British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1965 reviews
5/10
4 star Skytrax Rating
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3/10

"even Ryanair have more space"

(Netherlands)

Not Verified | Cabin luggage had to go to cargo, even when I said I carried medicines. There was no time to get them out the hand luggage. The economy seats with Virgin Atlantic, KLM and even Ryanair have more space. Luckily it was a short flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Amsterdam
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
4/10

"in-flight service is usually weak"

(United Kingdom)

Trip Verified | I have been using BA for a while now and on average I cannot say that I am pretty satisfied. BA somehow experience cancellations and delays most of the time. Second, the in-flight service is usually weak. Food portions are small and cabin crew is not very helpful especially when it comes to drink requests. The screens in the A380s should be renewed as they are full of scratches and same size as A321s. Especially in longer flights, the entertainment system becomes more important. There is also no welcome package except for pillow and small blanket. I would expect more from BA. If you are flying from the US to anywhere except the UK, I would recommend considering other airlines. But if you are flying to/from UK directly, then BA could be one of your choices.
AircraftA380-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Francisco to London
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"little concern for customer service"

(United States)

Not Verified | I have flow on BA several times since the airline started non-stop service between Austin, TX and London Heathrow. Every year the service gets worse. I brought a tape measure with me to see how far apart the seats are in the economy section. 25½ inches. BA has removed bathrooms in order to squeeze a few more rows of seats onto the aircraft. Thankfully I'm not a big person and was able to squeeze into my seat without being too uncomfortable. When BA first started flying out of Austin, the food was great. Now, when I arrive at Heathrow, I get real food and take it on the plane with me. I don't know where or who makes BA's food, but it is not eatable. If BA did not have a direct flight from my hometown to London, I would fly with a different airline. When we checked into Heathrow, the line was extremely long and only one person was checking people in. It took nearly an hour to get to the counter. I understand airlines are making record profits and need to make up lost revenue from the pandemic, but I think BA has gone too far and has little concern for customer service in pursuit of profits.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Austin
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"gave up being a full-service airline"

(United Kingdom)

Trip Verified | The flight departed over an hour late due to a late inbound plane. The plane was very full, and half of the economy class passengers were forced to check in their larger cabin baggage at the gate when boarding, making a complete mockery of the hand luggage allowance advertised. Lots of passengers on board were stressed out about missing onwards connections due to the delays (and some did miss them as their next gates had closed by the time we disembarked at Heathrow). Onboard service was ok but minimal  - BA gave up being a full-service airline some time ago. More concerning is that trying to get hold of customers services to make changes to bookings and deal with problems was non-existent. The airline seems to make it deliberately hard for its customers to contact it.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGeneva to London Heathrow
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

“I hate British Airways!”

(United States)

Trip Verified | I hate British Airways! We get to London on Oct 3 and our next flight is cancelled. We stand in line with 1200 other people to get it fixed and they tell everyone to leave the airport and call them to fix. They book us the next day..via online. Don't offer vouchers for hotel, we will miss our tour. Now trying to get home from Istanbul. Plane is here but should have started loading an hour ago. No explanations. May miss next flight. Will never travel with them again. Was this same problem April 2022 flight.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIstanbul via London
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"left on your own and nobody cares"

(United Kingdom)

Trip Verified | The customer services (call centres etc) are atrocious and sometimes callous. They just don’t care. Long waits to speak to anybody, who then have no power to actually solve anything, and the calls just cut halfway without resolution anyway. If the flights are cancelled (as were my original ones) you’re really left on your own and nobody cares. The onboard services are so-so but for short haul it’s now “semi-low cost” which is confusing as you never know what to expect. This time we were given a bottle of water and a (very) small snack, whilst anything else had to be paid for. And yet on some other flights apparently you have to pre-order any additional food. It’s confusing, which makes it not dependable. Cabin baggage is in theory generous compared to competitors in economy but then they asked more than half the passengers on this flight to check in the cabin baggage at the gate due to lack of space in the overhead cabins, leading to long boarding delays. Their whole offering hasn’t been thought through very well . The USB power supply did not work throughout the flight (contrary to the announcement that the power be available after the seatbelt sight was turned off ) so it was pointless providing the sockets in the first place. Not my first choice airline on this route and am just trying to use up most of my Avios points before I totally abandon them. I fail to see how it is deemed a 4 star airline.
AircraftA320-232
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon Heathrow to Geneva
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"Very second rate shoddy airline"

(United Kingdom)

Not Verified | Flew with BA to Punta Cana. Took the trouble to reserve seats for both outbound and inbound flights. On boarding at Gatwick, realised we had been moved to much less good seats with other people sitting in the seats we had spent a lot of money reserving. Apparently there has been a change of aircraft and a number of passengers had been automatically reallocated seats for no particular reason. The crew said there was nothing they could do (although of course they could just have swapped us with the couple using our seats). We were told to claim a refund on return home. We did this via a complaint form Ns BA offered us £100 in vouchers. We didn't accept this as it was less than the cost of the seats and also naturally we wanted our money back. We eventually got it but not without a fight. Very second rate shoddy airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon Gatwick to Punta Cana
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Never again BA"

(United Kingdom)

Trip Verified | The already delayed aircraft landed and apart from the small BA logo on the rear of the fuselage, there was no indication as to whom the carrier really was. Boarding turned into a farce with passenger groups being told to wait in one queue in order to board, only to be informed we were on the wrong place and our boarding wasn't allowed yet. The interior cabin was reminiscent of a BA cabin from twenty years earlier except the tight legroom and uncomfortable seating which made a budget airline feel luxurious. The crew were not BA but from an unknown charter company. Service was slow, and as usual, choices of food to purchase ran out before they'd reached row 24. I requested a cup of tea which never appeared. Thank goodness for my airport purchased water and the tiny offering of pretzels. The over officious senior flight attendant, who'd been facilitating in 'Club Europe' appeared in economy and immediately slammed down the armrests (whilst still in mid flight) making an already uncomfortable journey feel worse. "Cattle class" was definitely that! To say I was happy to land and disembark was an understatement. Never again BA, never again!
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCatania to Gatwick
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"BA Gatwick are not BA"

(United Kingdom)

Trip Verified |   Caught up in the Gatwick cancellation fiasco; at some point between what was smooth check in (unable to do online as part of group travel) and security, the flight was cancelled; (we were denied entry to security and departures as a result). It was at this point that we discovered BA Gatwick are not BA, but a masquerade, who are unable to help and and provide very little assistance unless the 'real BA' provide information, and even though our baggage was now airside, didn't have a clue as to how we could get it back. It is, however, with thanks to a supervisor from Business Class check in, who came to our assistance and help with our predicament- baggage retrieval, information on what to claim and how, and our revised BA flight from LHR the following evening. (Difficult to give a rating for cabin service as we didn't even board the aircraft)
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGatwick to Venice
Date FlownSeptember 2023
Ground Service 12345
Value For Money 12345
no
1/10

"Boarding flight took an hour"

(United Kingdom)

Trip Verified |   BA has a real problem with boarding it's flights. Those who get on first fill the luggage bins with 2 bags, one of which is supposed to be small and under seat only. Cabin staff don't bother implementing their own rules. Subsequent passengers mill up and down the aisle, bumping into each other, searching for space. Boarding this flight took an hour as a result of this nonsense. The incoming flight was late already so our 90 minute flight was 90 minutes late.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBerlin to London
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages