British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1643 reviews
5/10
4 star Skytrax Rating
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1/10

"such deceitful practices"

(United Kingdom)

Trip Verified | I have a booking for March 19th, London Heathrow to Valencia, and BA still show this flight as operating and are not providing any refund option. The BA website was updated on 17 March to state "We’re working closely with the Foreign & Commonwealth Office (FCO) to continue flying, where travel restrictions allow and where it is safe to do so." I then checked the FCO website that was also updated on 17 March and it states: "The Foreign and Commonwealth Office (FCO) advises against all but essential travel to Spain." So it is clear that BA deem it "safe" to fly to Spain despite the FCO statement. I know the airline is suffering, like the rest of UK industry and business, but how can they get away with such deceitful practices. It is clear they are expecting customers to change their booking to the future and keep the funds, and are not complying with the British FCO advisory. Is this actually legal?
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLondon to Valencia
Date FlownMarch 2020
Value For Money 12345
no
1/10

"not surprised they are in trouble"

(United Kingdom)

Not Verified | London Gatwick to Funchal. British Airways are still forcing people to fly to Madeira when the Foreign Office has advised against anything other than essential travel. My wife and her friend were due to fly to Madeira on 17 March for a week's holiday when we found out that the FO had advised against travelling there. The Madeira government had ruled that new arrivals would spend 14 days in quarantine no matter how long their stay, that's a week longer than their proposed stay. Her friend contacted BA but was told they could not have a refund as the flight was still on! They offered a voucher. If this is an example of BAs customer service I am not surprised they are in trouble.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon Gatwick to Funchal
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"still forcing people to fly to Madrid"

(United Kingdom)

Not Verified | Diabolical that British Airways are still forcing people to fly to Madrid when other airlines have cancelled their flights and the Foreign Office have advised against anything other than essential travel. What a way to treat their customers. If that is how they are going to treat people it is hardly surprising they are in trouble.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Madrid
Date FlownMarch 2020
Value For Money 12345
no
3/10

"unfriendly and inconsiderate to me"

(Argentina)

Trip Verified | Frankfurt to Buenos Aires via London in October 2019. The aircraft is very old with small screens and ample entertainment, which becomes an issue flying +10hrs. The 1 hour layover was a complete disaster. The staff was unfriendly and inconsiderate to me.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFrankfurt to Buenos Aires via London
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"rude staff and service"

(Germany)

Trip Verified | London City to Berlin on 8th March. Flight got canceled. The lady at the counter was extremely unfriendly and arrogant. Extremely rude staff and service. This is no way to treat passengers!, especially not if the expensive flight is cancelled!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon City to Berlin
Date FlownMarch 2020
Ground Service 12345
Value For Money 12345
no
8/10

"BA has really upped their game"

(United Kingdom)

Trip Verified | London to Beijing in January 2020. BA has really upped their game now. A few years back I took BA, the experience was really disappointed and avoid them since However, my recent flight is good. The flight was delayed for 1 hour due to mechanical reasons, but get back majority of the delay in the air. Food is tasty, and crews are not hesitate to provide more if you are still hungry. The drinks are offered in the promote manner, and crews are really willing to engage with you (in the gallery when majority of the passengers fall asleep). Seat is a bit tight but understood I am flying economy so this is bearable The return flight has been cancelled, it takes like 10 calls / emails, and they finally sorted out our flight. This could be improved but I appreciate it is not easy to change you to an airline which is not BA's partner Overall, BA has really improved the game, and the friendly and professional crews are the best in the world
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Beijing
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"friendly and helpful"

(Hong Kong)

Trip Verified | Hong Kong to London. Great airline indeed! Staff were friendly and helpful! The aircraft was very clean. The crews are diverse. Will definitely fly again.
AircraftA380
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHong Kong to London
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Very happy with the service"

(United Kingdom)

Trip Verified | Mumbai to London. The check in process was quick, efficient and friendly. Unfortunately there was a two hour delay on departure, but BA kept us informed and we were given a free food and drink offering from the food court. Information, explanation and apology over the delay was given by the first officer which we were happy with. The entertainment screens were a little temperamental to begin with but they eventually worked. Good service and friendly attitude from the cabin crew made the long flight easier though. Very happy with the service.
AircraftBoeing 777-200
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMumbai to London
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"positive, friendly attitude"

(United Kingdom)

Trip Verified | London to Delhi. This booking was part of a holiday group format so we had to check in as opposed to bag drop. According to the check in screen, all zones were applicable for our destination, but we were sent from one zone to the next; (which, given the size of the T5 check in hall wasn't helpful) Eventually, we managed to find assistance but it was very much a shrug of the shoulder attitude - especially when we discovered we were seated separately; it was only when a family with two young children had been split up that we were able to switch seats. Fortunately, the cabin crew made up for this by providing a fabulous flight, with great service and positive, friendly attitude. I actually praised them and told them that my faith in BA had been restored!
AircraftBoeing 777-200
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Delhi
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"never use British Airways again"

(Australia)

Trip Verified | I flew from Sydney to London to visit my seriously ill mother. The second leg, from Singapore to London was with British Airways. My return flight from London to Sydney was with British Airways, leaving 23 February. On 20 February it became clear that Mum did not have long to live. I contacted BA, who said I should be able to change my return date, and asked me to send medical documentation, which I did, with an explanatory email. Sadly Mum passed away very early on the morning of 22 February. I contacted BA again the next day. They said because I had booked through Webjet, I needed to contact them. I phoned them, they said they would contact BA. No follow up from either. When I phoned Webjet again, they said still no word from BA. When I phoned BA again, they said they couldn't help. At this point I gave up and booked with Qantas, paying for another flight. BA's complete lack of compassion (apart from a couple of platitudes), and lack of interest in helping me in any way, astounded me. Needless to say, I will never use British Airways again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to London
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages