British Airways customer review
Derek Salter (South Africa)
Have just completed four flights with British Airways all in Economy and all long-haul. Two were on the A380 one on the B787 and the fourth on a refurbished B777. So they all had the new seat. I find it comfortable although never seem to get the headrest really right. The seats are narrow and on busy flights your neighbours can be rather close. At 1.83m the leg room and spacing was fine although some seats do have restrictions with the entertainment system. The 380 and 787 are very quiet which makes the toilets sound nosier should you be near them. On the upper deck of the 380 the overhead bin space in the back economy section is woefully inadequate. I'm sure it was never planned for economy seating. Food ok - my special meals came as ordered. Flights on time or early and staff helpful and pleasant. Heathrow T5 can be a problem depending on when you travel and the main section (A) can get very busy as people wait to learn the gate details.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
J Dob (United States)
British Airways for some reason was incapable of seating me next to my husband during our recent 8 hour flight. We made the reservation many months ago attempted several times to select seats and were told we could not do so in advance but needed to wait until we got to the airport. This was our first time flying with them and every other airline we have ever flown has allowed us to sit together. It is usually assumed that if we are married and making the reservation together at the same time using one credit card and paying a lot for the trip that we actually want to sit next to each other. When we tried to change our seats to be together all representatives said being separated was typical. Which is strange because then you have a plane full of families that have been physically separated for no apparent reason. While it's always fun to meet new strangers we will not be flying with British Airways again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
C Down (United Kingdom)
LHR-HKG B777 Club World. I was lucky enough to book a window seat at the back of the club world cabin which meant that I had direct aisle access without stepping over someone else's feet or them mine and my meals did not need to be passed over the person next to me. I found the seat very comfortable and while it is slightly narrower than others it has a lot of flexibility with the foot stool and the reclining options. The backward/forward facing seats is not ideal although did not upset me as much as others. As I was travelling with a friend the potentially awkward intimacy was not an issue. IFE was excellent with a large good quality screen and an extensive library of films and TV. Food was fairly disappointing possibly hindered by an hour delay on departure although really they should be resilient to that. Drinks and service were both very good British Airways offer a very efficient and professional service although it is not always overtly friendly. Personally I like this but it could be seen as a negative depending on peoples expectations. Galleries Lounge in LHR T5 was excellent. Peaceful and comfortable with a good selection of drinks and reasonable food. Overall it was a solid product and one which I look forward to flying again. BA do need to improve their catering on board in order to compete better with other airlines.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Balaji Krishnamoorthy (United Kingdom)
London to Istanbul and return - Economy Class. The seats were leather and comfortable staff polite beautiful service. Food was delicious and the Drinks served was nice. I always liked BA's wine selection and they proved it again. There were no individual TV's but they did play a movie on both the flights so that killed time. Boeing 767 flight have enough leg space. A happy on time flight with good service. Always satisfied with BA.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Worcester David (United Kingdom)
LCA-LHR in Club Europe. Decided to check a bag in to see how T5 baggage arrivals performed. Pleasant check-in experience. Security marred by a family carrying unrevealed bottles and liquids that was a field day for the security staff and simply a pain for the rest of us queuing behind them. The Cyprus airways lounge whilst much better than its predecessor is still third rate with a poor selection of food and wine and on this occasion overcrowded. Wandered to the gate in good time for boarding to be confronted by a flotilla of wheelchair-bound passengers all of whom get ultra priority boarding. So boarding took longer despite the fact that whilst Business class was almost full economy wasn't. On-board service was ok. Hot towels no menus drinks and a 3 course meal salad main dessert or cheese but somehow the service was not as impressive as my outbound. Queue longer to get through the e-passport channel than the regular immigration route but at least arriving in the baggage hall our bag was on the carousel. All in all a satisfactory flight.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
M McDermott (United Kingdom)
Travelled First Class - RUH to EDI via LHR. Stress-free luxurious and totally pleasant experience. The cabin crew were well-turned out friendly and welcoming and they maintained a quiet professional air that reassured me as I'm not the most confident flyer.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
D Thomas (United Kingdom)
On past experience I chose BA for our long haul return flight to South America from the UK. Not until I got to the payment stage did I realise that of the 4 flights only one short flight to Madrid was actually on a BA plane. The others were with Iberia Airways. I understand that flight operators have to partner with other agencies but you would expect then that they would adhere to standards expected of the original operator. Standards were very poor. No inflight entertainment on a 12 and 13 hour flight. Poor food and on the last leg of the journey we were even expected to pay for our food. What is this a budget airline at full blown prices? Again on this last leg the toilets weren't flushing! So at oyr destination they were almost full. My advice would be check who you're actually flying with.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
L Cameron-Lewis (Canada)
Check-in in Toronto was OK no fast track was apparent although it was purportedly offered. Lounge in YYZ was nice pre-flight dinner was just about OK with modest quality wines offered. Chose an Aisle seat YYZ-LHR bad idea. Seats are incredibly narrow not quite wide enough for my shoulders. Tried to sleep but not possible with in-flight staff constantly leaning across me lowering the partition and speaking to the Window Seat passenger who appeared to be a BA staff member who was determined to drink all night. Didn't eat dinner but breakfast was adequate. Decided on a window seat for the return LHR-YYZ. Bad idea again! Very claustrophobic. During the entire flight I managed to get one small glass of champagne it was very good. Thereafter no matter how many times I pressed my call button no one came thus nothing more to drink other than a glass of red wine with my dinner. No offers of cognac or liqueurs. Dinner ingredients were clearly good and well chosen but everything was so overcooked it was inedible. When I say over-cooked I mean grey vegetables that disintegrated on your fork and meat that was so dry and stringy that it was actually really unpleasant. Hadn't flown BA for a number of years and being a Brit thought it would be a pleasant change from Air Canada on this route. It was a change but not a pleasant one. It's back to AC for me. Their business class is way better than this experience. Perhaps I was just unfortunate. On the plus side the aircraft was immaculately clean clearly quite new and the inbound flight was spot on time.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
J Rodder (United Kingdom)
London City to Florence. LCY is a great stress free airport. On time flight great crew and a really good economy service. We expected the usual BA biscuit or snack but were served a tasty couscous and chicken salad with dessert with plenty of drinks. BA offers a good product from LCY.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Business (Thailand)
HKG-LHR-Bergen: Stockholm-LHR-HKG - A380 on long haul/A319 for short haul. I always like the forward Club cabin on BA's A380 Upper Deck despite the 7-across seating making it seem a bit cramped. Short delay to outward sector due to technical problems some of which had not been ironed out on take off. The screen dividers IFE and then the seat reclines had problems and required resetting. It was an hour before these were sorted out. My main concern on long-haul is merely sleep. The Qantas lounge in HKG is excellent and so no need to have dinner in flight. Also skipped breakfast as there is an excellent one in the Arrivals lounge. With BA having cancelled the morning flight to Bergen about 5 months after I booked my ticket I was stuck with a lengthy 12-hour connection. En route to Bergen the service for just 10 Club passengers was poor - way below expectations. With only 12 meals boarded of which 6 were a fish curry that no-one wanted (curry on a Norway flight?) 4 of us were stuck with sandwiches from the back. No tea or coffee service unless specifically requested. Return to LHR from Stockholm was a huge improvement. Friendly service quick drinks service and tasty lunch. Slept most of the way back to HKG again deciding not to eat or watch any IFE. In that respect the flight was excellent.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
