"lost my luggage on both flights"
David Wright (United Kingdom)
✅ Trip Verified | Absolutely terrible, lost my luggage on both flights, delivered 3 days later smashed to pieces. A lete departure caused me to miss the connecting flight, yielding a 7 hour delay. the aircraft was oversubscribed, dirty, with an unpleasant persistent odour. Food was genuinely horrible, I'm ex forces, I'll eat almost anything usually!
| Aircraft | A350 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Austin to London Heathrow |
| Date Flown | April 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"The flights were okay"
43 reviews Eelco van den Heuvel (Netherlands)
✅ Trip Verified | We chose Rotterdam and London City airport because of convenience, both small and having a hotel in the Docklands meant a short distance from City Airport. Three hours before our departure our flight was canceled however. Disappointing, but we made a swift move to Amsterdam Schiphol Airport, but unfortunately we were offered a flight to Heathrow, which meant almost 1,5 hours by tube to our hotel. Flight back operated out of LCY to RTM, but had a 30 mins delay, so in terms of punctuality BA is not very reliant. The flights were okay, with a snack and a drink. The E190 being far more comfortable with 2-2 seating and more legroom than the A319. Our extra expenses for the cancelled flight were handled promptly and we got all the money for extra transport and food back, so BA did a good job in this respect. But hesitant to book again, though they are the only airline flying between RTM and LCY.
| Aircraft | A319 / E190 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Rotterdam to London City |
| Date Flown | March 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"whole experience was awful"
Jacki Dioguardi (United States)
Not Verified | British Airways cancelled my flight less than 24 hours before. Automatically rebooked it for 2 days later. I called customer service 3 times trying to change it and they would Not help. My daughter was flying on a different reservation and because I am legally blind I needed to be on the same flight - they didn’t care nor would they help. We eventually bought new tickets on easyJet. When we arrive home I entered a complaint to get my fare refunded. It took them 4 months and then the response was it was cancelled because of a strike in Spain so they won’t refund it. EasyJet didn’t cancel. The whole experience was awful and so disappointing.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Tenerife to London |
| Date Flown | January 2024 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"travelling with British Airways so stressful"
Robert Walls (United Kingdom)
Not Verified | We have flown this route with EasyJet regularly for more than twenty years but at the age of 80, boarding at Nice has become so chaotic and wearing l decided to pay the significant extra amount to see if BA was better. The outward flight from Heathrow was not great but acceptable but when l attempted to checkin for the return l discovered that we did not have a booking. At the time l booked l was recovering from a serious illness and assumed that l must have made a mistake. After considerable panic, l booked last minute flights at considerable cost with EasyJet, boarding being the usual shambles. Flying into Gatwick rather than Heathrow the only way to get home was a £120 taxi rather than a £2 bus fare from Heathrow. On arrival home l discovered that I did have an email confirmation of the return flight from BA, so immediately contacted them to complain and ask for financial compensation. In the two weeks since they have sent two apologies for their slow response but nothing else so far. We have elderly friends who say that they now find travelling with British Airways so stressful that they will not travel outside the UK again. This will help the environment but it seems remarkable that the airline industry in the UK has deteriorated to this extent. Unfortunately JAL or Singapore, both of which l have used happily over many years, do not fly within Europe.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London Heathrow to Nice |
| Date Flown | March 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"I would say disappointing"
3 reviews R Norton (United Kingdom)
✅ Trip Verified | Overall I would say disappointing. Due to BA status I had lounge access, on the small side and very busy. The aircraft used a remote gate, boarding was not well organised by group status as it should be but I did manage to make my way onto the first bus of 3. On arrival at the aircraft the plane was still being prepared so we had to wait on the bus. After 10 minutes or so everyone was becoming a little irritable. As it turns out the inbound flight had a number of complex wheelchair passengers that needed assistance which was delayed and took a long amount of time when it did arrive. After 35 minutes waiting on the bus we finally boarded the aircraft. The Captain apologised for the delay, no mention from the crew. Seat was standard Euro Traveller, the service was okay but the crew were not particularly engaging. When I tried to order a coffee due to the seatbelt sign being on as a result of some minor turbulence I was told it wouldn't be possible. As the crew member reached two rows behind be the seatbelt sign was turned off but they didn't come back to ask if I would still like a coffee. Overall we arrived into LHR 1 hour late. No tug to move the aircraft in Lisbon and had to wait for the gate in LHR. Disappointing but not the worst flight I have had.
| Aircraft | A320 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Lisbon to London |
| Date Flown | March 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Cabin crew attentive and bubbly"
2 reviews Paul Lee (United Kingdom)
Not Verified | Efficient and Smooth flight from start to finish. Cabin crew attentive and bubbly. Very clean aircraft. Mcvities snacks a nice touch, and even the coffee in a bag was unexpectedly nice. Everything to praise, and nothing to complain about!
| Aircraft | A320 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London to Milan |
| Date Flown | March 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
“a terrible and unnecessary experience”
Peter Buchanan (United Kingdom)
✅ Trip Verified | Was told we can not take hand luggage onto the plane as all overhead cabins were already full. So had to put them in the hold when we at the aircraft door. Frustrating as we had just hand luggage to avoid delays at Heathrow. Then the bags did not arrive at the baggage belt and after 45 mins waiting had to spend another 30 mins filling in forms etc. Was told the bags are still in Madrid so they know that all the time and did not have the decency to inform us before we waited for them to arrive. 12 hours later no communication from BA. Such a terrible and unnecessary experience and so badly handled by BA. There were many people who had bags that were too big for hand luggage hence the cabins were full before everyone had boarded which is unfair and then not helping by informing us of the fact they did not leave Madrid is a double level of incompetence.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Madrid to London Heathrow |
| Date Flown | March 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"stick to their cabin bag size limit"
4 reviews Michael Powell (United Kingdom)
Not Verified | The flight was comfortable enough but with an hour delay on the return leg. However, on both leg I was told I had to put my very small and expensive cabin case into the hold as the flight was full. Having done so I was not amused to see other passengers bringing much larger cases into the cabin. BA should stick to their cabin bag size limit and not inconvenience those who comply.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London Heathrow to Toulouse |
| Date Flown | March 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"crew were attentive, friendly"
N Wardan (Canada)
✅ Trip Verified | We had a really good flying experience with BA, travelling as a young family of 4. The flights left on time and we even arrived early for nearly each one of our flights. Food was generous and quite tasty for Economy class with the crew coming around with water/drinks throughout the flights. Our checked luggage also arrived safely and undamaged both at VCE and our return flight to YUL. On all of our flights the crew were attentive, friendly, and helpful with us and our children, especially the gentlemen who served us on the return flights from VCE to YUL on March 5th. The B787-8 interior is really dated and really needs to be updated to compete with their European counterparts. There were panels squeaking loudly when we hit turbulence, seat covers coming off the seats, and tray tables which were not level and loose for eating. The IFE on the B787-8 worked fine, but it definitely wasn't as responsive and did not have a newer, larger screen like the ones on the B777-200. Thankfully, the B777-200 have had their interior updated but the one we flew on had a clogged sink in one of the lavatories, which created problems for passengers. Unfortunately, on nearly all of our flights, there was garbage left in the seat pockets and the floors weren't quite as clean. On the incoming flight to LHR, the B787-8 was not assigned a gate because we arrived early into the airport, which resulted in significant delays for the airport buses to get to the plane and also slowed down the deplaning process. We would definitely consider flying trans-Atlantic with BA again, as we received value and service for the fare we paid.
| Aircraft | Boeing 787-8 /777-200 / A320-200 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Montreal to Venice via London Heathrow |
| Date Flown | March 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"cancelled our return flight"
P Marten (Canada)
✅ Trip Verified | Absolutely horrible customer service - will never fly again. We left Toronto for London, and then missed our connecting flight from London to Mumbai, so we had to book with a different airline and pay the costs. They then cancelled our return flight (3 weeks later) from Mumbai to Toronto without notifying us. We just happened to find out when we tried to check in on the day of. We are now stuck in Mumbai with 3 small kids, no return flights. First and last time flying with them.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Toronto to Mumbai via London |
| Date Flown | February 2024 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
