"a thoroughly reassuring, coming out of COVID, experience"
24 reviews David Ellis (United Kingdom)
✅ Trip Verified | After sixteen months of being grounded by COVID, it felt almost surreal to be back in T5, heading for what to us was essential summer sun in Greece. T5 was blissfully quiet, with no queues at check-in or security, and even the Galleries South lounge was less frenetic than usual, despite families with kids similarly desperate to escape Boris Johnson’s bully boy attitude. Ordering food and beverages from one’s table seems something worth continuing, avoiding all the wastage of endlessly replenished buffets. The flights was very quiet, with just 30 pax on board, 9 of whom were in Club Europe. Boarding by row also seemed a welcome improvement on the previous ‘groups’. Service on the flight was good and the food was of the usual Do&Co quality. Landing was ahead of schedule and we were through passport control in just a few minutes after a quick check of vaccination certificates and the passenger locator form. Overall, a thoroughly reassuring, coming out of COVID, experience.
| Aircraft | A320 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | London Heathrow to Preveza |
| Date Flown | May 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"going in circles to avoid issuing any voucher"
R Baker (South Africa)
✅ Trip Verified | BA cancelled flight in Dec 2020. Refund was promised in voucher form by call center. We are now 6 months down the line, 13 calls of which each is 40 min waiting time, and 16 email reminders. Conclusion is that they are just going in circles to avoid issuing any voucher. Head of call center is keeping to her empty promises.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Durban to Cape Town |
| Date Flown | January 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Fantastic flight down to Heathrow"
Michael Clark (United Kingdom)
✅ Trip Verified | Fantastic flight down to Heathrow. Crew doing their best to keep everyone happy in challenging times. Nice to see they have introduced a free snack and water. It’s a start.
| Aircraft | A321NEO |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Aberdeen to London Heathrow |
| Date Flown | May 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"appreciated the COVID measures"
P Geare (Spain)
✅ Trip Verified | Boarding and disembarking were greatly organised: passengers were boarded at the gate by seperate rows, from the backside to the front (business), minimizing the possiblity for jamming. Same at disembarking: passengers were asked to remain seated, then row per row was called. crew members were supporting the process. What could be improved: distribute hand-sanitizer during boarding. When snack was distributed my row (#8 business) was overlooked for some reason; after a while my seat neighbour highlighted that we did not get food - staff was surprised and fixed it, This was my first flight since one year, and I appreciated the COVID measures taken by BA - still it left some strange experience.
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Malaga to London |
| Date Flown | April 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"COVID protocols are not as robust as they should be"
N Pearce (South Africa)
✅ Trip Verified | This was not my best experience with BA thus far as there were a couple of disappointments. I was happy with the fast baggage check-in. This was a bus gate which is not my favourite thing but not a blemish on the airline. The COVID protocols are not as robust as they should be, particularly attendants need to be armed with sanitizer at the cabin entrance. There was a big mix up which I find inexcusable - I and another passenger were allocated the same seat on the same plane, causing a few anxious moments and the friendly attendant had to get me another seat but I don't expect such at this level. Bottles of water were offered to every passenger which was welcome. The plane arrived 10 minutes late.
| Aircraft | Boeing 737-800 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Johannesburg to Cape Town |
| Date Flown | April 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"I would need to call up to rebook"
L Ward (United Kingdom)
✅ Trip Verified | Ok flight apart from they cancelled the majority of the outbound and crammed everybody on one flight. After having my return cancelled 3 times I opted for a voucher so I could rebook a new route. I had not been informed before requesting the “E-voucher” and I would need to call up to rebook (I’m in a different country and the phone tariffs are extortion). So not only was my flight cancelled 3 times I wasn’t offered an option to rebook a new flight online I was inconvenienced every step of the way.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Gatwick to Cancun |
| Date Flown | December 2020 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"had my flight cancelled on 3 occasions"
F Lewis (United Kingdom)
✅ Trip Verified | Absolutely appalling experience. British Airways, unfortunately, has lowered it's standards and to my dismay, I've been recently having a much better flying experience with budget airlines rather than BA. Customer service representatives are completely clueless, unprofessional and not bothered. I recently had my flight cancelled on 3 occasions and the staff weren't interested in helping me return home.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Bridgetown to London |
| Date Flown | February 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"A poor show with BA"
Anusha Bindu (Canada)
✅ Trip Verified | Had booked the above mentioned flight. But the travel restrictions changed a week before the travel dates. The airline didn’t notify me until I learned that I could not fly with the airlines only at the airport when I went for check-in. It was a single ticket with the company and they said they didn't realise I was flying from Canada to India via London. The restrictions didn't allow any via flights but were ok with direct ones. When I booked a single ticket from Canada to India, how come they didn't realise I couldn't fly? No refund at all. Gave me a credit for me to travel anytime in the next two years, but I don't have any travel plans for the next two years. That means my money is gone? When talking to representatives, they ridiculously put everything on the website agents which was 'Onetravel'. The worst experience ever with an airline. Am a frequent flyer, was trying BA for the first time but now I guess I am never going to fly with you. On my return journey, the other flight gave me a full refund when the new travel restrictions didn't allow them to take me. A poor show with BA.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Ottawa to Ahmedabad |
| Date Flown | November 2020 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"promised to give me compensation"
Anna Kravtsova (United Kingdom)
✅ Trip Verified | My return flight from Antigua to London was cancelled 2 times. When I call to BA several times their computer system didn’t work and they couldn’t issue new ticket, as the result I had to pay airport price for baggage, as I couldn’t pay online without ticket. They promised to give me compensation of hotel stay, food and travel if complete online form. When I done it, I was asked to submit expenses, but link provided was to lost baggage expenses, not what I claimed. I replied that link is wrong and asked for correct link. They replied that they wouldn’t compensate anything.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Antigua to London |
| Date Flown | January 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Do not recommend to anyone in Covid restrictions"
G Dimitar (Bulgaria)
Not Verified | 4 cancellations for 1 month! Applying vouchers only to find out they don't work after new cancellation! Terrible stammers. Do not recommend to anyone in Covid restrictions.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Sofia to London Heathrow |
| Date Flown | December 2020 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
