British Airways customer review
G Arnold (United Kingdom)
I had not flown BA long-haul for over 30 years before this flight. I flew YVR-LHR as the final sector of a round- the-world trip and I have to say I will not be in a hurry to repeat the experience. The 747-436 looked tired and ready for a refit or the breakers yard. The seat was the most uncomfortable economy seat I have ever sat in despite the headrest 'wings' which are a nice feature. The lower part of the seat backs are fibre not hard plastic enabling the passenger behind to put their knees into the small of your back. this happened frequently throughout our bumpy flight. The cabin service was lacklustre and the breakfast unappetizing. Its a shame that our national carrier has such a mediocre product compared with Emirates or Air NZ. If I was a teacher I would mark BA as 'can do better'.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
D Jover (Australia)
Recently flew with British Airways on Europe trip. One of our flights was delayed due to fog in London so we missed our connecting flight to Paris. Had to stand in a queue for over three hours waiting to be reallocated another flight. Only 3 staff serving 200 people. Not even water was offered to people waiting in this long queue. Awful customer service would not recommend to anyone.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Alan Mackenzie (Denmark)
CPH-LHR-CPH October 2014. Air travel just keeps getting better. The latest boon on BA is the mobile phone boarding pass app. Wonderful. No more searching for a printer making life so much easier. Well done BA!
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
D Thomas (United Kingdom)
On past experience I chose BA for our long haul return flight to South America from the UK. Not until I got to the payment stage did I realise that of the 4 flights only one short flight to Madrid was actually on a BA plane. The others were with Iberia Airways. I understand that flight operators have to partner with other agencies but you would expect then that they would adhere to standards expected of the original operator. Standards were very poor. No inflight entertainment on a 12 and 13 hour flight. Poor food and on the last leg of the journey we were even expected to pay for our food. What is this a budget airline at full blown prices? Again on this last leg the toilets weren't flushing! So at oyr destination they were almost full. My advice would be check who you're actually flying with.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
G Brown (Australia)
First time with BA (a code share flight for JAL). Travelled NRT-LHR and return (BA5/BA6) on B777 in CW. Seats are designed in an S shape. This means that half the passengers fly backwards! Seats lie flat but a foot rest has to released from the wall to put your feet/legs on. Width of seats is poor and I found the seating cramped. Service was excellent both ways food good with plenty of drinks and snacks on offer. Very hard to get to storage bin to put your stuff into. One small gripe a 12 hour flight needs more than one meal and a light "breakfast". Lounge in Narita good standard but in Heathrow very basic.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
D Nolan (Ireland)
Travelled to and from India recently in Club World. Outbound to Hyderabad and return from Mumbai. Outbound we had the 787 which is a nice plane to travel on when in Club World. It was definitely helped by the fact that the cabin was only 40% full. I was surprised that they had only loaded one of the cold options as a main meal. Not what you would expect from a full service airline. On the return from Mumbai flew on a 777 which is showing its age. The crew were very distant and far from warm. The hot dish for breakfast (a frittata) was tasteless and given that this was the main meal for the flight (due to time of departure) was disappointing. I agree with previous reports that the more experienced crew are more distant and lacking in customer service when compared with the newer crew. Based on my flying experience over the past few years I would prefer to fly with the mixed fleet crew. They are definitely more approachable. Overall flights were fine and on time. The above demonstrates failures in service levels which once again confirms that all of the 'enhancements' being introduced by BA are going in one direction the wrong one!
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Mun Keat David (Singapore)
BA16 Singapore to London. B777 World Traveller cabin. One of the most comfortable economy class flights I have had despite the fact the seating was on the more cramped side. The ambience of the cabin was very calming and soothing and the service from the young crew members enthusiastic pleasant and courteous. Managed to sleep 6 hours made the 13 hour shorter. Food was delicious and water runs in between meals very helpful to keep us hydrated. Compared to Air France which is self service appreciated that BA crew does the water runs. One complaint is the entertainment system which featured touch screen did not work on my seat but small matter. Overall a very relaxing soothing pleasant smooth flight made the 13 hours fly by quickly. This is my new favorite airline to London and offers great value for money compared to Singapore Airlines.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
John Geoffrey Pierson (United States)
LHR to DXB on November 6 an overnight relatively short flight. Departing at 9:45 pm. Crew managed to serve dinner in record time leaving maximum hours for sleep. Wine selection limited but of good quality. Dinner was fine - interesting first of meze followed by a lamb that withstood the long transition from preparation to plate. An excellent experience in total.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Worcester David (United Kingdom)
LHR-LCA in Club Europe. The First class lounge at T5 was fairly busy but we managed to get a table in the dining area for a late breakfast. My eggs benedict was a poor second to my friends self serve full English. We boarded straight away and magazines hot towels and menus were offered before push back. Drinks and nuts were served before lunch. The crew serving the right hand aisle were excellent. Band 4 meal consisting of a salad choice of 2 mains and cheese or dessert. My chicken supreme was excellent served with gnocchi. Drinks refills always at hand. An excellent flight. Well done BA.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Patel Niri (United Kingdom)
52b on upper deck to LAX and 51b back from LAX to LHR. Food on flights is ok and you are best advised to order a veggie meal in advance if you don't eat meat. Seats are better on the A380 in club than on other aircraft where they are not as new or comfy. IFE is fine though not as extensive as Emirates. I like that the announcements are kept to a minimum. The washroom on this side of the aircraft is huge - perfect for changing.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
