British Airways customer review
Roger Bowler (France)
LHR-JNB 15/10. I cannot understand why BA have chosen the seating arrangement in Club World on the new A380 with one seat facing forward and the seat next to you facing backwards so as to be facing your neighbour. Food reasonable and service OK but not overly attentive. Return flight in Premium Economy seats not as comfortable as in the 767.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
J Tydeman (United Kingdom)
Flew BA to Munich. Quick check-in good boarding sandwich wasn't the best 'evening meal' I have ever had but adequate on a short flight. Good crew. Exemplary crew on return flight. Nice airbus with comfy leather seats. Both flights on time/slightly early.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Desai Naveen (United States)
Worst experience from Bangalore to Heathrow - delayed and connecting flight from LHR to San Diego was missed. They put us on a flight to Chicago with seats in the middle of Premium Economy. We had booked bassinet seats on our missed flight. Chicago to San Diego on United - seats were not together. Overall a pathetic experience. Would never travel with BA.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
George Alba (United States)
BA 83 from LHR to LAX first time on Airbus A380-800. Very comfortable quiet and smooth flight. The aircraft was exceptionally quiet on takeoff. Food and service top notch. Nice to have a free beer and wine with lunch. First time in LHR which I found to be a zoo but excellent duty free shopping. LAX can also be a zoo but that's to be expected. BA flight crew very professional and courteous. Would fly them again especially on the A380.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Nuno Luz (Portugal)
LPT to LHR and back found the planes new and in good conditions fantastic crew always asking if we need something will fly again with BA for certain.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Paul Karagounis (Spain)
London Gatwick - Barbados in premium economy. Saturday during half term. Gatwick airport very busy. Check-in in business class counter and fast track very efficient with minimal waiting. BA lounge overcrowded but good breakfast options and plenty of champagne. Priority boarding efficient. Seat comfortable with lots of space and sufficient recline for a day flight. Food from club world menu very tasty (fillet steak) child's meal very good. Plenty of drinks rounds during the flight and staff very pleasant polite and helpful. Entertaining system ok with reasonably good choice of films. Flight one hour late which meant no queues in Barbados. Overall a very good flight with an incredibly good value for money (tickets were purchased during the BA sale). Thoroughly recommended.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
M Leong (United States)
LHR-ZRH. A320 was used on this route. I was not expecting much since the flight was under 2 hours and I was not disappointed. Despite a delay due to traffic at LHR and later around ZRH the staff handled everything well and were still very warm and welcoming. there wasn't any IFE so I can't rate that.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Paul Karagounis (Spain)
Kingston - London Gatwick in club world. Check in and fast track very efficient without any delays. Lounge surprisingly good comfortable with a reasonable selection of food and drinks inclusive of sushi rolls and bar service with cocktails and champagne. It must be on of the best lounges in West Indies. Priority boarding excellent. Business class passengers are escorted to the gate. Entering the plane and during the entire flight greeted and addressed by name. Staff very efficient friendly and smiling - willing to assist during the entire overnight flight. Relatively new plane with comfortable flat bed seats and a good entertainment system. Good selection of movies. Dinner and breakfast of a good standard and a great selection of spirits wine and champagne. Child's meal very thoughtfully done. Slept for 6 hours. Flight on time and swift luggage delivery. High standard of service with excellent value for money.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Ross Kelly (United Arab Emirates)
I flew from MIA-LHR-DXB. The 747 like most of their crew is well passed its sell by date. The business cabin is tired and worn IFE below standard seats are ok but nothing great. My biggest gripe were the crew on the second leg. We were in upper deck and found them quite inattentive and everything felt like a hassle but the best was to come. My wife and I had a sleep after dinner when we woke 2 hours before arrival we decided to have a drink. I pressed the call bell and ordered a baileys and a glass of wine. I was first told that the bar had closed which was nonsense after I complained they sent down a supervisor where a long argument presumed in which they basically told myself and my wife we were too intoxicated to have anymore drink! The way they spoke to us was both condescending and humiliating and after all of this on clearly seeing we were nowhere near intoxicated they served us another drink. As a seasoned traveler I have never been spoken to like this before. We flew American in Business on the way to MIA and in stark contrast the business cabin was excellent on the new 777-300 and the crew were only too happy to serve you. BA really need to have a look at themselves your crew by large seem to have an attitude problem see the paying passenger as an inconvenience rather they a valued customer. With such choice from Dubai I will never travel BA again. If you want to pay thousands for a worn out badly designed seat to be insulted by crew who will go out of there way not to serve you book BA otherwise do yourself a favour and go with an airline that doesn't employ over unionised staff that take pleasure in being rude to passengers.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
A Fitter (United Kingdom)
31.10.14 - LHR to Berlin Tegel. Flight out good modern plane clean food ok and cabin crew good even pleasant. Return 3.11.14 1625hrs from Berlin horrid. Crew only interested in themselves. Was tossed a cup of coffee and a snack. Staff openly ate the left over food from Business Class in the rear galley. I have complained about this before but clearly BA dont find it unpleasant. The return crew reminded me why I try to avoid BA.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
