight to Miami with British Airways was on one of their double decker aircraft. These are just too big and I believe contributed to the appalling service. Perhaps familiarity breeds contempt however, whether in business or first, I now view BA aircraft as just being dirty buses in the sky. The food is not much better. However, our flight was distinguished by the smell of poo throughout the journey caused by mothers of babies, changing nappies within the business class cabin, instead of doing it where they should be doing it, in the WC. Try enjoying lunch with a glass of wine with air around permeated by the smell of poo. There must have been three or four babies, having nappies changed regularly in our cabin. I can put up with the screaming because that can’t be helped, but not poo. Cabin crew did nothing about it, despite being asked. I Telephoned BA customer services and ended up speaking to a lady in Manchester BA office who told me that she was BA cabin crew for many years. She told me that changing nappies in the cabin should not be allowed, that it is completely unacceptable and particularly awful while passengers are trying to enjoy a meal. My wife and I are flying first class British Airways again to the USA in April and we also have first class tickets to the USA booked for December. I sent in a complaint to BA customer relations on behalf of all four members of my family who travelled British Airways on December 19 to Miami from LHR and had to put up with the disgusting smells which at times were quite dreadful. I received a response offering a £300 voucher or 30,000 Avios. so, given the cost of four business class flights to Miami from London, British Airways value the loss of enjoyment through travelling in a stinking cabin, at £75 per passenger! Given that I am a gold card holder, an extremely good customer, clearly in the top one percent of all BA customers and a gold cardholder, if that is how they behave with me, God knows how they behave with everybody else. All I can tell you is that flying with Virgin Atlantic when I was a Gold member was highly positive. When our children were young, we used to fly BA first class at times and we would not dream of changing a nappy in the cabin! Not in any cabin! When I complained to British Airways, I asked them if changing of nappies in first class would be allowed during dinner service and they ignored the question. I have numerous business class flights booked with BA over the course of the next 12 months as well as first class flight booked.