British Airways customer review
G Tonge (United Kingdom)
Very satisfactory flight with British Airways from London to Bangkok. Was expecting the worst having read some of the reviews on here. I had one of the window seats where you don't have to climb over somebody to get out and this seat compared favourably with some of the higher ranked airlines as it offers excellent privacy. Everything from check in to departure was seamless and apart from the AVOD which is pretty dated everything else on board was very satisfactory.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Steven Miller (United Kingdom)
British Airways are not interested in providing normal business class comforts and cuisine or even lounges on some routes. The Cancun route and the Nassau routes I have flown recently show this clearly as they are presumably are not bothered with little or no competition at all. This saddens me that they have made a clear decision that on holiday type routes they will provide the absolute minimum on everything. One example that shows how pathetic it has become with cutbacks out of many problems I encountered on these routes is that the food was so awful on the Cancun flight recently that we merely asked for cheese and biscuits in business class to be told that we could only have one packet of two biscuits each as BA only allocated one packet per person. The staff all agree that this was pathetic! No lounges at both these airports either and queuing of business class and economy all together no attempt to really show you paid extra for your ticket.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
M Gavin (United Kingdom)
Flew GLA-LHR-JFK return trip on 3rd December returned on 8th. Domestic flight was excellent both ways the new cabin is lovely breakfast was very good cabin crew very professional. LHR-JFK sector was excellent. Although the 747 cabin is extremely worn the aircraft are being replaced in due course. The crew were very attentive and provided plenty of drinks the meal was lovely too. On the way back the turbulence was severe and there were a lot of frightened passengers the crew were very calm and reassuring and helped ease anxieties round the cabin.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
H Kieran (United Kingdom)
Flew with BA back in June from London Heathrow (LHR) - Rome (FCO) outbound in Club Europe return in Economy. Outbound flight on an A321 in business great service relaxing and comfortable improved greatly being addressed by name by the crew who were very funny and friendly great food and drinks on flight leaving London at 8:30 in the morning. Return on a 767 in Economy great service and very relaxing brilliant food and drink even in Economy and once again friendly crew and brilliant seats. After a few trips over the months it appears BA is definitely improving with such brilliant service!
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Robert Wright (United Kingdom)
TPA - LGW on Dec 10th in PE. BA have total monopoly on the London/Tampa rout and don't they know it. I fly this about every six weeks or so normally in Club World but sometimes in Premium just due to the huge price variance. The quality of the planes on this route but more importantly the service and staff attitude are way below the standard you would expect and this trip was no exception. Old plane miserable arrogant staff and poor service. I pray every time I fly that another carrier will take up a slot at Tampa as it's a growing airport and when they do BA will definitely lose my business and I suspect many others.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Clive V Drake (United Kingdom)
LHR-Washington on a 777-200. Trip got off to a good start in the BA Concorde 1st Class lounge. Nice champagne and a nice quiet ambiance which I like. The place is starting to show signs of wear and tear - with sagging seat cushions. Plane was latest 1st Class and there was only 7 passengers including my wife and I. It seemed a little larger than the 1st I travelled on a month ago on an A380. Maybe it was because of the hideous centre console (that houses he folding table) was smaller - rather than take up half the space. To start we had a small "appetizer" (an Amuse Bouche) which was absolutely hideous. A sort of grilled cheese with burnt bits on it and some sort of couscous. It was foul and we left the lot. Both had a langoustine starter which was ok. The mushrooms with it was wet and horrible texture to the mouth. The soup we both had was nice. My cod dish was very good. My wife said the steak two ways was ok. The braised part she did not eat. Wines all ok. Service from the FAs was fine. In terms of overall quality BA really fail consistently to deliver. As a matter of curiosity I sourced the on way price the day before we left; £5543 - one way. Its an insane price and if I paid that I would be furious as to the product I experienced. Travelling in 1st is only worth it on "sale" offers or Avios. We are travelling back in Club as in my experienced the slightly shorter flight home in First is not worth the money or the Avios. So disappointing. BA really are clueless when it comes to understanding "quality".
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
R King (United Kingdom)
Travelled JFK - LHR late November. The Concorde Room: very nice indeed food not that good for once. Seat 1K: fine comfortable enough but no space at all for small things - even the wardrobe had no storage space. Just room for the coat and shoes below. This compares with American Airlines Business Class which had essentially the same seat loads of storage space and good privacy. AA Business class is equivalent to BA First Class. The service was fantastic as always with BA. Cup of tea excellent and breakfast good. Toiletries bag was fine with all the items needed. Toilet a bit naff for First Class. Value for money simply because the deal I got was really good - BA always do deals late November. Otherwise it would have been poor value. However AA are preferred - BA do not have WiFi.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Tom Gleinser (United States)
We flew "Business/1st class" from London to Dublin and then Berlin to London recently on an Airbus A-130 (like a 737). Three seats on a side. The only thing different from coach was they put a tray table over the center seat. The seats were as cramped as Southwest airlines. The service was excellent but the seats made it a bad deal.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
H Blackhall (United Kingdom)
LGW-TFS in November 2014. Flight left Gatwick at about 0900hrs to arrive Tenerife at 1340 hours. We were served a croissant and cereal bar plus coffee and a yoghurt at about 1000hrs. No further trolley service at all during this four and a half hour flight. On the return leg leaving Tenerife at 1415hrs we were served a wrap and a cheese roll with either drink from the bar or hot drink. The drinks were served after the meal. No further trolley service. The seating configuration was tight to say the least and I am 5'8. This felt like a budget airline flight. The Captain asked us to enjoy British Airways hospitality!
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
R Simon (Austria)
VIE-LHR on Nov 29 on an Airbus 320 in Economy - straightforward evening point to point flight with a mixed fleet crew. Flight departed on time and landed ahead of time in Heathrow which is a rare thing these days. No luggage to check and web check-in was working fine. Plane featured the new slim seats which are a step back in both comfort and legroom. Mixed fleet FA's were pleasant however the service was not particularly well organized. It took them quite some time for the service to start and it took more than 30 minutes to get a drink after the sandwich has been served. On the other hand the bacon sandwich was actually good and full bar service was offered. Other than the “required service” of sandwich drink and duty free the crew was pretty much in hiding mode. Service not quite up to usual BA standards. BA uses a shared lounge in VIE which this time was quite busy but not overcrowded. Lounge as such is acceptable but far from great. Still believe that BA offers one of the best economy products on the European market and flying them is in general a pleasant experience. (Oneworld Sapphire).
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
