British Airways customer review
Paul Wilson (United Kingdom)
London Heathrow to Zagreb return in economy. Used the BA app to check in at both airports. Both flights on time. I found the crew were friendly and got the job done. They appeared to enjoy their work. The flight back from Zagreb was almost completely full - but the crew were good and ensured that everyone was catered for.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
R Schroeder (United Kingdom)
LHR-MAD Club Europe A320 Seat 2A 15.25 hrs departure: Newly refurbished cabin looked very classy in dark brown leather. Crew was excellent was start to finish. However those new seats are a catastrophe. There is not enough leg room they hardly recline and it's not possible work on a laptop. That's in Business Class. It is just like Easyjet seating but with a business fare price tag. Food consisted of some finger sandwiches and a scone with jam. Really? The flight gets in just before 19.00 hrs local time. Wouldn't a light dinner be more appropriate? Terrible disappointing experience. These new seats have to go and food must improve.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Kari Strouse (United States)
MIA-LHR-BKK round trip club world three 777 and one 747. Check-in wait time is short for all flights. Fast pass through passport control and or security at Heathrow and Bangkok a big time-saver. Priority boarding smooth and relatively fast. Miami lounge shared with other airlines but excellent selection of comfortable seating food and drink. Heathrow lounges food offerings lacking. Small Bangkok lounge serviceable but Wi-Fi was down. Cabin service in general good with fairly attentive staff. I did however receive an unprofessional and snide comment about ordering a fourth Kir Royale on my last leg despite the fact that there were six hours left in the flight and I was not showing any signs of drunkenness. I did not pay $8500 to be insulted by cabin crew. Food over the four flights was inconsistent ranging from tasty to inedible. IFE showed the same movies on all four flights despite the fact that I flew in two different markets and my return was a full month after outbound flight. As I am only 5'3" tall the seat was more than adequate though I could see how taller people would have a problem with it. Also I find it ridiculous that you must pay to choose your seat more than 24 hours before flight. Aisle seats are preferable as those on the inside must climb over the feet of the aisle passenger to get out into the aisle. Good overall experience except for a few pointed gaffes. On the fence as to whether the price is worth it.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Hemsley Paul (United Kingdom)
Dallas Fort Worth Texas to London Heathrow BA 192 7th November 2014. Economy yes but rude staff poor food and uncomfortable seats. I travel with many airlines and used to enjoy BA so what's gone wrong.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
J Teoh (Australia)
LHR-VIE in Club Europe on A320. Plane was an ex-BMI aircraft so it still had the old seats which are wider than the refurbished aircraft. Aircraft was clean and well-maintained. Good amount of legroom in row 1. Priority boarding honoured. Cabin crew were friendly and helpful. Seat was comfortable. On-board catering reasonably good with champagne offered. Flight was on time. Luggage delivered with priority. No IFE offered. Happy to fly with BA again if price remains competitive.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Gordon Wheeler (United Kingdom)
Just completed a return trip to Hong Kong on the A380 which is a magnificent aircraft. The crew food and inflight entertainment were good. We travelled economy and paid an extra £140 to reserve 2 seats on the upper deck. We found the seats uncomfortable and when the person in front reclined their seat you were trapped. Leg room was restricted by the video box. We were sat 2 rows from the toilet which were nearly constantly in use and the noise from the toilet flush was an irritating. The inflight entertainment just kept me sane as I found it impossible to be comfortable.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
K McCarthy (United Kingdom)
I had a very poor experience with BA from Jo'burg to London was cancelled. We were kept on the tarmac for four hours with very little information and eventually told there was a technical fault so we would not be flying for another 24 hours. I needed to call my workplace to arrange work cover but the cabin staff said there was no BA phone I could use. Passengers had to go back through immigration in the middle of the night there was chaos around the baggage reclaim and a real lack of information from ground staff who appeared to have little direction on what to do. We were eventually taken at 4 am to a hotel where the hotel staff were unable to cope with the numbers needing rooms - families were separated. BA did not publicise the right of all passengers to EU compensation but I knew about this so did apply and receive the legally required amount promptly. All in all this was a hugely disappointing and frustrating experience from an airline that had previously been my preferred airline and I would no longer recommend BA.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
J Crane (United Kingdom)
Flew MCT to LHR on 1 Nov 14. Staff at Muscat were excellent and could not have been more helpful to my wife (who is a wheelchair user). Catering on the flight was awful. Food was inedible and we were only served two drinks over an 11hr flight. On arrival the staff seemed to not know that she was a wheelchair user (despite having assistance booked in advance) which meant a stressful wait on the plane while here wheelchair was found and a lift ordered. We flew out on Oman air that was faster cheaper more comfortable had decent food and better informed staff.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Clive V Drake (United Kingdom)
LAX/LHR. The flight started badly with the lounge facilities (or lack of) at LAX. There is no First Class lounge anymore – and worst still its a communal Business/First facility shared by BA Qantas and Cathay Pacific. Two hours before my flight it was a zoo. Rammed with around 300 passengers from 3 flights. The food and beverages was to a very high standard. There was no separated boarding lines for First passengers. Flight left on time and dinner was an ordinary affair. A poached salmon starter was neither here or there. Luke warm soup. A rather nice but not exceptional Italian style chicken dish. All served with cheap canteen style cutlery - long gone is the nice silver-plated cutlery they used to offer. Wines were fine. Turn down bed service reminded me of why I don't like the new BA First class seat. The silliest aspect has to be that you either have a seat or a bed – and no adjustable foot rest. In bed mode and mainly thanks to the design of the centre console housing the table - the bed is to narrow. I am 6 4” tall and not overweight. It's very awkward and uncomfortable. BA in old first I am sure use to give you a foldable mattress – now they don't. You get a thin duvet. This makes the bed incredible hard; and during turbulence its a hard uncomfortable to ride. I don't think I slept more than an hour in the whole flight. The tight confines of the compartment means you have to be a gymnast to get in and out when in bed mode. This fare is sometimes as much as £7000 – one way and it's not worth it. What amazes me in the competitive world that BA operate is that they don't seem to look at the competition. They trumpet they are the best and yet they are not. Mind you on the LAX route the only alternative is AA – and they have little ideas on quality in First Class. When I look at what SIA Emirates (the best in my view) and Etihad offer BA do not come close. BA often charge more than anyone else for a frequently inferior product. In fact over the last ten years the prices have sky-rocketed and the quality and standards have sky rocketed as well - downwards!
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
D Turner (United Kingdom)
Just flew to and from New York JFK with BA flight out was great modern plane comfy seats and cabin crew who seemed to enjoy their jobs. Unfortunately the flight back was very different old tired jumbo plane poor seating poor in-flight entertainment and some members of the cabin crew clearly couldn't be bothered and everything seemed to be too much trouble. Plane was far too hot on the way back and despite lots of passenger requests for them to turn the air-con on nothing seemed to change and it was a long 6hrs. Have flown long haul with Virgin and Cathay Pacific and these were much better on all fronts would only consider BA in the future if it was the only option available or half the price of the other carriers!
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
