British Airways customer review
Debbie Nicol (United Kingdom)
LGW-MCO-LGW 11-25th August Economy Class. Got to the gate lounge to be told our seats has been reallocated to another seat this was the reason why - it was because there was a big family party that didn't want to separate - considering I paid a lot of money for my family to sit all together. Got on to the plane thinking it would be the same as Virgin Atlantic but no it wasn't it was an old plane tatty one as well. Food and drinks were limited on the whole 9 hour flight no snacks on board. The food was limited and when we got ours the people in front decide to recline there chairs in front so within that we have told hold our dinners luckily we didn't get burnt. Well sorry BA next time I am flying with VA!
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
L Gainsford (United Kingdom)
LGW-Faro return 19th/26th Aug Economy 2 adults 2 children. Whole experience from Check In to arrival in Faro outstanding. As a regular traveller on this route have now got used to the ex BMI airbuses on this route the seating is perfectly comfortable despite the reduced seat pitch and have never had any problems when requesting more than one drink during the flight. The crew were fantastic in both directions and were totally service orientated from start to finish. Only one minor issue and that is the only one toilet at the rear for the whole economy cabin!
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Saagar Chohan (United Kingdom)
I have flown twice with BA now in business class (to and from Delhi) and I have to say it has been absolutely poor! Me and a few colleagues flew out to New Delhi for a business trip. BA were the pioneers of aircraft's after all they did create The Concorde. Key word in that is "were" they've basically turned into a no frills airline. Allow me to explain: The blue worn carpets padded fabric seats with stains worn out grey plastic panels with little grains of grit and dirt get into and a TFT which had the same image quality as VHS tape! The decor looks like it was directly taken out of the 1980 film Airplane! You still get the odd knock on the legs when economy passengers are boarding then plane with hand luggage as there is no private space! Staff were fine but flying business class a customer should get a wow factor - and there was none. The plastic translucent slider that divides the seats had been battered from being shifted up and down when the crew serve the food and drinks. The toilets are exactly the same as economy except in Business class they stick a plastic flower in a glass. The food was OK but again nothing special. Normally its the little things that make the differences but with BA they need a total make over. For a flight that happens everyday from London to Delhi BA should be doing more. The decor of the plane matched the experience I got with BA dull. I won't be flying long haul with them again. My advice - avoid BA and before you book your flights have a look online at what other airlines can offer you.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Michael Orr (United Kingdom)
Flew from London to Doha on a newly refurbished 777. Smooth ride through airport and pleasant staff on hand to help. Boarding was on time but there was a slight delay which put us back by half an hour and delayed take off. Captain was good at keeping us informed. Cabin Crew friendly enough but seemed tired in their service and no smile. Food was average and not anything to write home about. I felt I had to eat quickly as the flight attendant was waiting for me to finish my last bite with a stern look! Inflight entertainment was excellent and kept me entertained throughout the six hours you have got an array of movies TV games and Music to choose from. Seats were really comfy and I got a good kip. Overall an enjoyable experience and I would definitely fly BA again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
A Razak (United Kingdom)
BA12 15th August 2014. In my mind that when I bought the BA tickets it would be a great flight experience based on their reputation as a 4 star airline. It turned out to be totally wrong. I used to travel with other airlines it seems that my flight experience with BA from Changi Airport to Heathrow was the worst in so many ways. Not worth money spent at all! Firstly the seat space was really small (I cant imagine those who are bigger than I am because I am a medium size person). Secondly the proportion of food served was not generous in comparison to other airlines. They only served food twice for that 12 hour long haul journey. Thirdly the service was considered moderate and it seemed like no one cared about the toilets in economy class (no one bothered to top up the toilet rolls). Lastly the inflight entertainment was so back dated. The movies selection must have been 2 years old. Flimsy earphones and outdated screens. All in all an unhappy customer.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Alan Thompson (United Kingdom)
Bari to Gatwick. This flight seems to be late on a regular basis. Three times an hour late and once two hours late this summer of the four times I was involved. Seems the summer schedule is very optimistic Check-in at Bari is hopeless always queues and 'bag drop' seems to be used by travellers with ticketing problems. Boarding is poor regularly left to wait in a hot air bridge between the gate and the plane. None of this done by BA staff but they are doing BA's reputation no good seemingly using the level of service expected with the low cost carriers that also go to London. Onboard though is always good despite the age of the planes. Fair choice of drinks and a good sandwich nice crew. My flight ended with a 50 minute wait for luggage. A lot for BA to address here.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
D Barge (United Kingdom)
Gatwick to Cancun 777-200 club world return in July. Old plane which I think BA use out of Gatwick. Food - I can't understand how they can get it so wrong. We flew Virgin upperclass to Cancun but had to use BA this year due to date's will not use BA again. Cabin crew not too bad but could be better. Save your money or go with Virgin.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Sansom Chris (United Kingdom)
LHR-MAD-LHR BA458/463 out on A319 G-EUOE and return on B763 G-BZHB excellent flights both ways. The cabin service was very good and I got the seating as requested nice refurbished B763 on the return journey. Definitely my choice of carrier.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | N/A |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Shilen Bhimjiyani (United Kingdom)
LHR-LAX and ORD-LHR. Great crew on both flights. The new aircraft are great although I preferred the 777-300ER to the A380 as the journey was more comfortable and more legroom at the back off the 777. BA really have upped their game and would happily fly with them again in the future.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Donnelly Chris (United Kingdom)
I flew from Singapore to Heathrow on a B747 which is certainly an ageing aircraft that showed its age. I think this is one of BA's main let-downs. The inflight entertainment was slightly disappointing. There wasn't a single movie that I fancied but then I suppose everyone has different tastes. I did listen to some music though. The service on board was generally good at least on the side of the aircraft I was on. The stewardess who served was very kind and attentive. The food was good although I got a sense that something was missing from the meal overall. It wasn't highly appealing. I also find the seats comfortable they are softer than those on Singapore Airlines. I slept very well and I'm not usually one to sleep particularly well on flights. BA can certainly improve in some aspects but overall I have found them a pleasure to travel with.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
