British Airways customer review
John Geoffrey Pierson (United States)
LHR to DXB on November 6 an overnight relatively short flight. Departing at 9:45 pm. Crew managed to serve dinner in record time leaving maximum hours for sleep. Wine selection limited but of good quality. Dinner was fine - interesting first of meze followed by a lamb that withstood the long transition from preparation to plate. An excellent experience in total.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Worcester David (United Kingdom)
LHR-LCA in Club Europe. The First class lounge at T5 was fairly busy but we managed to get a table in the dining area for a late breakfast. My eggs benedict was a poor second to my friends self serve full English. We boarded straight away and magazines hot towels and menus were offered before push back. Drinks and nuts were served before lunch. The crew serving the right hand aisle were excellent. Band 4 meal consisting of a salad choice of 2 mains and cheese or dessert. My chicken supreme was excellent served with gnocchi. Drinks refills always at hand. An excellent flight. Well done BA.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Patel Niri (United Kingdom)
52b on upper deck to LAX and 51b back from LAX to LHR. Food on flights is ok and you are best advised to order a veggie meal in advance if you don't eat meat. Seats are better on the A380 in club than on other aircraft where they are not as new or comfy. IFE is fine though not as extensive as Emirates. I like that the announcements are kept to a minimum. The washroom on this side of the aircraft is huge - perfect for changing.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
M Sears (United Kingdom)
LHR – LAX Club World A380 return a week later LAX-LHR on 773 in First. Outbound left almost on time excellent considering a full large aircraft. Food and drinks service speedy an improvement on a year ago when the A380 entered service and lunch took 3 hours start to end! Opted for lower deck front row middle two seats -perfect for friends not so much for strangers. Prefer lower deck on outbound due to the middle seats and high ceilings / wide aisles. Feels very spacious. Arrival at LAX improved and staff were very pro active in splitting ESTA and non and passengers and getting people through as quickly as possible. Return flight outstanding. First lounge not yet open however used Business Lounge and was quiet with excellent service. Priority boarding and walked to seat. CSM introduced himself and explained that only 8 out 14 seats booked (rarity on this route) and as such had two seats each! Middle seats for dining and sleeping then moved back to windows for breakfast and landing. Food and service very attentive – never a wait for anything had to start turning down drinks. Washbags had not been loaded at Heathrow and sleeping suit size not available but given Club washbag and as a gesture the crew gave a bottle of Grand Siecle to take away – worth far more than a couple of wash bags! Could not fault the three cabin crew serving landed on time and bags were at carousel before us. Can't wait to fly First to Singapore next year and compare the A380 service.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
J Hill (United Kingdom)
San Francisco to London Heathrow in August - appalling. I flew to LAX on the A380 which was ok but flying back on the BA 747 was a truly forgettable experience. It was in such poor shape and the staff were hopeless. The inflight entertainment was virtually non existant and seating was cramped. I flew the next day onto Hong Kong with Cathay which is head and shoulders above BA. For the amount it costs there are so many better alternatives.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Saketh Rahm (United States)
SFO-LHR-DXB and return DXB-LHR-DEN outbound in premium economy return in business. Positives were all flights on time and crews were overall great on all sectors. Was able to upgrade return at check in at DXB for about $1000 which I thought was worth it. I was not too impressed with WTP product - I still had to pay to get assigned seats which is ridiculous when you are paying extra anyway. The 747 the product looks old and tired. Menu is the same as economy even though they advertise that catering includes a business class entree. Catering out of LHR was absolutely atrocious - almost like a TV dinner which is strange as this is their main hub. Return in Club world was a decent product. Lounge had hot breakfast and was quite big and food onboard was reasonable. Second meal service (high tea) was a joke with pre-packaged sandwiches - not too classy. Overall an okay experience but leagues behind EK/SQ/CX. Not sure when European airlines when if ever will catch up.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
D von Bergen (United Kingdom)
I travel to and from Singapore on BA in Club world most months but this was my first time on the A380 for this trip. On the whole - their staff on the ground are polite and well informed. Positives for this flight - good lounge in Singapore - the food has improved but it can be crowded. Club class cabins seem fairly spacious - (I was upstairs) but not as good as the 747. Excellent bathrooms - really spacious. One member of the flight crew was excellent and worthy of a gold star for maintaining good humour and excellent service Larger film selection than on the 747 Negatives - The food - awful - they've reduced the menu choices and the beef was inedible. Staff - apart from the member of the flight crew above the others were surly and uncaring - they are the face of the airline and could be so much better. I will fly with them again but would like the staff to be pushed on politeness and courtesy.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Eric Martin (France)
Flew with my wife LHR-JNB BA055 on an A380 October 31st and back JNB-LHR BA056 November 15th in Business Class. British Airways has invented "High Density Business Class" or "Sardines Business Class". 8 abreast on the main deck and 7 abreast on the upper deck this cabin configuration is very strange. To be fair the seat itself is comfortable enough to be able to sleep but it is so narrow that you have almost nothing to store any belongings. You are facing your neighbour and if you seat on a middle seat the access to the aisle is not easy at all. You have no view outside except if you have a window seat. You have the impression of flying in a submarine! On the other hand if you are a little bit claustrophobic fly the competitors. The IFE is OK the screen is large enough but the film selection is under average. The service is good food and beverage OK. To summarize as long as BA proposes (very) attractive fare (that was the case) I will fly again BA if not I will fly the competitors.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Paul Wilson (United Kingdom)
London Heathrow to Zagreb return in economy. Used the BA app to check in at both airports. Both flights on time. I found the crew were friendly and got the job done. They appeared to enjoy their work. The flight back from Zagreb was almost completely full - but the crew were good and ensured that everyone was catered for.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
R Schroeder (United Kingdom)
LHR-MAD Club Europe A320 Seat 2A 15.25 hrs departure: Newly refurbished cabin looked very classy in dark brown leather. Crew was excellent was start to finish. However those new seats are a catastrophe. There is not enough leg room they hardly recline and it's not possible work on a laptop. That's in Business Class. It is just like Easyjet seating but with a business fare price tag. Food consisted of some finger sandwiches and a scone with jam. Really? The flight gets in just before 19.00 hrs local time. Wouldn't a light dinner be more appropriate? Terrible disappointing experience. These new seats have to go and food must improve.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
