British Airways customer review
Donnelly Chris (United Kingdom)
I flew from Singapore to Heathrow on a B747 which is certainly an ageing aircraft that showed its age. I think this is one of BA's main let-downs. The inflight entertainment was slightly disappointing. There wasn't a single movie that I fancied but then I suppose everyone has different tastes. I did listen to some music though. The service on board was generally good at least on the side of the aircraft I was on. The stewardess who served was very kind and attentive. The food was good although I got a sense that something was missing from the meal overall. It wasn't highly appealing. I also find the seats comfortable they are softer than those on Singapore Airlines. I slept very well and I'm not usually one to sleep particularly well on flights. BA can certainly improve in some aspects but overall I have found them a pleasure to travel with.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Tibble Simon (United Kingdom)
BA2590 20 Aug LGW TO BRI. We checked in online so only had to drop baggage and clear security. Wrong what a chaotic system BA were running. Everyone who checked in online had to wait in a very long line to simply have their bags tagged and sent on their way by a member of BA staff. If this is the case then please get all the counters working and clear the queue quickly. Pity the poor people who squeezed their way to the self check in and bag tagged their bags only to be told to join the same line. I can not understand how the system is supposed to be more efficient. We then had the situation of BA staff dragging people out of the line as they were going to miss their flight. Even the very nice BA staff member who did our bag tags could not explain what went wrong. Flight was delayed on boarding due to flight coming in late. No issue with boarding or the staff on board all very helpful. We have a drink and wrap which was very good. Captain kept us informed of the delay and we landed 30 mins late and he did apologise again for late arrival. Please Gatwick BA sort out check in.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Ravi Mene (United Kingdom)
BA 56 JNB-LHR 15 August 2014 Business class A380 upper deck. The flight did not live up to expectations. Too many seats makes business class cabin look crowded narrow seats with each row facing in opposite direction no problem with this but this impedes free movement for some of the seats specially the ones in the middle and window side also not much space for storage of personal items like specs etc. The window blinds of this section in upper deck were kept lowered through the entire 11 hr flight with no cue of any outside light whatsoever until we landed at Heathrow and parked to the stand felt like sitting in a light proof box with artificial illumination. I thought you need to keep the blinds open for landing and take off? The 747 business class is more comfortable than A380.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Jill Young (United Kingdom)
We paid £2500 to upgrade to world traveller plus when we got to departure lounge we were upgraded to business class which was brilliant but air hostess made a point of letting us known plus other people that we had a free upgrade. On the return journey in world traveller plus not happy table broken and air steward very sarcastic food very bad plus stewards seemed as if they were doing you a favour. Paid a lot of money to fly to Maldives have no choice to fly BA to go direct stewards male or female need to remember that we are customers paying a lot of money for a service.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
B Wijesinghe (United States)
DXB-LHR B777-200ER BA0108 August 18 First Class. Transferred from an Emirates flight in DXB. BA DXB Galleries Lounge reception staff member excellent. Boarding reasonable with an on-time departure. Cabin crew outstanding and definitely lived up to the "To Fly. To Serve" BA slogan. Food tasty and well presented but not quite First Class and cost-cutting was evident. The New First seat is comfortable though the footrest is poorly designed and a storage area for small inflight items is missing. IFE monitor controls and selection very good but the screen could be more adjustable for reach. Lovely cabin ambience including colors textures mood lighting and window blinds. Toilets cramped and stocked with the cheapest liquid soaps and toilet paper. Overall an enjoyable flight but as a longstanding and very loyal BA customer (Gold Tier) I ask that they seriously consider improving their product in an increasingly competitive market. Arrived a little late at LHR with remote stand disembarking and bus transfer to T5.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
R Vines (United Kingdom)
I flew from Gatwick to Rome and back on holiday and was pleasantly surprised by the standard of food and service. The salad on the outward flight was exceptional and the steward on the return leg (in a near-full cabin) was anticipating what passengers might want. BA food baffles me. I've flown First a few times in the past few years and the food was so bad I thought BA should pay compensation as well as refunding the flight ticket. In Business it is usually OK. The only letdown this time was the lounge at Gatwick. It was like a Ryanair holding pen.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
David Paton (United Kingdom)
On 28th July flew from Edinburgh to Gatwick. Flight was delayed 3 hours as it had been hit by lightening on the flight this we accepted but what happened afterwards means I will never use them again. 1) Information or details of what was happening had to bedraggled out of them. 2) At no time was any refreshment offered. 3) The flight was further delayed to allow people to transfer back onto this flight when they choose to be transferred to a later flight rather than wait to see what was happening this lead to a further delay of 1 hour. 4) No breakfast or snack was served for health and safety reasons. 5) Although they stated we would be well hydrated during the flight only one drink service was provided this consisted of 4 fluid oz cup of water between 7.00am and 2.30pm. 6) They then proceeded to leave our luggage at Edinburgh while we travelled to Gatwick. 7) After giving us the run around for an hour and a half they then decided to tell us they could not track our bags. 8) It then took them two days to locate them and send them from Edinburgh to Gatwick. Would I use again or recommend - never in a month of Sundays.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
P Priyanu (Germany)
I flew from Munich to Boston via Heathrow T5 (15 August 2014): Munich to Heathrow first flight out of Munich at 7.20. The flight was good leaving on time but due to flight delayed arriving from London the night before so we did not get breakfast served on business class. From Heathrow T5 to Boston as the flight was nice but the business seat was OK nothing special in comparison to other Airline like Iberia business which is much nicer. The cabin crew was nice and friendly food was nice as I have selected to have only salad instead of hot meal. I managed to have a good rest all the way to Boston after the meal.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Chander Ahluwalia (United States)
LHR-EWR Club World. Offered 400 GBP upgrade from Prem Econ a day prior. T5 lounge experience positive - good selection of food which was well labelled. Had a treatment - chair massage and Elemis staff were most attentive. Dreamliner is a great way to fly - although delayed half an hour arrived ahead of time. Felt relaxed - addressed by name throughout and the crew was friendly and yes smiled. Two hot towel services and the multi course dinner was served without fuss. Not sure about the wash bag- although it is more convenient to carry off. Entertainment options are excellent. Baggage waiting for me at carousel. Good flight for BA.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Mark Bradley (United Kingdom)
I flew London to Beijing in Club World on BA039 on Aug 7. The cabin was a disgrace. I sat in the upper deck seat 62A and what worried me was the filthy window the metallic looking tape on the emergency exit door and the foam strip that was hanging down. In addition the carpet and lockers were filthy inside. Food and service were excellent but I will vote with my wallet and boycott BA from now on wherever possible.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
