| I booked my flights to the UK in May 2019 and had to cancel our trip to the UK on March 12, 2020 .. 4 days prior to leaving because a travel ban was going to start on March 16, 2020 and because I am older and have pre-existing health conditions, my doctor asked me to postpone our trip. The British Airways customer care associates I talked with were great and caring and they were able to issue us travel credit for tickets that were non-refundable. Now the problem is, I need to rebook and use the travel credit by May 2020 for travel to the UK by May 2021 or lose all the credit from our trip. How can I make travel arrangements by May 2020 with the coronavirus out of control throughout the world and travel bans in place? I understand BA has policies in place, but I cannot understand how you can expect someone to make travel arrangements while the world is dealing with COVID-19. I feel this timeline is unfair to any consumer who has trust with their preferred airline, my preferred airline is still British Airways. British Airways needs to reevaluate their policies during a world crisis....and make adjustments as needed to be fair to consumers who trust them. Whether a consumer has purchased refundable or non-refundable tickets should not matter, because forcing a consumer to rebook while a world pandemic is happening and not adjusting your policies to the situation can change your loyal customers, remember, there are many other airlines out there to choose from. The coronavirus is something that no one has any control of. I guess the bottom line is I think British Airways needs to put some common sense to their policy. I want to rebook and travel, but I am hesitant to this at this time. Hopefully, May 2020 this pandemic is over for all of us.