British Airways customer review
Robert Davidson (United Kingdom)
BGI-LGW Premium Economy August 2014. Silver Tier Status. Older plane with older version of BA PE seat. Adequate leg room though. Cabin crew barely visible for the 8 hour flight and quite short tempered when they served dinner and breakfast. On BA website PE meals advertised as being a choice of two dishes off the Business menu. We were definitely served an Economy meal for dinner which was fairly average. Breakfast before we landed in LGW consisted of a hard cold croissant with jam and fresh orange with tea/coffee. At the end of an 8 hour flight this was really disappointing and I would have been disappointed with this in Economy never mind PE. When I asked a flight attendant about this I was treated abysmally. Overall it is not worth paying extra for PE taking into account the poor standard of meals but especially the lack of courtesy and basic manners shown by cabin crew.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
R Jones (United Kingdom)
Amsterdam for two nights on business. Used BA. I have to say that their economy Euro product is good and covers all angles for smooth and efficient journey. Check in at LHR T5 takes seconds and security minutes. The aircraft was the early-bird and was full. Breakfast snack and tea served minutes after take off. Even a tea refill offered. Good value for money too.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Vivienne Pinnell (United Kingdom)
LHR to Seattle return in WT+ a thoroughly enjoyable experience on each journey. Both flights more or less on time with excellent crew on both legs very attentive and cheerful with plenty of drink runs and quite tasty meals. Entertainment quite good with a huge choice of movies TV and music. On arrival into Seatac I was through immigration and customs with my luggage and in my limo in under an hour. On arrival into Heathrow terminal 5 it took about the same amount of time. I've been flying this route for the past twenty five years on average two to three times a year and BA is certainly the best airline flying to Seattle.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Bell Neill (United States)
LAX-LHR-LAX on the A380.The first thing I noticed: You can no longer upgrade with Avios. Unlike the days of BA Miles any attempt just brings up "No Availability" or the web-site simply tries to make you buy an upgrade. Not a good start. Next up at LAX the plane was a good hour late arriving. Finally boarded and the flight was OK. Food was from the Club World menu (WTP) seating fine enough wine good IFE but then landing late at LHR a delay because "An airbus was at our spot". Next the airbridge will not work followed by an airbus is in our spot. Over 35 minutes wasted sitting there with children bullying passengers. If the pilot wishes to lie please be consistent. Route back all quite normal but I feel somehow BA have thrown the baby out with the bath water. As a share holder I prefer discounts to dividends which are doubtful ad I preferred using miles to upgrade (try finding flights from the US you can book with "Avios" and finally why did that pilot lie to all of us sat there waiting to park? Time to stop collecting miles change credit cards and look for an honest airline I feel.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Neil Balter (United States)
Phoenix to London - outbound a wonderful and enjoyable experience. The problem we had started on our return flight home. We boarded the plane and were disappointed to find out that we were in the old style first class. After being in the new cabin on the way out the old configuration is very run down and there was a rip in the seat. I was attempting to work but when I went to plug in my laptop battery I found that there was no adapter for me to use. Since I could no longer work I decided to put a movie on. The tiny screen in the old first class was just pathetic. The flight attendants did their absolute best to make up for the issues and I give them high marks for trying as hard as they possibly could to accommodate me. I decided to walk to the back and visit a friend who was also on the flight. You can imagine my surprise when I saw him sitting in business class with a TV screen bigger than mine a plug for his laptop and a new seat. At this point it became obvious to me that the rest of the cabin both coach and business class had been upgraded. It doesn't make sense to me. Just when we thought it could not get any worse we landed in Phoenix to face another issue. We waited 45 minutes for our bags before being told that our luggage was still in London. We've flown on this flight before and had the same issue of our luggage not being on the plane. The difference is that we were informed before landing that our baggage hadn't made it and that they would have it delivered directly to our home. Well this time nobody informed us so we stood there waiting for 45 minutes at the baggage claim before we were told.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
I Lancaster (United Kingdom)
LHR to IST in economy. Excellent! I thought it was a new A320 but FA told me it was not new it was refurbished. Well done BA on a good re-design: new lighting seats clever seat-back storage etc. I believe they've reduced the economy seat pitch but the design is such that you don't notice. Dinner was served on this evening flight - a very tasty Chicken curry with cheese/crackers and chocolate mousse desert. A very decent meal for a 4-hour flight in economy. FAs were courteous and efficient. The only negative was security at LHR T5 where there was a long delay because of installation of new machines and security alert that morning.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
J Turunen (United Kingdom)
LHR-HEL Club Europe / HEL-LHR Economy. Club has improved a lot. Great service from staff. Greeting you by your name. However the food was just cold cuts and salad - dessert thin slices of fruit. The new seats are not very comfortable but I sat in the first row so had ample leg room. Not sure if worth a full fare but as a part miles ticket it was enjoyable. The return in economy was fine. Again the new seats are not comfortable - much prefer the old ones although the cabin does look very nice. In economy you were served a sandwich and drinks including beer. I fly the same route regularly in Finnair and BA is a superior service. The flight attendants did a good job. Not overly friendly but quite attentive. The lounge at LHR terminal 3 is ok but breakfast was pretty bad. Egg muffins with no taste at all - do recommend Club Europe but only when not paying top fare.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
T Harvey (Canada)
YVR-LHR-AMS. An uneventful journey with BA but their Boeing 747 from Vancouver was a flashback to the 1990's. Dated interior with cold colours old seats that recline practically into your face making the already cramped space even more uncomfortable - you could also occasionally feel the person's knees pushing into the back of your own seat. The in-flight entertainment was equally old with a blurry screen and limited choice of entertainment. The cabin crew were courteous and friendly. Arrival and transfer in BA's Terminal 5 was very smooth and relaxing. The connecting flight to Amsterdam was a modern Airbus A319 with bright and comfortable interior/seating. Unless BA revamp their ageing 747 fleet consider fly with Virgin Air Canada or even Air Transat for the Vancouver-London route.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Derek Salter (South Africa)
Have just completed four flights with British Airways all in Economy and all long-haul. Two were on the A380 one on the B787 and the fourth on a refurbished B777. So they all had the new seat. I find it comfortable although never seem to get the headrest really right. The seats are narrow and on busy flights your neighbours can be rather close. At 1.83m the leg room and spacing was fine although some seats do have restrictions with the entertainment system. The 380 and 787 are very quiet which makes the toilets sound nosier should you be near them. On the upper deck of the 380 the overhead bin space in the back economy section is woefully inadequate. I'm sure it was never planned for economy seating. Food ok - my special meals came as ordered. Flights on time or early and staff helpful and pleasant. Heathrow T5 can be a problem depending on when you travel and the main section (A) can get very busy as people wait to learn the gate details.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
J Dob (United States)
British Airways for some reason was incapable of seating me next to my husband during our recent 8 hour flight. We made the reservation many months ago attempted several times to select seats and were told we could not do so in advance but needed to wait until we got to the airport. This was our first time flying with them and every other airline we have ever flown has allowed us to sit together. It is usually assumed that if we are married and making the reservation together at the same time using one credit card and paying a lot for the trip that we actually want to sit next to each other. When we tried to change our seats to be together all representatives said being separated was typical. Which is strange because then you have a plane full of families that have been physically separated for no apparent reason. While it's always fun to meet new strangers we will not be flying with British Airways again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
