British Airways customer review
Collins Denis (United Kingdom)
Travelled with BA from Rome to LHR. Staff at Rome were wonderful what a contrast to Heathrow. Entirely through my own fault I left my passport on the plane. When I asked for assistance three members of staff at the "Helpdesk" did anything but help. In itself this may not seem terrible having got myself into this situation but when they did finally deign to speak to me they told me the plane had left. I pointed out that the plane was still outside the terminal building. Their response was to ignore me. I finally found one very polite helpful well informed and kind person who did help. He was a trolley collector!
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Les Bell (Australia)
London to Budapest on Club World-now I don't even mention the fact that my luggage hasn't arrived but the price for club world is a huge rip off! You can sit in the new "slimline" type of seat-which is thinner than the previous ones and some genius obviously thought that if they put in thinner seats why not squeeze in another 2 extra rows which means that the leg space is less than half as it was in the old days - so exactly like in economy class. So you pay 300 dollars more for 3 stale finger sandwich and a scone - what a bargain! Shame on you BA for the lousy service. Will never fly with them again.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
R Tompkins (United Kingdom)
Boston return. Very quick check-in at Heathrow let down by slow fast track (but that's the airports fault). B gate lounge quiet nice refreshments-I don't think the children's games consoles have worked in the entire time T5 has been open. Short walk to boarding full plane left slightly early landed well ahead of schedule. Crew excellent worked hard throughout. Decent food as well (again). Entertainment out on new system good older system back not as good and screen not in best order. Return flight same comments pretty much except my wife's video system didn't work on way back so they just let her sit in first!. Keep it up BA.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
W Simpson (Thailand)
BKK-LHR-EDI-LHR-BKK Outbound flight up to standard but not above and beyond but this is standard in BA which cannot compare with the top tier airlines. Return flights similar. Faults lay in ground services at EDI and T5 in LHR the latter overcrowded and rather scruffy. Return flight had no magazines ("they forgot to load") or individual bottled water ("they forgot to load"). Have a need to return to UK so will try an alternative (which is a night flight). Why did BA stop night flights last autumn?
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Debbie Nicol (United Kingdom)
LGW-MCO-LGW 11-25th August Economy Class. Got to the gate lounge to be told our seats has been reallocated to another seat this was the reason why - it was because there was a big family party that didn't want to separate - considering I paid a lot of money for my family to sit all together. Got on to the plane thinking it would be the same as Virgin Atlantic but no it wasn't it was an old plane tatty one as well. Food and drinks were limited on the whole 9 hour flight no snacks on board. The food was limited and when we got ours the people in front decide to recline there chairs in front so within that we have told hold our dinners luckily we didn't get burnt. Well sorry BA next time I am flying with VA!
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
L Gainsford (United Kingdom)
LGW-Faro return 19th/26th Aug Economy 2 adults 2 children. Whole experience from Check In to arrival in Faro outstanding. As a regular traveller on this route have now got used to the ex BMI airbuses on this route the seating is perfectly comfortable despite the reduced seat pitch and have never had any problems when requesting more than one drink during the flight. The crew were fantastic in both directions and were totally service orientated from start to finish. Only one minor issue and that is the only one toilet at the rear for the whole economy cabin!
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Saagar Chohan (United Kingdom)
I have flown twice with BA now in business class (to and from Delhi) and I have to say it has been absolutely poor! Me and a few colleagues flew out to New Delhi for a business trip. BA were the pioneers of aircraft's after all they did create The Concorde. Key word in that is "were" they've basically turned into a no frills airline. Allow me to explain: The blue worn carpets padded fabric seats with stains worn out grey plastic panels with little grains of grit and dirt get into and a TFT which had the same image quality as VHS tape! The decor looks like it was directly taken out of the 1980 film Airplane! You still get the odd knock on the legs when economy passengers are boarding then plane with hand luggage as there is no private space! Staff were fine but flying business class a customer should get a wow factor - and there was none. The plastic translucent slider that divides the seats had been battered from being shifted up and down when the crew serve the food and drinks. The toilets are exactly the same as economy except in Business class they stick a plastic flower in a glass. The food was OK but again nothing special. Normally its the little things that make the differences but with BA they need a total make over. For a flight that happens everyday from London to Delhi BA should be doing more. The decor of the plane matched the experience I got with BA dull. I won't be flying long haul with them again. My advice - avoid BA and before you book your flights have a look online at what other airlines can offer you.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Michael Orr (United Kingdom)
Flew from London to Doha on a newly refurbished 777. Smooth ride through airport and pleasant staff on hand to help. Boarding was on time but there was a slight delay which put us back by half an hour and delayed take off. Captain was good at keeping us informed. Cabin Crew friendly enough but seemed tired in their service and no smile. Food was average and not anything to write home about. I felt I had to eat quickly as the flight attendant was waiting for me to finish my last bite with a stern look! Inflight entertainment was excellent and kept me entertained throughout the six hours you have got an array of movies TV games and Music to choose from. Seats were really comfy and I got a good kip. Overall an enjoyable experience and I would definitely fly BA again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Peter Ford (United Kingdom)
ATL to LHR: Boeing 777 (Economy). I've just returned from a family holiday in the USA and flew BA Economy. The flight was slightly delayed but most of this delay was made up during the journey. Staff were pleasant and the IFE was fine. However the food was terrible. Main meal was a choice of Chicken Curry and Rice or a Veggie Pasta. Breakfast before landing was a cold box consisting of a Croissant bag of Cranberries and a Granola Bar. What has happened to the 2 meat choices? (Veggies choose veggie option in advance) and a cooked breakfast? BA have a British flag on the tail but do not serve any British food. I'm a Silver Executive Club member and food on BA has been deteriorating over the last couple of years. I've made several complaints.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
I Raymond (United Kingdom)
Flew LHR to Muscat return in Club World on a 777-200 (G-ZZZA). Loyal BA customers and have flown Club World many times. BA long haul fleet starting to show it's age cabins looking a bit old and some of the equipment not working as it should. On our flight my TV would not stay in position and kept falling back into it's default position (and therefore not viewable). Had to stuff some coffer cup protectors under the pivot arm to keep it in place. This is not the type of quality you expect when you are paying several thousand for your flights. Food and service very good as usual. BA need to make sure that they inspect and make sure that everything works in the Clud cabin every trip! When you paying the sort of money a club or first ticket costs you expect everything to be perfect. Agee with other comments about Club World layout it is starting to annoy me climbing over someone's legs to get out to use the toilet! Generally still think BA is a good quality product but haven't tried Emirates Qatar etc. yet!
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
