✅ Trip Verified
| Las Vegas to Gatwick. A very disappointing service for Club World, it felt like I was travelling in economy (with attitude). Especially considering the very high cost of the flight (I've paid half as much less for business class returns to Australia). We got off to a bad start when offered one third of a glass of champagne (about 2 cm in the bottom of the glass). My initial drink after take off was not what I ordered, when I queried it, I got a lecture on this was how it should be. No wine arrived with dinner, until I asked for it a second time (out of stock of the first choice), no second glass of wine offered. Yes, I could have used the call button, but 1/3 of a glass of champagne and one glass of wine being offered on a 10 hour business class flight? Other than the initial bottle of water, and a glass of water with dinner, no other water was offered until I got up and went to the galley to ask. The good news is the food was good and well presented. Although the promised (on the menu) selection of pastries with breakfast were not served (I later walked past the galley to see the crew eating them for their own breakfast). We had dutifully filled in the pre-order card for breakfast, only to find we were being asked again at breakfast. Sleeping was impossible due to the temperature being so high, I actually thought I had a fever (I was so drenched in sweat) until I spoke to a colleague who was the same. I'm used to flying ultra long haul with Middle Eastern airlines, so I'm used to hot cabins, but this was crazy. Only when the crew dropped the temperature a few hours before landing (presumably to wake us up), was it bearable enough to sleep. Combined with the a very dry cabin air, it was very unpleasant. No need to say anything much about the eight across seating as I know the seats are being upgraded over the next few years, other than they are very cramped if sitting next to a window. I do like the semi-reclined position for take off and landing though. I have fairly big shoulders and found the seat width very restrictive. There is nowhere to put your spectacles or bottles of water if lying down. Being on the second aisle, we had to join in with the economy passengers queuing to disembark, so it wasn't quick. At no point did any member of the cabin crew introduce themselves other than via a general PA announcement. The seats I can forgive as they are being addressed, but the service was budget airline level. Really BA, you need to do much, much better. The ground staff in Las Vegas were fast, friendly and efficient. The lounge was something from the dark ages, all 1970's wooden panels.