British Airways customer review
Alan Thompson (United Kingdom)
Bari to Gatwick. This flight seems to be late on a regular basis. Three times an hour late and once two hours late this summer of the four times I was involved. Seems the summer schedule is very optimistic Check-in at Bari is hopeless always queues and 'bag drop' seems to be used by travellers with ticketing problems. Boarding is poor regularly left to wait in a hot air bridge between the gate and the plane. None of this done by BA staff but they are doing BA's reputation no good seemingly using the level of service expected with the low cost carriers that also go to London. Onboard though is always good despite the age of the planes. Fair choice of drinks and a good sandwich nice crew. My flight ended with a 50 minute wait for luggage. A lot for BA to address here.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
D Barge (United Kingdom)
Gatwick to Cancun 777-200 club world return in July. Old plane which I think BA use out of Gatwick. Food - I can't understand how they can get it so wrong. We flew Virgin upperclass to Cancun but had to use BA this year due to date's will not use BA again. Cabin crew not too bad but could be better. Save your money or go with Virgin.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Sansom Chris (United Kingdom)
LHR-MAD-LHR BA458/463 out on A319 G-EUOE and return on B763 G-BZHB excellent flights both ways. The cabin service was very good and I got the seating as requested nice refurbished B763 on the return journey. Definitely my choice of carrier.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | N/A |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Shilen Bhimjiyani (United Kingdom)
LHR-LAX and ORD-LHR. Great crew on both flights. The new aircraft are great although I preferred the 777-300ER to the A380 as the journey was more comfortable and more legroom at the back off the 777. BA really have upped their game and would happily fly with them again in the future.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Donnelly Chris (United Kingdom)
I flew from Singapore to Heathrow on a B747 which is certainly an ageing aircraft that showed its age. I think this is one of BA's main let-downs. The inflight entertainment was slightly disappointing. There wasn't a single movie that I fancied but then I suppose everyone has different tastes. I did listen to some music though. The service on board was generally good at least on the side of the aircraft I was on. The stewardess who served was very kind and attentive. The food was good although I got a sense that something was missing from the meal overall. It wasn't highly appealing. I also find the seats comfortable they are softer than those on Singapore Airlines. I slept very well and I'm not usually one to sleep particularly well on flights. BA can certainly improve in some aspects but overall I have found them a pleasure to travel with.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Tibble Simon (United Kingdom)
BA2590 20 Aug LGW TO BRI. We checked in online so only had to drop baggage and clear security. Wrong what a chaotic system BA were running. Everyone who checked in online had to wait in a very long line to simply have their bags tagged and sent on their way by a member of BA staff. If this is the case then please get all the counters working and clear the queue quickly. Pity the poor people who squeezed their way to the self check in and bag tagged their bags only to be told to join the same line. I can not understand how the system is supposed to be more efficient. We then had the situation of BA staff dragging people out of the line as they were going to miss their flight. Even the very nice BA staff member who did our bag tags could not explain what went wrong. Flight was delayed on boarding due to flight coming in late. No issue with boarding or the staff on board all very helpful. We have a drink and wrap which was very good. Captain kept us informed of the delay and we landed 30 mins late and he did apologise again for late arrival. Please Gatwick BA sort out check in.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Karam Kandola (United Kingdom)
LHR-YYZ. Checked in at 10.00am for my 13.10 departure. Check in was quick. Then proceeded through Fast Track which was not "Fast". The lounge was quite busy but the staff were very helpful. Departed on time and before take off were offered drinks. We were on the new B787 so the aircraft was nice and clean. I sat in 1F. It converted into a flat bed which was good. About 20 mins into the flight the drinks run came through. When then we asked for what we will having for lunch. I choose the Salmon for starters which was excellent. For mains I choose the chicken option which was good but the veg was very hard. Finally I choose the ice cream for dessert. Landed on time and got our bags quickly.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Jill Young (United Kingdom)
We paid £2500 to upgrade to world traveller plus when we got to departure lounge we were upgraded to business class which was brilliant but air hostess made a point of letting us known plus other people that we had a free upgrade. On the return journey in world traveller plus not happy table broken and air steward very sarcastic food very bad plus stewards seemed as if they were doing you a favour. Paid a lot of money to fly to Maldives have no choice to fly BA to go direct stewards male or female need to remember that we are customers paying a lot of money for a service.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
B Wijesinghe (United States)
DXB-LHR B777-200ER BA0108 August 18 First Class. Transferred from an Emirates flight in DXB. BA DXB Galleries Lounge reception staff member excellent. Boarding reasonable with an on-time departure. Cabin crew outstanding and definitely lived up to the "To Fly. To Serve" BA slogan. Food tasty and well presented but not quite First Class and cost-cutting was evident. The New First seat is comfortable though the footrest is poorly designed and a storage area for small inflight items is missing. IFE monitor controls and selection very good but the screen could be more adjustable for reach. Lovely cabin ambience including colors textures mood lighting and window blinds. Toilets cramped and stocked with the cheapest liquid soaps and toilet paper. Overall an enjoyable flight but as a longstanding and very loyal BA customer (Gold Tier) I ask that they seriously consider improving their product in an increasingly competitive market. Arrived a little late at LHR with remote stand disembarking and bus transfer to T5.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
R Vines (United Kingdom)
I flew from Gatwick to Rome and back on holiday and was pleasantly surprised by the standard of food and service. The salad on the outward flight was exceptional and the steward on the return leg (in a near-full cabin) was anticipating what passengers might want. BA food baffles me. I've flown First a few times in the past few years and the food was so bad I thought BA should pay compensation as well as refunding the flight ticket. In Business it is usually OK. The only letdown this time was the lounge at Gatwick. It was like a Ryanair holding pen.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
